Dundas Valley Collision Centre

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

110 Reviews

96% Would Recommend
Latest Review 2 months ago

Reviews


KW
Kathy W.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great Service
Everyone was so helpful/friendly - AND - they did a great job on my car. Worked closely with my insurance company and even set up my car rental. Everyone was great! I would recommend them to anyone.

PS
Paul S.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great customer experience, from start to finish
I brought my car to Dundas Valley Collision as an insurance claim. It is an old, high mileage vehicle. Right from the start, I knew I was not in a stereotypical Collision Repair center. The office was clean and bright, the staff were pleasant and helpful. They explained the process to me, and drove me to the rental car outlet. They kept me informed throughout the process, and the repair they carried out was perfect. I have never experienced this level of customer service at any repair shop.

RP
Robert P.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Professional
Neil was very courteous and understood my concerns. He came up with an option to repair my car that was quick and relatively inexpensive

ES
E S.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Fabulous work and service
I slide into a post in freezing rain, first accident in almost 40 years. The people at DVC were so nice, it made the whole process much easier. My car came back in pristine condition!!
The paint job was so well blended that you can’t tell that it was repainted. The car was so clean inside and out when I got it back. Incredible work and great service!! They get a high 5 from me.

AB
Ang B.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2017
Awesome work!!
Very good work, quick turnaround and friendly faces

NH
Nicole H.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Quality Work
Van was close to totaled in an accident and now it is like brand new. Communication was great through out the process.

HS
Hannah S.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015
Quality work
Quality work. Friendly staff. My car was fixed quickly.

KN
Konstantyn N.
Hamilton, ON
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2015
Unprofessional
Very frustrating experience

JS
Judith S.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Spoke with Ted. He said everything went very well.
This review was collected via phone interview by Customer Research Inc.

JB
Jay B.
MI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2012 Category: Collision
Jay said he was satisfied with his overall experience, but he did not go any further with the repair than what was done because of the cost. It was an older vehicle and he felt it would not be worth it.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Spoke with Kristina. She said she didn't have any complaints regarding the experience. She did have to bring the vehicle back for 1 item to be adjusted but she did not elaborate. However they completed the repair well, and it was good. If needed in the future, she would definitely go back to the business for their repair services.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Laura said she is very pleased with this place of business. She really appreciates how they kept her informed. The vehicle was delayed a few days because additional damage was found. That was fine because they let her know what was going on they also answered all her questions.
This review was collected via phone interview by Customer Research Inc.

PM
Peter M.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Peter said the gentleman that he dealt with went above and beyond to satisfy him and he provided great customer service. The passenger's side mirror needed to be replaced and there was some miscommunication about it, but he managed to get things moving and had the work done in an hour. He took excellent care of him.
This review was collected via phone interview by Customer Research Inc.

KN
Kim N.
MI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2012 Category: Collision
Kim said she would have been happier if they had checked under the hood. She took the vehicle to a mechanic and he discovered there was a valve knocked loose due to the impact.
This review was collected via phone interview by Customer Research Inc.

DK
Danielle K.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Danielle said she thought this business was very clean and it was very nice to see. She really appreciates that her rental vehicle was there when she got there. She had to call to find out if her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

KS
Katherine S.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Katherine said they cleaned her vehicle inside and out, which was unexpected. It was a great surprise.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Gary said he was completely satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

DT
Doug T.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Doug said his overall experience went well.
This review was collected via phone interview by Customer Research Inc.

LB
Laura B.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Laura said her experience went smooth and she was satisfied with the repairs.
This review was collected via phone interview by Customer Research Inc.

JJ
Jennifer J.
MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2012 Category: Collision
Jennifer said the business was very easy to work with. They had a loaner vehicle ready for her and they took care of everything from start to finish.
This review was collected via phone interview by Customer Research Inc.