TIming chain went, a shope close to home diagnosed the problem. They were honest enough and said they really didn't feel comfortable doing it. After my wife called around, she spoke with Lucas and he said they could do it and would like to take the job. We used the "loaner" van while our Mazda 5 was being looked at.
They agreed it was the timing chain and that diagnosis was a 327.00 something they already knew. They called me back and said they did't have compression out of cylinder 3 and it most likey was a bent cylinder though it was a no contact engine. Now the timing chain and work was 1800 and now cylinder repair was going to be roughly the same! I went ahead with it and when it was all set to pick up, it was making a ticking noise, I was told it was the lifter and it would adjust after a bit. I left the station and noticed it was leaking oil pretty bad. I looked under the hood and the tube that enclosed the dip stick for the oil, was "dangling" because a bolt was forgotten and placed back and the hoses were not snapped back into their correct areas and were dangerously close to the fan!
I made a phone call and Lucas said to bring it in and they would look at it.
They placed the bolt in and I was sent on my way, they said that should fix it. I got a few miles down the road and pulled over to check the situation...it was still leakin...bad! I was asked to bring it back. Now I am almost an hour away and I do work for a living so now I p@!%!d because I'm feeling these guys don't quality check their work and they don't care. They told me I could drive the car to Maryland with my 3 kids and pregnant wife. Glad I didn't do that.
I brought the car back again and they said it was a bad seal they received from the dealer, they replaced it. It was still leaking, like a slow blister! I looked again under the car myself and noticed the weather shield was not put back on under the front right side...now I'm beyond p@!%!d and have had it up to my eyes with all the stories and poor loaner cars. I was loaned a blazer that wouldn't start one morning besides the fact it was all over the road and then the van I first had been loaned steamed up with smoke while my wife was driving my kids to school in it.
Anyway, I went back and of course I forgot to mention my check engine light kept coming on and Charlie Entwistle said it may be a thermostat hose, I knew he was full of it and was trying to cover for his mechanics poor work or I was just getting taken for a ride. I said I would think about it, I left knowing I would not let them do another thing to the car. He said he would order a front right protector that his mechanic, Chuck, tossed out because it was covered in oil.
I went home, filed a complaint to the Better Business Bureau and then, 2 weeks later Charlie Entwistle calls me and wants me to come in so he can put the right front weather protector on. Are you kidding me, next step is in the mail. Take pictures, video, in this day and age it's a no brainer. Little over $4000.00 later you would think it should purr. Protect yourself, don't get taken for a ride!
Be careful, repairing a flat is much different than changing a water pump then all of a sudden a gasket from some unknow origin?
I can't blame Entwistles, I blame myself partly, I feel Charlies heart is in the right place but he needs a master foreman mechanic that knows his job. If you can't do a job, don't keep charging someone for your mistakes, you should help the customer and admit you screwed up...they will not and Lucas will not return your calls when things are bad...gaurenteed..
Second opinion, be smart, take picture, document so when it comes time to litigate and they try to say " we didn't do it, the other place did it", you now have them for pergury and they may be very surprised. Better Business Bureau
Thank you very much Katherine for your review, your support is much appreciated.
Dear Ms. McGurl.
I am sorry you were not happy with the free interior detailing which we donated and you won at a local fund raiser. I personally worked on the interior of your vehicle and I spent 3 hours cleaning lolli[pop goop out of cup holders and all kinds of food from carpets and seat rails. I also spent several hours helping another empolyee buff the exterior and shine the tires and rims. I won't waste my time donating mine and another employees labor in the future, lesson learned! Deb Entwistle