Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

727 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 8 days ago

Reviews


BA
Bryan A.
Ventura, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Bryan said he received great service, at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

CD
Candy D.
Oxnard, CA
Chevrolet Spark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Awesome service
Dylan's is awesome, friendly, knowledgeable, and doesn't take advantage of you.

ES
Eva S.
California
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Eva said the staff was up front about what service was needed. They provided transportation when needed and were very nice.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Where's the Air?
I went out to my truck one day to find I had no air circulation from the air handling system. I could hear the fan turning on and the air compressor clicking on, but no air coming from the vents.
My first thought was a broken vacuum line, the truck is 20-years old, I popped the hood and found a severed vacuum line, but after repair still no air circulation. It was then time to call Dylan’s for a professional look.

The mechanic I talked to thought it might be a vacuum line as well, but needed to get behind the dash, he drove me home, so he could spend the time needed to locate and repair the problem, then when the truck was ready to drive, came to my home with the truck.

The repair cost was fair and honest, and all the folks at Dylan’s made me feel like a valued customer. This was my second experience with Dylan’s and I would return the next time my vehicle needs general repair.

IC
Inge C.
Ventura, CA
Mercedes-Benz CLS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Total honesty and great work.
My last car went 433,000 miles thanks to Dylan’s Automotive.
Always great workmanship and honesty all around.

ER
Erin R.
Valencia, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Erin said the staff is great. She stated the first time she went in for an appointment, there was very little oil left in the vehicle. They couldn't get her in til the next day. When the business found out she drove several hours each way, they got her in right away.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Ventura, CA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Paul said everything was fine with the service. The staff was efficient and respectful. The pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.

AP
Ashley P.
Irmo, SC
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Ashley said the staff was helpful, and rotated her tires at no charge.
This review was collected via phone interview by Customer Research Inc.

NG
Nathan G.
Oxnard, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Nathan said the service was timely and the staff answered all his questions.
This review was collected via phone interview by Customer Research Inc.

CM
Chuck M.
Ventura, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Knowledgeable and honest.
Dylan, Adrian and crew can figure out anything on even the most-complicated car. I have had to test that knowledge way too much lately. Now that they are done with my vehicles, I expect I will not be seeing them for awhile.

CW
Chantal W.
Ventura, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Chantal said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EE
Emily E.
Santa Paula, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Emily said this business is always great. The staff are very informative and they help her with all her vehicle problems. They give her the benefit of the doubt.
This review was collected via phone interview by Customer Research Inc.

SK
Steven K.
Ventura, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Steven said the staff always do a great job. They are quick and thorough.
This review was collected via phone interview by Customer Research Inc.

SW
Shayne W.
Ventura, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Shayne said the staff were friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

BA
Bryan A.
Ventura, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Bryan said the staff did excellent work and provided good customer service.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Ventura, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with David's wife. She said the staff takes really great care of their customers. They are always really helpful and honest. She thanks the business for always taking good care of them.
This review was collected via phone interview by Customer Research Inc.

TJ
Thomas J.
Ventura, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Thomas said this business was very honest and trustworthy. They took care of his vehicle. They were always busy, but also always there to help. He cannot say enough good things about them.
This review was collected via phone interview by Customer Research Inc.

EC
Edwin C.
Port Hueneme, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Reliable Servixe
Dylan and his crew provide reliable and excellent car service. They are honest in their assessment and won’t make you pay for something you don’t need. Thank you!

MW
Monique W.
Ventura, CA
Subaru XV Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Great service with a smile!!
Service was thorough as always, and completed within the time specified!!

Verified Customer
Ventura, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
BMW 535i
I am fortunate to have found a repair shop in Ventura that looks after their customers. Dylan has worked on my Porsche Boxster and BMW 535 and has always given me excellent service. The shop is always busy which tells you a lot regarding how many people use his shop to have their cars repaired. If you are looking for a shop that has a solid reputation and is honest this is the shop you need to give your give a try , I think you will not regret it.