Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

740 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago

Reviews


KS
Ken S.
Ventura, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Reliable and communicate well.
Well done after good research.

Verified Customer
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Realistic
I had my catalytic converter replaced. He ordered the part and then scheduled a future time for it to get done, follow through was exact.

CS
Carol S.
Ventura, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Carol said this business was good. She had no appointment and they took her right in. She was satisfied with the service. They were very kind.
This review was collected via phone interview by Customer Research Inc.

LF
Leticia F.
California
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Leticia said she liked the service the business provided. They were very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

TM
Tony M.
Camarillo, CA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Very Conscientious company - they all look out for you.
Very Conscientious company - they all look out for you. After many oil changes and repairs, big and small on three different vehicles, I trust these fellows!

TB
Tracy B.
Ventura, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Honest service every time
I drive my car hard and commute six days per week. Every six months I bring my car to Dylan and ask him to get me through another six months. This time around I was sure it was time to replace the fuel injectors which is an expensive proposition. Dylan found the true problem (coil and spark plug issues), fixed it economically and saved me a ton of money. He could have easily sold me on an expensive repair I don’t truly need but he never has and never will. That’s why I trust him implicitly and will take my cars to him every single time.

JD
Junita D.
Ventura, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Juanita said Dylan and Adrian were great at servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.

RQ
Richardo Q.
Ventura, CA
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Spoke with Karen. She said she was very happy with the work done. The owner was done quickly. Her vehicle has driven well since she got it back. The service was good.
This review was collected via phone interview by Customer Research Inc.

JA
Jenny A.
California
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jenny said the staff got the job done and they are incredibly personable.
This review was collected via phone interview by Customer Research Inc.

MB
Mary B.
Ventura, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Trust Dylan’s Automotive.
You can trust these guys to take care of your car. Very honest.

JH
Jan H.
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Excellent
Dylan and his team are professional and I would recommend them to anyone!!

LC
Leslie C.
Ventura, CA
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Leslie said the business did an excellent job. They had great pricing and they were efficient. The staff was polite and friendly. Overall she had a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Ventura, CA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018
Bill’s Ram
Thanks Dylan for the flush on the radiator! Thanks Adrian for your advise on what to repair and what not to repair!
-Bill

BA
Bryan A.
Ventura, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Bryan said he received great service, at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

CD
Candy D.
Oxnard, CA
Chevrolet Spark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Awesome service
Dylan's is awesome, friendly, knowledgeable, and doesn't take advantage of you.

ES
Eva S.
California
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Eva said the staff was up front about what service was needed. They provided transportation when needed and were very nice.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Where's the Air?
I went out to my truck one day to find I had no air circulation from the air handling system. I could hear the fan turning on and the air compressor clicking on, but no air coming from the vents.
My first thought was a broken vacuum line, the truck is 20-years old, I popped the hood and found a severed vacuum line, but after repair still no air circulation. It was then time to call Dylan’s for a professional look.

The mechanic I talked to thought it might be a vacuum line as well, but needed to get behind the dash, he drove me home, so he could spend the time needed to locate and repair the problem, then when the truck was ready to drive, came to my home with the truck.

The repair cost was fair and honest, and all the folks at Dylan’s made me feel like a valued customer. This was my second experience with Dylan’s and I would return the next time my vehicle needs general repair.

IC
Inge C.
Ventura, CA
Mercedes-Benz CLS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Total honesty and great work.
My last car went 433,000 miles thanks to Dylan’s Automotive.
Always great workmanship and honesty all around.

ER
Erin R.
Valencia, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Erin said the staff is great. She stated the first time she went in for an appointment, there was very little oil left in the vehicle. They couldn't get her in til the next day. When the business found out she drove several hours each way, they got her in right away.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Ventura, CA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Paul said everything was fine with the service. The staff was efficient and respectful. The pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.