Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

100 Reviews

97% Would Recommend
Latest Review 2 months ago

Reviews


LM
Lauren M.
Grand Rapids, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2018
Dishonest
Poor work. Overpriced. Dishonest.

L4
Lora 4.
Grand Rapids, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2018
Dishonest. Price gougers.
Do not go here! They are dishonest and over charge.

TS
Travis S.
Boyne Falls, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/26/2017
Poor service
Had wheel bearing done a year ago. They forgot big washer and wheel bearing is shot again. Had rear end and t case done and t case was missing 2 bolts. They fried my alternator when they changed my water pump by not disconnecting the battery. They also told me they changed u joint on drive shaft and after replacing transmission and t case realized u joints that were supposed to have been changed weren't. And to top it off was dishonest about the bill and invoice change from first to last by 100 dollars in his favor. This is in a year span. Shame on me for going there

CG
Cecil G.
Boyne Falls, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2014 Category: Service
Spoke with Cecil's wife. She said her husband gets a lot of things fixed by this business.
This review was collected via phone interview by Customer Research Inc.

AM
Andrew M.
Swanton, OH
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2014 Category: Service
Andrew said they pointed out the problem right away and they ordered the parts right away. His vehicle was delivered on time.
This review was collected via phone interview by Customer Research Inc.

BM
Brent M.
Boyne City, MI
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2014 Category: Service
Brent said they get the problem fixed promptly.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Warren, MI
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2014 Category: Service
Jeff said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
Boyne Falls, MI
Buick Rainier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2014 Category: Service
Bob said this business is terrific and he was thrilled with the service work performed.
This review was collected via phone interview by Customer Research Inc.

VC
Vital C.
Boyne Falls, MI
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Service
Spoke with Vital's wife. She said they did a great job. They were also very quick and efficient.
This review was collected via phone interview by Customer Research Inc.

SR
Sandy R.
Boyne City, MI
Pontiac Torrent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2014 Category: Service
Spoke with Christine. She said she has been dealing with this business for years. They always do a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Boyne Falls, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Service
Don said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RT
Ray T.
Boyne City, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2014 Category: Service
Spoke with Anne. She said she couldn't have been more pleased. The repair was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JE
Jim E.
Boyne City, MI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2014 Category: Service
Jim said the business did a fantastic job.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Alanson, MI
GMC Sierra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2014 Category: Service
Steve said the bill shows a $3.00 fee for waste. There were no details of what was included in the fee.
This review was collected via phone interview by Customer Research Inc.

DW
Darlene W.
Boyne City, MI
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2014 Category: Service
Darlene said she really appreciates how they test drove her vehicle, found the problem and fixed it. Then they test drove it again to make sure it was working and they found another problem which they fixed. Most similar facilities do not do that.
This review was collected via phone interview by Customer Research Inc.

LU
Lonnie U.
Battle Creek, MI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014 Category: Service
Lonnie said the business did an absolutely excellent job on his vehicle. They were on a vacation and needed a repair done on his vehicle in a hurry. The business dropped everything and finished their service in under an hour. He would recommend this business to anybody and does so frequently.
This review was collected via phone interview by Customer Research Inc.

AD
Andrea D.
Holland, MI
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2014 Category: Service
Andrea said the business was very accommodating, supportive, understanding and kind. She was on vacation just five miles away from home. The transmission blew and no one she called could help her. When she called the business, they took her vehicle in right away. They came and picked up the vehicle in the middle of the winter and got it repaired in half the time promised.
This review was collected via phone interview by Customer Research Inc.

JB
Josh B.
Boyne City, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2014 Category: Service
Josh said they always have excellent pricing. They have great customer service, and their services are always good and fast.
This review was collected via phone interview by Customer Research Inc.

LV
Leon V.
Boyne City, MI
Pontiac Montana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2014 Category: Service
Leon said the service was very good.
This review was collected via phone interview by Customer Research Inc.

AC
Alex C.
Bloomington, IN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2014 Category: Service
Alex said they were very pleasant.
This review was collected via phone interview by Customer Research Inc.

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