Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

910 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.7999967/5Overall Rating 4.7999967/5Overall Rating 4.7999967/5Overall Rating 4.7999967/5rating 4.7999967
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
98% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Christiansburg, VA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Exceptional Service
I own a 2013 Santa Fe Sport. On a recent Monday morning my engine gave out on the way to work. No warning lights or sounds. I had always had Duncan perform routine maintenance checks on my vehicle so that information was in their database. Dropped the vehicle off on Monday morning and picked it up the following Thursday afternoon, equipped with a brand new engine, and at NO cost to me (200,000 mile warranty!).

These folks provide awesome customer service.
Loyd E S. from Duncan Hyundai responded on 07/18/2018
WE ARE SO GLAD WE COULD TAKE CARE OF YOUR NEEDS, THANKS FOR CHOOSING US!!!!!

GS
Gerald S.
Blacksburg, VA
2011 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service Team
Appointment within a day, the team worked me in. Out when they estimated they would be done. Lloyd, Amanda and team are great to work with.
Loyd E S. from Duncan Hyundai responded on 07/18/2018

GLAD WE COULD HELP, THANK YOU FOR COMING IN!!!!!


PD
Patricia D.
Dublin, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Good service
Good service
Loyd E S. from Duncan Hyundai responded on 07/17/2018
GREAT CUSTOMER!!!!!

RR
Robert R.
New Castle, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
new motor
Loyd is awesome! He done a wonderful job helping me get my new motor from Hyundai.
Loyd E S. from Duncan Hyundai responded on 07/16/2018

GLAD WE COULD HELP!!!!!


JD
John D.
Christiansburg, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Competent and efficient
Easy to schedule the appointment, did the required work, even washed the car when they were done!
Loyd E S. from Duncan Hyundai responded on 07/16/2018

Great having you as a customer, We really appreciate your business!!!


CH
Courtney H.
Pulaski, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
PEOPLE WERE VERY HELPFUL , THE CURB SERVICE WAS GREAT .
I had a great experience and people were very friendly and helpful . Im going to come here for all my service needs.
Loyd E S. from Duncan Hyundai responded on 07/11/2018
WE ARE SO GLAD YOU CAME IN, THANKS FOR YOUR BUSINESS!!!!

JF
Janet F.
Pearisburg, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Always great service!
I trust Duncan Hyundai with my car. I trust their honesty and capability.
Loyd E S. from Duncan Hyundai responded on 07/11/2018
WE REALLY APPRECIATE YOUR BUSINESS AND THE REVIEW.

Verified Customer
Blacksburg, VA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
great servise
everything was very professional
Loyd E S. from Duncan Hyundai responded on 07/09/2018
THANKS FOR BEING OUR CUSTOMER.

TM
Thomas M.
Roanoke, VA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Service
Always friendly and efficient
Loyd E S. from Duncan Hyundai responded on 07/09/2018

GLAD YOU CAME IN!!!!!


Verified Customer
Blacksburg, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Consistently Great Service
Loyd and team are my trusted "go to" service center and have been for many years now.
Loyd E S. from Duncan Hyundai responded on 07/06/2018
great having you as a customer, we really appreciate it!!!!

Verified Customer
Radford, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Great service record
I get good service, much of it covered by warranty.
Loyd E S. from Duncan Hyundai responded on 07/05/2018
THANKS FOR LETTING US TAKE CARE OF YOU!!!!!

MS
Melissa S.
Blacksburg, VA
2012 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Super service
Called in while Traveling with an issue on my car and was scheduled in the next morning. Exceptional service
Loyd E S. from Duncan Hyundai responded on 07/03/2018

SO GLAD WE COULD HELP, THANKS FOR CHOOSING US!!!!!!


JW
James W.
Pulaski, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great service
Staff very professional
Loyd E S. from Duncan Hyundai responded on 07/03/2018

THANKS FOR STOPPING IN!!!!


LS
Lawrence S.
Elliston, VA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
The Best
Great people that take care of your vehicle needs in a timely manner. Always friendly.
Loyd E S. from Duncan Hyundai responded on 07/02/2018
THANK YOU!!!!!

DS
David S.
Pilot, VA
2010 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2018 Category: Service
Service for Santa Fe
Comment
Loyd E S. from Duncan Hyundai responded on 06/28/2018
THANK YOU FOR COMING IN, PLEASE LET US KNOW HOW WE COULD OF MADE YOUR TRIP A FIVE STAR EXPERIENCE.

PP
Phillip P.
Max Meadows, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Great Service!
I really enjoyed my last visit to this dealer and so happy that they fixed a recall on my car, did the annual inspection even without asking them to do it (it was due this month), and received awesome service in general. Great Hyundai dealer and definitely recommend to my friends and family.
Loyd E S. from Duncan Hyundai responded on 06/27/2018
THANKS SO VERY MUCH FOR BEING OUR CUSTOMER!!!!

SP
Shyamoli P.
Blacksburg, VA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Good service and feedback.
Excellent, always helpful feedback and advice on the car.
Loyd E S. from Duncan Hyundai responded on 06/27/2018

SUCH A WONDERFUL CUSTOMER SO GLAD WE HAVE YOU!!!!


DL
Donald L.
Radford, VA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Great job
They do a great job are very helpful and explains the work and what it requires to finish the job
Loyd E S. from Duncan Hyundai responded on 06/26/2018
GREAT CUSTOMER ALWAYS A PLEASURE TO SEE YOU. THANKS FOR YOUR BUSINESS!!!

LC
Leighann C.
Christiansburg, VA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Oil leak
Customer service is excellent.
Loyd E S. from Duncan Hyundai responded on 06/26/2018
YOU ARE AN EXCELLENT CUSTOMER!!!! THANK YOU!!!!!

TS
Tara S.
Radford, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Great Service!!!!!
This service dept. is fast and efficient. They do a great job. I bring all of my vehicle there. Keep up the great work.
Loyd E S. from Duncan Hyundai responded on 06/25/2018
GREAT CUSTOMER, THANKS SO VERY MUCH FOR BEING OUR!!!!