Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

608 Reviews

98% Would Recommend
94% Business Response
Latest Review 5 days ago

Reviews


RG
Ricky G.
Cabot, AR
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Ricky said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

BO
Bruce O.
Lonoke, AR
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Bruce said the staff members really exceeded themselves.
This review was collected via phone interview by Customer Research Inc.

CB
Corey B.
Arkansas
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Corey said the staff did fantastic work on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/17/2018

Thank you very much Corey


TT
Tony T.
Austin, AR
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Tony said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/17/2018

Thank you very much


CC
Carole C.
Cabot, AR
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Professional, prompt, polite service
You especially appreciate hometown locations and people when something unexpected like a flat tire derails your day. I cautiously drove my car over, very thankful that it was about a mile. I talked to Josh and his Dad and both were great. The tire was repaired the same morning so I was back on the road. Wires can get in tires? Who knew? Also love their waiting room. All the puzzles, reading material and there are always some folks I know to talk to and reading material.
Terry E. from Eads Automotive & Tire Service responded on 05/09/2018

Thank you very much for the kind words


RM
Robert M.
Cabot, AR
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Spoke with Cheryl. She said the business didn't put any fluid back in her radiator. The staff member was very apologetic about it when her husband spoke with him.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/09/2018

As per our conversation the tech put a gallon of fluid in it and test drove it.  We must assume that it must have had an air pocket


RA
Rob A.
Cabot, AR
Chevrolet Monte Carlo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Shelley. She said they did a fabulous job.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/09/2018

Glad to hear that and thanks


ES
Eddie S.
Lonoke, AR
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Eddie said the business does a great job overall with providing service on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/09/2018

Thank you Eddie


TB
Trapper B.
Austin, AR
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Trapper said that he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 05/05/2018

Thank you for the review


MC
Michael C.
Lonoke, AR
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Courtesy and professionalism
As always, Terry, Josh and the employees at Eads Automotive and Tire provided my vehicle with top notch professional service. They were careful to explain all needed services and/or repairs and provided a detailed estimate. All work was completed on time and for exactly for what was stated in the estimate. Who needs a dealership?!
Terry E. from Eads Automotive & Tire Service responded on 05/01/2018

As always, thank you for the kind words and appreciation of our services


GT
Gail T.
Cabot, AR
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
NEW AND VERY PLEASED WITH SERVICE !
FIRST USED EADS ABOUT 6 OR 7 MOS AGO. THEY CHANGED THE OIL IN MY 2005 AVALON. I WAS IMPRESSED WITH THE SERVICE AND THE PERSONAL AT THE SHOP- SO MUCH SO THAT I DECIDED TO SWITCH FROM A COMPANY IN NLR THAT I HAD USED FOR YEARS. JUST YESTERDAY WENT INTO THE SHOP SO THAT THEY COULD ROTATE THE TIRES. I LEFT VERY HAPPY WITH MY DECISION TO CHANGE TO EAD'S. IT SURE BEATS THAT TERRIBLE DRIVE INTO NLR !
Terry E. from Eads Automotive & Tire Service responded on 04/18/2018

It is our pleasure to serve you and take care of your car's needs


FH
Faye H.
Cabot, AR
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Faye said the employees took her home while her vehicle was being serviced and then picked her up when it was done.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/17/2018

Glad to be of service to you by providing a ride home


JL
Joe L.
Cabot, AR
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Joe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/17/2018

Thanks Joe


RH
Ramona H.
Cabot, AR
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Ramona said the staff does very good work and she is satisfied.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/11/2018

Thank you as always for allowing us to help


JB
Joe B.
Cabot, AR
Hyundai Genesis Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Joe said, this business has always been straight with him, they give him good service for a good price.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/11/2018

Thank you Joe


PC
Phillip C.
Arkansas
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Phillip said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/11/2018

Thank you Mr. Crum


JC
Jared C.
Arkansas
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Jared said the staff were all good guys. They took him to a motel, and to lunch. He appreciated finding this business.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/11/2018

Thanks Jared and we understand how stressfull it can be when you are traveling and break down on the road. Glad we could lower your stress level and help out


GA
Ginger A.
Cabot, AR
INFINITI G37 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Great Technical Knowledge
Terry Eads knows what he is doing. He is a strong advocate of preventive service work. His support staff is courteous. Their customer service records are automated so they know exactly what has been done and when. My experience has been excellent.
Terry E. from Eads Automotive & Tire Service responded on 04/11/2018

I really appreciate the kind words and look forward to helping the next time. Enjoy your Infiniti!!


DA
Dennis A.
Lonoke, AR
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Dennis said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/07/2018

Thanks Dennis


JG
John G.
Cabot, AR
Chrysler Town
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
John said the business didn't provide all the information about what services they could or could not perform.
This review was collected via phone interview by Customer Research Inc.
Terry E. from Eads Automotive & Tire Service responded on 04/07/2018

Sorry about that John, sometimes we simply assume that everyone knows that we do everything here with your car.