Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1420 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5rating 4.2307692
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


AP
Ashley P.
Spanish Fort, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Awesome team
Excellent service!

MB
Michelle B.
Bay Minette, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service
Great service!
JONATHAN B C. from Eastern Shore Hyundai responded on 11/17/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


AP
Alice P.
Foley, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Courteous, great service.
I liked that I was told of progress periodically while I waited. Also appreciated being told about condition of my tires and had them replaced. I'm travelling next week and hadn't kept up with it, so this was very much appreciated. All around great customer service.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/16/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


MB
Michael B.
Mobile, AL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
fast and helpful service
The eastern shore center is amazing and they always knock out service fast with fair pricing.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/12/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


EF
Edwin F.
Fairhope, AL
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent Service As Usual
Consistently good service at Eastern Shore Hyundai is why we have brought out Hyundai and Toyota for service there for several years. Now we have 2 Hyundais and both will come to Eastern Shore for Service.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/10/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


TS
Terry S.
Foley, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Sevice work.
Sue and your service Manager worked well together to get the service of my car completed and to get a small problem handled..
JONATHAN B C. from Eastern Shore Hyundai responded on 11/09/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


CM
Carl M.
Mobile, AL
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Great service every time
As always, the service was impeccable.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/07/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


JI
Judy I.
Foley, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Friendly
Everyone was really nice to us. And got our car finished and back on the road.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/07/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


PD
Paul D.
Spanish Fort, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
In and out!!
Am very satisfied with Eastern Shore Hyundai, with the main reason wrapped in one word.......trust.

And trust you folks I do!!
JONATHAN B C. from Eastern Shore Hyundai responded on 11/07/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


AM
Alan M.
Saraland, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Nice to be able to TRUST a dealership!
My wife and I LOVE our Genesis. This past week we had new tires/alignment/oil change & Auto Butler done! No doubt, the car looked beautiful when completed!
Cindy always is gracious and has a great smile as she has to deal with so many boneheads! By boneheads, I mean 'us old people who want things quick and free!"

My ONLY regret to date is that I have been trying to have my radio repaired. The unit sputters in an out (mostly out) throughout the day and trying to get it to cut on/off when a representative is present has not yet proved rewarding since we are not at the dealership that much. We made videos of the unit cutting out, however, have not had a resolution to date. This, I must admit is very frustrating to my wife, especially. I am waiting on a representative to call me and come to the dealership to review the situation again.

Other than that, we have been pleased!
JONATHAN B C. from Eastern Shore Hyundai responded on 11/06/2018

Thank you for taking time to review your recent service.  We are glad you had a wonderful service visit.  I know that we are working on the radio issue and doing our best to resolve the issue.  I would ask you to please email me the videos of the radio noise so that we can submit them to the warranty company.  Thank you again for choosing Eastern Shore Hyundai.  

Sincerely,

Jonathan Cutler
Service Manager
jcutler@easternshorehyundai.com


EA
Ellis A.
Mary Esther, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Immediate response
I had a problem with the emergency key, Johnathan called me to review my problem. He was very apologetic and wanted to get the issue resolved immediately. I am very impressed with the way all was handled. U

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2018 Category: Service
Service/sales
Not satisfied with information provided
JONATHAN B C. from Eastern Shore Hyundai responded on 11/06/2018

Thank you for taking the time to review your recent service visit.  It is our goal to make sure every guest experience is a 5 star service visit.  We fell short somewhere in this process.  Please allow me the opportunity to correct where we fell short and exceed your expectations in the future.  I will personally reach out to you today and discuss your service visit and make every attempt to correct any issues.  Thank you again for reviewing our dealership.  

Sincerely,

Jonathan Cutler
Service Manager


DC
Darren C.
Mobile, AL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Relaxing
Always relaxing, served with a smile and everyone is courteous and helpful.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/06/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


CB
Cynthia B.
Silverhill, AL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Excellent service
Courteous, efficient service
JONATHAN B C. from Eastern Shore Hyundai responded on 11/06/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


JL
John L.
Spanish Fort, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Nothing but excellence
Excellent service! Friendly, courteous, personable staff.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/06/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


TB
Ted B.
Santa Rosa Beach, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Very good service department
Very efficient and friendly service. Car was ready as promised. The service is expensive but worth it.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/05/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


NT
Nancy T.
Mobile, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Retired
Great service, friendly and professional staff
JONATHAN B C. from Eastern Shore Hyundai responded on 11/05/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


BC
Barbara C.
Daphne, AL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
90000 milecl check up
For all that was done my car was ready in 1 1/2 hours.
JONATHAN B C. from Eastern Shore Hyundai responded on 11/05/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


Verified Customer
Spanish Fort, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Service
Great service exceptional service personnel!
JONATHAN B C. from Eastern Shore Hyundai responded on 11/05/2018

Thank you for taking the time to review your recent service. We are delighted you had a 5 star service experience. We look forward to providing you a 5 star service experience in the future. Thank you for choosing Eastern Shore Hyundai for all your service needs. Sincerely, Eastern Shore Hyundai Service Team.


DM
Donna M.
Spanish Fort, AL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Meidog
Everyone is so friendly and helpful
JONATHAN B C. from Eastern Shore Hyundai responded on 11/01/2018

Thank you for taking time to review your recent service.  We thank you for the 5 star review and look forward to providing 5 star service to you every time you come in.  Thank you you for being a loyal Eastern Shore Hyundai customer.  Sincerely, Your Eastern Shore Hyundai Service Team.


TP
Tilman P.
Orange Beach, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Friendly and Professional service!!
Really impressed with the greeter. She was very friendly and helpful throughout the service process. Service was very professional and I was welcomed as a walk in client. Thanks for a job well done!
JONATHAN B C. from Eastern Shore Hyundai responded on 10/31/2018

Thank you for taking the time to review your recent service visit. We strive to make every guest experience a 5 star service. We are happy you had a exceptional visit and look forward to taking care of all your future service needs. Thank you again from your Eastern Shore Hyundai service team.