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Fairfax Collision Center - CARSTAR

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11 Reviews)
82
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Score Details

5 stars
89%
4 stars
2%
3 stars
2%
2 stars
5%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
82
Net Promoter Score ®

Business Details

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Contact
(703) 378-0222
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Business Hours

* No Time Zone provided
4211 Henninger Ct Chantilly, VA 20151-2932
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Fairfax Collision Center - CARSTAR's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11 Reviews)
Write a Review
Recent Reviews
SF
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Susan F.
SUBA Outback Touring w/Continuously Variable Transmissi
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2023
verified customerVerified Customer
3
In process
Well the communication was good and the visual inspection good. However, the car drives differently than when we drove it in for repair. I don't know if it was damaged or jolted when it was being repaired but our brand new car that drove fine when we dropped it off has a slight vibration you can now feel in your hands and body that would be fatiguing on long trips. We bought this car specifically for comfortable long drives. I would rather have a dented car than one that does not drive comfortably. I expect the worst as the car would not have been prepared for pick up if the repair shop didn't think it was ready. It looks fine but drives differently. I don't know if some piece was not put on well or a dampening piece left off or something happened when the body was repaired...this will be difficult to isolate and a major inconvenience to deal with....we hope it will and can be fixed. Otherwise a brand new car will no longer be usable for our intended travel, our old Subaru drives without a vibration but does not have the safety features we wanted. I must note, the car was fine as I drove it over 600 miles to bring it in for repair. We are returning the car today.
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