Dundas Valley Collision Centre

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

107 Reviews

96% Would Recommend
Latest Review 4 months ago

Reviews


ES
E S.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Fabulous work and service
I slide into a post in freezing rain, first accident in almost 40 years. The people at DVC were so nice, it made the whole process much easier. My car came back in pristine condition!!
The paint job was so well blended that you can’t tell that it was repainted. The car was so clean inside and out when I got it back. Incredible work and great service!! They get a high 5 from me.

AB
Ang B.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2017
Awesome work!!
Very good work, quick turnaround and friendly faces

NH
Nicole H.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Quality Work
Van was close to totaled in an accident and now it is like brand new. Communication was great through out the process.

HS
Hannah S.
Hamilton, ON
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015
Quality work
Quality work. Friendly staff. My car was fixed quickly.

KN
Konstantyn N.
Hamilton, ON
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2015
Unprofessional
Very frustrating experience

JS
Judith S.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Spoke with Ted. He said everything went very well.
This review was collected via phone interview by Customer Research Inc.

JB
Jay B.
MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2012 Category: Collision
Jay said he was satisfied with his overall experience, but he did not go any further with the repair than what was done because of the cost. It was an older vehicle and he felt it would not be worth it.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Spoke with Kristina. She said she didn't have any complaints regarding the experience. She did have to bring the vehicle back for 1 item to be adjusted but she did not elaborate. However they completed the repair well, and it was good. If needed in the future, she would definitely go back to the business for their repair services.
This review was collected via phone interview by Customer Research Inc.

LH
Laura H.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2012 Category: Collision
Laura said she is very pleased with this place of business. She really appreciates how they kept her informed. The vehicle was delayed a few days because additional damage was found. That was fine because they let her know what was going on they also answered all her questions.
This review was collected via phone interview by Customer Research Inc.

PM
Peter M.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Peter said the gentleman that he dealt with went above and beyond to satisfy him and he provided great customer service. The passenger's side mirror needed to be replaced and there was some miscommunication about it, but he managed to get things moving and had the work done in an hour. He took excellent care of him.
This review was collected via phone interview by Customer Research Inc.

KN
Kim N.
MI
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2012 Category: Collision
Kim said she would have been happier if they had checked under the hood. She took the vehicle to a mechanic and he discovered there was a valve knocked loose due to the impact.
This review was collected via phone interview by Customer Research Inc.

DK
Danielle K.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Danielle said she thought this business was very clean and it was very nice to see. She really appreciates that her rental vehicle was there when she got there. She had to call to find out if her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

KS
Katherine S.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2012 Category: Collision
Katherine said they cleaned her vehicle inside and out, which was unexpected. It was a great surprise.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Gary said he was completely satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

DT
Doug T.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Doug said his overall experience went well.
This review was collected via phone interview by Customer Research Inc.

LB
Laura B.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2012 Category: Collision
Laura said her experience went smooth and she was satisfied with the repairs.
This review was collected via phone interview by Customer Research Inc.

JJ
Jennifer J.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2012 Category: Collision
Jennifer said the business was very easy to work with. They had a loaner vehicle ready for her and they took care of everything from start to finish.
This review was collected via phone interview by Customer Research Inc.

DO
Daniel O.
MI
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2012 Category: Collision
Daniel said he was not happy with the quality of the repair on his windshield because it cracked the next day. He had to come back to this facility to have his windshield replaced. His repair was done in a timely fashion, but because of the poor quality of work he would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Heather C. from Dundas Valley Collision Centre responded on 04/09/2012
Daniel was advised that a repair to a windshield may not hold due to the nature of the crack. Unfortunately, Daniel's did not hold and needed to be replaced.

MD
Mark D.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2012 Category: Collision
Mark said they were really quick.
This review was collected via phone interview by Customer Research Inc.

CM
Cheryl M.
MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2012 Category: Collision
Cheryl said they did good work.
This review was collected via phone interview by Customer Research Inc.