Fairfax Collision Center - CARSTAR

We appreciate your feedback and understand that communication hiccups can be incredibly frustrating. It seems like our texts might have been in a language not quite aligned with your expectations, and we sincerely apologize for any confusion that caused. Clear and concise communication is vital for us, and your experience is definitely not what we aim for. We're working to improve our processes and ensure that future communications hit the mark!

When the vehicle was brought back to the shop the interior damages were reviewed and photographed.  Upon comparing the pictures with original drop off pictures it was determined that the interior scuffs and scratches were pre-existing.  Photos were reviewed with Ms. Vitti and she left the shop.  Later Ms. Vitti was offered an interior clean up and replacement of the broken handle that was not photographed as a courtesy.  She declined the offer and stated she would get the work done somewhere when she returned to North Carolina.