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Elder Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(522 Reviews)
92
Write a Review

Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
3
Total ReScores™
5.0
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Auto Repair
Contact
(303) 756-2886
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
5555 E Evans Ave Denver, CO 80222
Get Directions
Elder Auto 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(522 Reviews)
Write a Review
Recent Reviews
Verified Customer
Aurora, CO
2017 Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2023
verified customerVerified Customer
10
Professional, Quick and Reasonable
I’ve been bringing my car maintenance needs to Elder for several years now. We always work with Ken. He’s awesome! Ken is professional, quick and always provides fair pricing. I recommend this shop to all my friends and family
JH
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JACK H.
Denver, CO
2016 Mitsubishi Outlander Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2023
verified customerVerified Customer
10
Well done again!
The service was for my wife Margaret Mountain. We both use Elder because of its professionalism, manners, competence, speed, and reasonable pricing. Well Done

Jack Hyland
CV
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CHRISTINE V.
Denver, CO
1990 Acura Integra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
verified customerVerified Customer
10
Brake light on
Every one at Elder Auto always very helpful and take the time to explain things to you.
ElderAuto from Elder Auto responded on 02/27/2023 02:00 PM

Thank you for your kind words, Christine! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. Thank you for taking the time to leave us a review!

NP
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NICK P.
Denver, CO
2011 Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customerVerified Customer
10
Best Auto Repair Shop in Denver
Fantastic crew. Do what needs to be done, honest and trustworthy.
ElderAuto from Elder Auto responded on 02/24/2023 11:20 AM

Thank you for your positive review, Nick! We are so glad to hear that you had a great experience with our crew. We strive to provide honest and trustworthy service and we are glad that we could do that for you. Thank you for choosing Elder Auto!

SG
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STEPHANIE G.
Denver, CO
2012 Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customerVerified Customer
10
I always feel secure !
I always feel secure knowing my car is being looked at and worked on by techs at Elder Auto. I have been to other auto places but I will never go anywhere else again. I was refered to them a few years ago and it was the best referral ever. My Ford Explorer has over 200k miles and drives nicely thanks to them. They listen, they care, they are reliable, and they are honest.
DW
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DAVID W.
Englewood, CO
2014 Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customerVerified Customer
10
Excellent as always
Timely and always professional. All stag very capable and a pleasure to work with!!
ElderAuto from Elder Auto responded on 02/27/2023 02:00 PM

Thank you so much for your kind words, David! We are so glad to hear that you had a great experience with us at Elder Auto. We strive to provide the best service possible and it's wonderful to hear that we achieved that for you. We look forward to seeing you again soon!

Verified Customer
2015 Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customerVerified Customer
10
Car maintenance
I have used Elder Auto for the first time based on the referral of a trusted friend.
The service of my car was completed efficiently. The personnel is professional, friendly as well as welcoming. My experience was great. I will trust them with my car repairs and maintenance going forward.
ElderAuto from Elder Auto responded on 02/24/2023 11:01 AM

Thank you for your kind words! We are so glad that you had a great experience with us and that you will be trusting us with your car repairs and maintenance going forward. We strive to provide the best service possible and we are glad that we could meet your expectations.

KC
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KAY C.
Denver, CO
2017 Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2023
verified customerVerified Customer
10
As always excellent
It is always a good experience!! The people at the reception desk are always friendly and knowledgeable. The mechanics are top notch.
ElderAuto from Elder Auto responded on 02/24/2023 11:00 AM

Thank you for your positive review of Elder Auto! We are so glad to hear that you have had a good experience with us. We strive to provide excellent customer service and top-notch mechanics, and we are glad that we have been able to meet your expectations. Thank you for your support!

Verified Customer
2016 Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2023
verified customerVerified Customer
8
Motor installation
The Elder Auto team had to Install a motor in my pickup, they got it done in a timely fashion, unfortunately the truck was over Heating due to a bad thermostat but they were quick to get that fixed and back on the road.
ElderAuto from Elder Auto responded on 02/24/2023 10:59 AM

Thank you for your review! We are glad to hear that our team was able to get your F-150 back on the road in a timely fashion. We apologize for the inconvenience caused by the bad thermostat and are glad that we were able to get it fixed quickly.

