Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 1325 Reviews )

ReScore Reviews™ (22)

ReScore
Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5rating 4.8181818
Original
Overall Rating 2.27273/5Overall Rating 2.27273/5rating 2.27273rating 2.27273rating 2.27273
98% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


WJ
Walker J.
Speedwell, VA
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Service Department
The service department is always friendly, courteous and professional when we are there. They really take care of us and keeps us informed what is being done.
Loyd E S. from Duncan Hyundai responded on 11/18/2019

THANK YOU FOR COMING IN, WE REALLY APPRECIATE YOUR BUSINESS!!!!!


Verified Customer
Ripplemead, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great Dealership
Great customer service always! Have been a Duncan customer since 2004 - won't go anywhere else! In one word - what makes the place so great - LOYD!
Loyd E S. from Duncan Hyundai responded on 11/14/2019
THANK YOU!!!!!

DM
David M.
Goldbond, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Martin
Friendly and great service always helpful
Loyd E S. from Duncan Hyundai responded on 11/13/2019
THANK YOU, WE APPRECIATE YOUR BUSINESS!!!!!

Verified Customer
Christiansburg, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Auto inspection and oil change.
Loyd and Joe very accommodating.
Loyd E S. from Duncan Hyundai responded on 11/08/2019
THANK YOU FOR YOUR BUSINESS, WE APPRECIATE THE REVIEW!!!!!!

JY
John Y.
Ballard, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Good work
Nice people.
Loyd E S. from Duncan Hyundai responded on 11/07/2019
THANKS SO MUCH FOR COMING IN, WE APPRECIATE YOUR BUSINESS!!!!

EB
Elizabeth B.
Salem, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
The staff
Always great service!!
A great place to buy a car, then great service after the sale!
Loyd E S. from Duncan Hyundai responded on 11/07/2019
THANK YOU FOR BEING OUR CUTOMER, WE REALLY APPRECIATE THE REVIEW!!!!

KH
Keith H.
Blacksburg, VA
2019 Hyundai Ioniq Plugin Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Warranty Repair
The repair was pretty standard.
There was no charge as it was a warranty repair.
I was able to shuttle to and from the dealership, so there was minimal interruption with my day.
Loyd E S. from Duncan Hyundai responded on 11/06/2019
WE APPRECIATE YOUR BUSINESS AND THANK YOU FOR THE REVIEW!!!!!

CM
Christopher M.
Christiansburg, VA
2008 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
New spark plugs
Friendly
Loyd E S. from Duncan Hyundai responded on 11/05/2019

We appreciate your business and are glad you came in, I would like to apologize for not being able to give you 5 star service please contact me directly next time so we can make this happen.

Loyd E. Sowder
Service Manager 
Lsowder@duncanauto.net
(540)382-2100 ext 2301
Duncan Hyundai


SW
Shauna W.
Christiansburg, VA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Na
Na
Loyd E S. from Duncan Hyundai responded on 11/05/2019
THANKS!!!!!

DD
Donald D.
Pembroke, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great service
Very courteous and professional service .I would definitely recommend . I will definitely return
Loyd E S. from Duncan Hyundai responded on 11/04/2019
THANKS FOR YOUR BUSINESS AND THE REVIEW!!!!!

Verified Customer
Christiansburg, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Great!
Quick, friendly service
Loyd E S. from Duncan Hyundai responded on 11/01/2019
THANKS FOR YOUR BUSINESS AND THE REVIEW!!!!!

PA
Peter A.
Blacksburg, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Exceptional Customer Service
I recently had my 2012 Elantra serviced at Duncan Hyundai. After the service technician completed their initial review, Joe Walker called to give me detailed repair options for my car. Joe called me earlier than expected and had all repairs completed earlier than expected. It is difficult for me to pick up my car until later in the evening. All the service staff was gone, and I was able to pay for and pick up my car at 7:45 p.m. James Watty, who is a sales advisor, quickly processed my payment and got me on my way. The teamwork, professionalism, and flexibility at Duncan Hyundai is a model for other dealerships to follow. I currently own three vehicles that I bought from Duncan Hyundai. My experiences with the Service Team is one of the major reasons I will continue to purchase vehicles at Duncan Hyundai!
Loyd E S. from Duncan Hyundai responded on 11/01/2019
THANK SO MUCH FOR YOUR BUSINESS. IT IS GREATLY APPRECIATTED!!!!!

CS
Christin S.
Galax, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Customer Service is great
Very professional and friendly staff!!!
Loyd E S. from Duncan Hyundai responded on 11/01/2019
THANK YOU FOR COMING IN, WE APPRECIATE YOUR BUSINESS AND THE REVIEW!!!!!

PG
Patrick G.
Blacksburg, VA
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Personalized service
Best experience we have ever had with a dealer service department.
Loyd E S. from Duncan Hyundai responded on 10/31/2019
YOUR BUSINESS IS GREATLY APPRECIATED, THANK YOU FOR THE REVIEW!!!!!!

CS
Carolyn S.
Christiansburg, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
The people and the service aregreat.
Better than expected.
Loyd E S. from Duncan Hyundai responded on 10/31/2019
THANK YOU!!!!!!

GS
Gerald S.
Blacksburg, VA
2011 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
In and out Oil Change & Tire Rotation
Got appointment when needed, Lloyd, Joe and the service team got me in and out
Loyd E S. from Duncan Hyundai responded on 10/30/2019

We appreciate the business and the survey, THANK YOU!!!!


DB
Douglas B.
Broadlands, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Very kind employees
Fast service and friendly staff
Loyd E S. from Duncan Hyundai responded on 10/28/2019
THANK YOU FOR THE BUSINESS AND THE REVIEW!!!!!

Verified Customer
Fairlawn, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
I really appreciate dealing with informative, honest technicians.
The service department is excellent. I know when I call Loyd Sowder or Joe Walker that I am dealing with knowledgeable people who will take care of my needs.
Loyd E S. from Duncan Hyundai responded on 10/28/2019
Thanks so much for your business and the review!!!!

Verified Customer
Blacksburg, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Staffs and Service
The staffs are very nice and friendly. The service was good not did not take too long. I highly recommend this place.
Loyd E S. from Duncan Hyundai responded on 10/23/2019
THANK YOU SO MUCH FOR YOUR BUSINESS!!!

Verified Customer
Blacksburg, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great Service
Very reliable and great service every time.
Loyd E S. from Duncan Hyundai responded on 10/22/2019
THANKS SO MUCH FOR YOUR BUSINESS AND THE REVIEW!!!!