Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

93 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


Verified Customer
Tyler, TX
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great coffee and donuts
Great costumer service and every time I take my vans they have coffee and donuts

WS
Walt S.
Lindale, TX
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Spoke with Dolores. She said the business was efficient. They tell her when her vehicle will be done and its done by that time, and its always done correctly. She's so happy this business is in her town.
This review was collected via phone interview by Customer Research Inc.

AN
Andy N.
Texas
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Andy said Brand treated him well. The employees were honest. They provided great service. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Tyler, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Very thorough & honest!
I stopped in for the back to school special oil change and tire rotation. The mechanic checked my entire car and let me know that I had some other issues to address but they weren't pushy about making the repairs. They took me out to the shop to show me what they were talking about and explained that I had 1 repair that needed immediate attention and a few others that could wait a little while. They have my business from now on!

RC
Russell C.
Prosper, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Russell said the business kept in touch with him. They did a good job.
This review was collected via phone interview by Customer Research Inc.

DA
Dennis A.
Tyler, TX
Ford F-350 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Spoke with Michael. He said the experience was good and the mechanic is a good guy also.
This review was collected via phone interview by Customer Research Inc.

NK
Norma K.
Tyler, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Norma said that she appreciates the personalities of the place's staff, they really cared about what they did and she liked her treatment as well as the price.
This review was collected via phone interview by Customer Research Inc.

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Sara L.
Bullard, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Sara said she definitely recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Melvin B.
Ben Wheeler, TX
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Melvin said the staff was quick and got the job done. He will be back but he didn't like that he was charged 3 percent on his credit card.
This review was collected via phone interview by Customer Research Inc.

SG
Sean G.
Tyler, TX
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Sean said the staff were prompt. They did everything he asked, and did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
Josh G.
Texas
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Josh said this business was quick on the job and did what they said they would do. His vehicle acted funny after the repair and he called the guy that was helping him and he was quick to send out a tow vehicle. They responded quickly to see what the issue was. Everything seems fine now.
This review was collected via phone interview by Customer Research Inc.

BB
Brenda B.
Ben Wheeler, TX
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Brenda said all of the staff were really nice. They did a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Lindale, TX
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Brian said he liked the level of service he received from this business.
This review was collected via phone interview by Customer Research Inc.

BR
Bart R.
Tyler, TX
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Bart said he had to go back the next day to get his vehicle fixed because the mechanic got too busy. They did get him taken care of, and he is very satisfied. Everybody there is really nice. He stated he knows how things go sometimes, because he's a business man himself. He knows that sometimes he just can't make the schedule.
This review was collected via phone interview by Customer Research Inc.
Service from East Texas Automotive responded on 07/24/2018

Thank you for your patience and understanding and also for the 5 star review. We look forward to doing more business with you in the future!


FB
Floyd B.
Tyler, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Floyd said, this business has always treated him good.
This review was collected via phone interview by Customer Research Inc.

PD
Pat D.
Tyler, TX
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Pat said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

TG
Travis G.
Tyler, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Travis said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Jimmy S.
Tyler, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jimmy said the people at this business are very nice, kind, and sweet.
This review was collected via phone interview by Customer Research Inc.

RW
Ronnie W.
Tyler, TX
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Ronnie said the service at this business was good and the staff kept him informed about the repairs to his vehicle.
This review was collected via phone interview by Customer Research Inc.

PM
Phillip M.
Ben Wheeler, TX
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Phillip says he received good service and got what he paid for.
This review was collected via phone interview by Customer Research Inc.