European Collision Center

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,540 Reviews)

98% Would Recommend
Latest Review about 2 years ago

Reviews


RL
Ronald L.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018 Category: Collision
Ronald said he couldn't be happier. Everything was done with high quality material and workmanship. He expected the best and now his vehicle is perfect. He did have to wait an additional 4 - 5 days for his vehicle. His power steering unit was cracked. He had to wait for parts to be flown in from Germany.

EY
Ellen Y.
California
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2018 Category: Collision
Ellen said the work at this business was good. The staff did not detail her vehicle as well as they should have. Her vehicle was delayed 1 day and she was not given a reason for the delay. She was not kept informed doing the repair process. She had to call them for updates. She was not satisfied with the thoroughness of the person that prepared her estimate. It ended up being twice as much as first thought. She was not satisfied with the business's communication for the above reasons. She would recommend this business for service only if the staff could be more on top of things. She said if she pays top dollar, she should get top service.

KL
Konstantin L.
California
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2018 Category: Collision
Konstantin said this business had customer service that was pretty good, but he had to pick up his vehicle further away from the drop point.

JP
James P.
California
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018 Category: Collision
James said the work took 3 months to complete and the job was never promised. There were a lot of little things wrong and his wife kept calling the facility to get updates and to see if the process could be sped up.

JL
Jeanine L.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018 Category: Collision
Jeanine said this business did a beautiful job, and everything is fine.

JJ
Justus J.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018 Category: Collision
Justus said this business was quick and efficient. They repaired his vehicle to his standards. Their customer service was excellent. His vehicle was delayed 6 weeks due to the insurance. He wanted to thank them for their expert ability to repair his vehicle.

JR
Jeff R.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2018 Category: Collision
Jeff said the business did a good job. His vehicle was not ready when promised due to a parts delay but he did not elaborate as to how late the vehicle was.

JA
Julie A.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018 Category: Collision
Julie said the staff provided great customer service and they chased down the other party's insurance for her.

TL
Travis L.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018 Category: Collision
Travis said this facility provided a good repair experience.

SL
Simon L.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018 Category: Collision
Simon said the experience was good because the staff keep their time, keep their promise, and do quality work. He suggested that they keep up the good work.

JV
Johanna V.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018 Category: Collision
Johanna said the business was super nice and responsive. They did a good job.

MW
Melvin W.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018 Category: Collision
Melvin said everything was just the way he would want it to be.

KC
Kristin C.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018 Category: Collision
Kristin said her overall experience was great. The repair work was perfect. They made the process really easy. They were nice and competent.

TP
Teresa P.
California
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2018 Category: Collision
Teresa said there were some little discrepancies in the paint job, so she left the vehicle at the business 1 extra day. When she picked it up, it was still not quite right. The vehicle was 2 days late, due to a parts delay, but the business kept her updated.

KC
Kai C.
California
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2018 Category: Collision
Kai said he has had no problems with the business's service.

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