East Avenue Auto Services Inc

Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

55 Reviews

93% Would Recommend
Latest Review 2 months ago

Reviews


SA
Samira A.
Norwalk, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2018
UNPROFESSIONAL UNFAIR BUSINESS BEHAVIOR
Owner is RUDE and had Aggressive behavior! Unfair prices and WRONG DIAGNOSTIC on my car. FORCED ME TO PAY CASH (ONLY CASH, REFUSED MY CARD) for WRONG DIAGNOSTIC (battery check labor $40). I HAVE NEVER MET SUCH AS BAD AND UNPROFESSIONAL PERSON LIKE THE OWNER. WE REPORTED THE BUSINESS TO DMV and BBB. I AM WARNING EVERYBODY NOT TO USE THIS REPAIRER in East Norwalk. I HAD TO TOW my CAR TO THE CLOSEST DEALERSHIP on my OWN EXPENSE (Norwalk to Stamford Kia Dealership), because the owner was not willing to spend more time on my vehicle than 15minutes. Called me two times to tow my car immediately and HANG UP on me, which is UNACCEPTABLE! MY CAR ONLY NEEDED ALTERNATOR CHANGE and he REFUSED TO FIX MY CAR. Please stay away from this person!

MV
mike V.
Norwalk, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2016
Owner is rude
Went ask owner couple questions he basically told me he doesn't have time. Too busy help very rude.

MV
Mike V.
Norwalk, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2016
Owner not nicest person
I spoke with owner about vehicle issue trying get some information. He totally brush me off . Rude

SM
S M.
Pound Ridge, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2015
Amazing job on my old Diesel
Christian did an amazing job fixing our old Jetta Diesel with almost 300k miles. He fixed the turbo that caused the engine light to be on for months!. No one could fix it, but he took it as a personal challenge to get our car going again and make it inspection ready. It burns rubber now with all of its 70 Diesel hp. Thank you for an amazing job.

TW
Tom W.
New Canaan, CT
Oldsmobile Intrigue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2014 Category: Service
Tom said they were prompt, took him in right away and got the vehicle finished in the time frame they said it would be done.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Westport, CT
Saturn LW300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2014 Category: Service
Michael said they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DS
Diane S.
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2014
always great service
Good service Good prices. Nice people

DE
Dave E.
Westport, CT
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2013 Category: Service
Dave said they have always kept his vehicle together and running right. The person who worked on his vehicle, Christian, is great. He is the only person he allows to work on it
This review was collected via phone interview by Customer Research Inc.

JA
James A.
Norwalk, CT
Oldsmobile Cutlass Supreme
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2013 Category: Service
James said his radio was stolen from his vehicle while at this business. He was told by his service advisor that his radio was not in the vehicle when he dropped it off for service. His face plate is still in the glove compartment however he no longer has a radio to attach it to.The service he received was great however he is greatly disappointed with the situation.
This review was collected via phone interview by Customer Research Inc.

KE
Kevin E.
Norwalk, CT
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2013 Category: Service
Spoke with Kevin's wife. She said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Seymour, CT
Isuzu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2013 Category: Service
Spoke with Angelo. He said they take care of him when he walks through the door.
This review was collected via phone interview by Customer Research Inc.

FS
Francisco S.
Norwalk, CT
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2013 Category: Service
Francisco said this business is very good.
This review was collected via phone interview by Customer Research Inc.

JA
Julia A.
Norwalk, CT
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2013 Category: Service
Julia said this business is great. She said Christian was honest, helpful, and open. He educated her about what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
JENNIFER M.
Norwalk, CT
Toyota Celica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2013
NOT PROFESSIONAL
BUSINESS NOT CONDUCTED IN A PROFESSIONAL WAY.

DO
DARREN O.
Norwalk, CT
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2013
Great! - Refreshing to work with and honest Service
I had a major mechanical failure and needed some analysis as to what the issue was. Christian and his team were fast, honest and professional - and certainly demonstrated a vast experience of Euro model vehicles! I'll definitely be back.

AH
Allan H.
Westport, CT
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2013
ALWAYS HELPFUL!
More than just getting a repair or maintenance here. These guys' experience and honesty is invaluable in providing you insights into proper operation of your vehicle, necessary vs unnecessary repairs, etc., etc.. They are friendly, fast and professional. I don't trust my family cars to anyone else!

SM
Sergio M.
Norwalk, CT
Saturn Outlook
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2013 Category: Service
Sergio said his vehicle is back at this business because after he picked it up he was still experiencing some transmission problems. He said so far, he has not had any problems with this business. They have been good and they're nice.
This review was collected via phone interview by Customer Research Inc.

FG
Francisco G.
Norwalk, CT
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2013 Category: Service
Francisco said they were very customer service oriented. They were professional and they explained the work before and after it was done. He was very satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

BE
Bachir E.
Fort Lee, NJ
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2013 Category: Service
Bachir said nothing is perfect but they're very convenient.
This review was collected via phone interview by Customer Research Inc.

BP
Brien P.
Norwalk, CT
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2013 Category: Service
Brien said this business took care of everything he needed. They were polite and they worked with him. They were very understanding and helpful.
This review was collected via phone interview by Customer Research Inc.

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