Eastside Automotive & Tire


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

407 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 11 days ago
Tamira B. on 10/12/2017
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Tamira said they did a good job.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Erica R. on 10/11/2017
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Erica said she got fast service and it was done the same day.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/04/2017
Review Created: 10/11/2017
This review was collected via phone interview by Customer Research Inc.
Jeff M. on 09/26/2017
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"Great service great price!"
Del and his crew got my car repaired same day! It was a very quick and efficient experience and I'll definitely be going back for any future repairs. FANTASTIC!
Vehicle: Subaru Forester
Service Date: 09/25/2017
Review Created: 09/26/2017 07:53 PM
Team Eastside A. at Eastside Automotive & Tire responded on 09/27/2017

Thank you for the review Jeff.  We appreciate it.

Amanda L. on 09/22/2017
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Amanda said the staff was proficient with time, and communicated well.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/16/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
ERIC H. on 09/21/2017
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"Great service, great people & fair prices"
Diagnosed & repaired my Volvo XC90 quickly and decent price.
Vehicle: Volvo XC90
Service Date: 09/18/2017
Review Created: 09/21/2017 10:24 AM
Danielle D. on 09/20/2017
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"Polite and Pleasant "
Has always been a polite and pleasant experience.
Vehicle: Nissan Pathfinder
Service Date: 09/09/2017
Review Created: 09/20/2017 10:09 PM
Scott H. on 09/14/2017
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Scott said the staff is polite.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
P.M. K. on 09/11/2017
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P.M. said the business is good.
Vehicle: Toyota Sienna
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Dustin A. on 09/11/2017
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Dustin said this business provided good communication and they worked with him on the cost.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Bill G. on 09/11/2017
Recommended badge inactive Recommended
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Bill said he was shocked by this business' price. They had changed all four tires even though he did not ask or want all four tires changed. They did not tell him they were going to change all 4 tires, so he was not happy when he saw that they charged him $500 to change 2 tires. He mentioned that it would have been nice if they had informed him that they were going to change all 4 tires, since they did not inform him he will not refer others to them.
Vehicle: Subaru Legacy Sedan (Natl)
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 09/20/2017

Bill,

I appreciate the fact you left us a 4 star review.  We explained to you that we can not replace 2 tires on your subaru due to it being AWD.  You were quoted a price when you dropped the vehicle off.  I dont know how there was any confusion but i would absolutely put 2 of your old tires on and credit you the that cost back if you signed a consent form.  Please give us a call.  Thank you again for the review.

Lei D. on 09/11/2017
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Lei said everything was good.
Vehicle: Volvo S70
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Srinivasa S. on 09/07/2017
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Srinivasa said the service was okay. He made an appointment ahead of time, but it was busy when he arrived for his appointment. He requested that his window be checked and he was turned down by a staff member who expressed that there was no time. He was very upset about being turned down for the window check. He said the prices are cheaper than other places and he liked Tom and his team. In general he was happy with the customer service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 09/02/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 09/11/2017

Srinivasa,

I appreciate the 4 star review.  I apologize that we did not have the time to look at the window during your oil change appointment.  We schedule our services as best as we can.  Please give us a call and we can set up the windor repair appointment.

Tom C. on 08/29/2017
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Tom said the service was quick and efficient.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/28/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Catrinna B. on 08/23/2017
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Catrinna said they didn't do something right the first time but then they fixed it. She was really happy about that.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 08/19/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Jon L. on 08/23/2017
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Jon said this business was pretty quick, and got the job done.
Vehicle: Honda Civic
Category: Service
Service Date: 08/19/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Kurtis G. on 08/18/2017
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Kutis said the business was quick and very responsive. They were easy to work with.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 08/16/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Joshua M. on 08/14/2017
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Joshua said this business was pretty good. They did what he expected.
Vehicle: Subaru Legacy Sedan
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Ehsan O. on 08/12/2017
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Ehsan said this business is friendly, they provide great service and good prices.
Vehicle: Toyota Prius
Category: Service
Service Date: 08/10/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Gloria L. on 08/12/2017
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Gloria said the service at this business was good and fast but they were not as friendly at the end of the service. They suggested she should get additional things done but she declined them because she was not ready at that time. When she did that, she noticed the change in their friendliness.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 08/09/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Joshua T. on 08/10/2017
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Joshua said this business was good and he would recommend them for service.
Vehicle: Hyundai Accent
Category: Service
Service Date: 08/07/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 407 in total