Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

361 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


MR
MIKE R.
Monument, CO
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Tom is the best!!!
Tom has always been immediately available to take my car. So comforting to know that when I need car mx, Tom is both available and excellent is solving my need. Great work, Tom!!

LG
LOU G.
Monument, CO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Quick turnaround
Two days before heading out of town my throw-out bearing went bad. Thom verified the problem was the throw-out bearing and fixed my car the next day. Additionally, he fixed the fly wheel, which was also damaged. I appreciate Thom's ability and desire to fix my car with such short notice.

JH
JANE H.
Palmer Lake, CO
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Honest caring facility Very reasonable prices
I had an immediate concern and drove to Facinelli. Thom took time out of an already busy day to take a look.
The car could not be driven safely. Again Thom took time to fix the problem and notified me when the car was ready the same day.
I continue to be very impressed and pleased with the service and care by Thom and the entire facility.
Thank you

KT
KRIS T.
Monument, CO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Best mechanic shop ever
Thom has taken care of all of my vehicles for the last 15+ years. Wouldn’t go any where else.

JF
John F.
Palmer Lake, CO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
John said the owner of this business, Tom, has always given him good service.
This review was collected via phone interview by Customer Research Inc.

FD
Forrest D.
Colorado
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Forest said they do a great job and he is pleased.
This review was collected via phone interview by Customer Research Inc.

KH
KEN H.
Colorado Springs, CO
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Timeliness, friendliness.
They always get my car in, in a timely manner. Friendly people and great service.

JL
JERRY L.
Larkspur, CO
Subaru Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Always efficient and on time.
Reasonable and trustworthy.

RD
ROBERT D.
Colorado Springs, CO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
The BEST place for Subaru service!
While getting an oil change at a local tire shop, I was advised that I needed new CV boots at a cost of nearly $500. I always go to Facinelli for repairs, and Thom found that only the clamps needing replacing, at a savings of over $400. Count me as another loyal customer.

GR
GIGI R.
Subaru Baja
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
They are the best
Thom and his pit crew are simply the best.

Verified Customer
Palmer Lake, CO
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Thom always provides excellent service
Thom got us in when we had an emergency and were without a car. He provided great service and found the problem. We were driving again by end of the day.

ET
EZRA T.
Monument, CO
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Accomadating & Efficient
Friendly and eager to please the customer.

Verified Customer
Monument, CO
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
a-ok
*****

BL
BARB L.
Colorado Springs, CO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Great service, great price, great people!
We have been satisfied customers for 18 years. Love Thom, love his people, love his prices, love his service.

KC
KEN C.
Monument, CO
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
01-18-2019 Service on 2008 Forester
Service was excellent and timely - tip about tires was much appreciated. Good nudge to get a new set.

Verified Customer
Monument, CO
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
a-ok
knowledgeable, convenient, thorough

TK
Tim K.
Colorado
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Tim said he had a satisfactory experience.
This review was collected via phone interview by Customer Research Inc.

CV
Christy V.
Larkspur, CO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Christy said she had great service.
This review was collected via phone interview by Customer Research Inc.

JA
Joe A.
Colorado
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Joe said the service at this business was excellent. The service was great. He appreciates them getting his vehicle in when they could.
This review was collected via phone interview by Customer Research Inc.

JM
Jansen M.
Colorado
Subaru
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jansen said they have quality service, he appreciates the family business aspect of it, and there is no better place to go to.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 361 in total