ElderAuto from Elder Auto responded on 02/24/2023 10:59 AM

THANK YOU FOR YOUR REVIEW

Verified Customer
Denver, CO
2013 INFINITI G37 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2023
verified customerVerified Customer
10
Good as always
Very reliable
ElderAuto from Elder Auto responded on 02/24/2023 10:58 AM

Thank you for your positive review! We are glad to hear that you had a reliable experience with Elder Auto. We strive to provide the best service possible and are glad that you were satisfied.

ElderAuto from Elder Auto responded on 02/24/2023 10:58 AM

THANK- YOU FOR YOUR 5 STAR REVIEW

MB
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MICHAEL B.
Denver, CO
2005 Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2023
verified customerVerified Customer
10
Elder is the Best!
We have three cars and always take them to Elder Auto. They’re the best in the area. Great customer service, honest assessments and reasonable pricing. Recently took my truck in for an oil change and while they were doing their standard inspection of the truck found a cracked strut. Could a been a serious problem out in the road but they found it and got it taken care of. No one I trust more with our cars.
ElderAuto from Elder Auto responded on 02/20/2023 10:23 AM

MICHAEL,
THANK YOU FOR YOUR BUSINESS AND 5 STAR REVIEW

CC
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CHRIS C.
Denver, CO
2013 Nissan JUKE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2023
verified customerVerified Customer
10
Excellent Service
Elder Auto has been my go to repair service for many years. This independently owned business has consistently performed excellent work, provided regular communication while vehicle is in their shop and has a friendly, helpful staff. Would recommend them to anyone.
ElderAuto from Elder Auto responded on 02/20/2023 10:23 AM

CHRIS,
THANKS FOR THE 5 STAR REVIEW

AB
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ALAN & WENDY B.
Englewood, CO
2002 Toyota Camry Solara
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2023
verified customerVerified Customer
10
The absolute best!
Elder Auto is the absolute best automotive repair service I have ever experienced. They go above and beyond to do what’s right and save me money. As a woman, I feel totally safe making repair decisions without consulting a man I know who might know better. They take good care of their customers.
ElderAuto from Elder Auto responded on 02/20/2023 10:22 AM

THANK YOU FOR YOUR 5 STAR REVIEW

RB
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ROBERT B.
Denver, CO
2014 Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2023
verified customerVerified Customer
10
Excellent Service Again
Elder Auto provides outstanding service time and time again.
ElderAuto from Elder Auto responded on 02/20/2023 10:19 AM

THANK-YOU FOR YOUR 5 STAR REVIEW

DS
DREW S.
Denver, CO
2016 Dodge 1500
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2023
verified customerVerified Customer
7
What’s the point of an appointment
The past few times we have made appointments to service our cars, we wait and wait until finally we call on the status of our vehicles. Sometimes the car hasn’t been started and others times it is almost finished but did not receive any communication on the concerns mentioned at check in. My latest appointment I wanted everything recommended for the 100k service and had questions about replacing the timing chain. Dropped off at 08:00 and saw it still parked where I left it at 12:30. I finally called at 14:00 to find out the status. I was told the oil change was done and had a note about the chain not needing replacement. The service advisor told me I may need to replace front brake pads and rotors in my next oil change or two but I have some life left. He also said they recommend a brake fluid flush. I questioned the need for rotors since Elder had put new ones on at 60K. The advisor said he didn’t have measurements and maybe they could just be turned. He agreed with me that they should still have life since they were only used for 35k miles. My point is that differential fluids, brake fluid, radiator fluid etc. are all recommended to be replaced at 100k. Same with spark plugs and a few other things I found on an online search. The advisor said everything looked good but there was no break down on paper or in conversation. If I hadn’t called, I would have never had my break fluid flushed or my rotors turned and pads replaced, or if they were going to mention it, I would have to leave it for another day or be rescheduled. I just don’t feel like my concern to keep up with recommended service was addressed. Not to say they didn’t check everything but are they trying to save me money on unnecessary service or do they just not have time right now and I can bring it back later. I have no issues with any mechanical service preformed in the past, just the customer service.
Displaying Review 1 - 15 of 522 in total
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