Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1355 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.2000012/5Overall Rating 4.2000012/5Overall Rating 4.2000012/5Overall Rating 4.2000012/5rating 4.2000012
Original
Overall Rating 2.29167/5Overall Rating 2.29167/5rating 2.29167rating 2.29167rating 2.29167
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


CI
Carol I.
Meridianville, AL
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
This isn’t my home dealership. I’m from out of town. The service was great, and they even washed and cleaned my car!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/20/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


RB
Robert B.
Mobile, AL
2013 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Great place to buy a Hyundai
The service lady that handled my car was fantastic don't remember her name. Thank you!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/20/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a great visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


RA
Richard A.
Foley, AL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Outstanding service
The entire service staff was very helpful and courteous. Answered all of my questions and was always professional.
JONATHAN B C. from Eastern Shore Hyundai responded on 09/20/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


MG
Martin G.
Bay Minette, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent
Promptness and friendliness
JONATHAN B C. from Eastern Shore Hyundai responded on 09/19/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


PW
Phyllis W.
Foley, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Phyllis W.
Excellent service, staff is friendly and professional. Hyundai at Eastern Shore is the only place you want to go for your next vehicle !!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/18/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


WB
Walter B.
Foley, AL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
excellent friendly service
the people are very friendly and pleasant and give excellent service
JONATHAN B C. from Eastern Shore Hyundai responded on 09/17/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Bay Minette, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service
Great servicr and great staff!!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/17/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Loxley, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great Customer Service
As always Eastern Shore has been amazing. I recommend them to every Hyundai owner out there. The service staff is the best in the business. They take care of your every need before I ever need it. Thank you
JONATHAN B C. from Eastern Shore Hyundai responded on 09/14/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Pensacola, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Very friendly! Great work!
Thanks for the help!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/14/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


DM
Dorothy M.
Mobile, AL
2015 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Service Dept
Service was friendly and timely
JONATHAN B C. from Eastern Shore Hyundai responded on 09/13/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


DD
David D.
Fairhope, AL
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
owner
work done in timely manner
JONATHAN B C. from Eastern Shore Hyundai responded on 09/13/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Gulf Shores, AL
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Always great service
Always great service. Consistently quality and customer centric service over the past 5 years.
JONATHAN B C. from Eastern Shore Hyundai responded on 09/11/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


GM
Gloria M.
Daphne, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
The people
Rick did a great job . He knows how to get things done professionally
JONATHAN B C. from Eastern Shore Hyundai responded on 09/11/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Saraland, AL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
The people in the service department that helped me where great
They are always so helpful
JONATHAN B C. from Eastern Shore Hyundai responded on 09/11/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


SA
Steve A.
Lillian, AL
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Way better than Allen Turner Hyundai
Do yourself a favor and use Eastern Shore Hyundai for service, as opposed to Allen Turner Hyundai, which is just deplorable. You can thank your Uncle Steve for this valuable advice.
JONATHAN B C. from Eastern Shore Hyundai responded on 09/07/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Bay Minette, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Time crunch
I came in with a 730 appt to make it to work for 830. They had me in and out in plenty time and still squeezed in a vacuum! Still super thankful this was possible!
JONATHAN B C. from Eastern Shore Hyundai responded on 09/07/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


ST
Steve T.
Mobile, AL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Citizen
Fast friendly courteous service
JONATHAN B C. from Eastern Shore Hyundai responded on 09/05/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


JM
James M.
Creola, AL
2014 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Car
Repaired
JONATHAN B C. from Eastern Shore Hyundai responded on 09/04/2018

Thank you for taking the time to review your recent service visit.  we strive to make every guest experience a 5 star service visit.  We fell short this time and for that I do apologize.  I hope that we can make your next visit a 5 star service experience.  Please feel free to reach out to me directly if you have any questions or concerns in the future.  Thank you, Jonathan Cutler Service Manager.


JT
Jacob T.
Lillian, AL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
Great Service!
Always friendly & courteous staff & service performed in a timely manner
JONATHAN B C. from Eastern Shore Hyundai responded on 09/04/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.


Verified Customer
Bay Minette, AL
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
oil change was gotten right on in at time scheduled.. car was washed & vacuumed out.
received a call from the sales manager, he was very nice & apologized for the rudeness that I received on my last visit. was not trying to get anyone in trouble, my comments were just for future visits & customers. after talking with the sales manager he explained what filters i needed when I come back in for next oil change. that was all I was asking (what kind) I have had my car ever since 2013 & plan on keeping it. I have taken my car back to the Hyundai for every oil change.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2018 Category: Service
NEEDS EXPLANATION OF SERVICE WORKED ON
TOTAL REVIEW. SERVICE EXPLANATION NEEDS TO BE WORKED ON
JONATHAN B C. from Eastern Shore Hyundai responded on 09/04/2018

Thank you for spending a few minutes to review your recent visit.  I have gone back and looked at your records and seen that you will need the cabin air filter and the engine air filter at your next service.  I apologize that this was not explained to you and that you felt Don was rude.  He has retired from Eastern Shore Hyundai and Cindy will now be taking care of all your service needs.  Please feel free to ask for me anytime you have a question or need something and I will be happy to assist.  Thank you again for choosing Eastern Shore Hyundai.  Sincerely, Jonathan Cutler Service Manager.