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Fairfax Collision Center - CARSTAR

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11 Reviews)
82
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Score Details

5 stars
89%
4 stars
2%
3 stars
2%
2 stars
5%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
82
Net Promoter Score ®

Business Details

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Contact
(703) 378-0222
No Business Hours Provided

Business Hours

* No Time Zone provided
4211 Henninger Ct Chantilly, VA 20151-2932
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Fairfax Collision Center - CARSTAR's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11 Reviews)
Write a Review
Recent Reviews
AV
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Amanda-Lee V.
SUBA Outback Limited Automatic
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/27/2023
verified customerVerified Customer
0
Go anywhere else to have your vehicle repaired.
I would not recommend this shop to anyone. The actual repair work itself was done to the quality you would expect; however, when I received my outback back there was extensive damage to my interior from the backs of my front seats all the way to the hatch. My outback is a 2014 so, of course, you would expect there to be some scuffs and marks on the inside but when I started inspecting it I found scratches, divets, dents, grease marks, more scuff marks, damaged leather on my doors, and a broken hatch storage handle. I called the manage that same evening when I found the damage and took my vehicle back to the Collision Shop as soon as possible and addressed this directly with the manager, who was completely dismissive about my concerns. I only heard back from the operations manager when I finally completed my online survey requested by the insurance company and there was still no resolution to the damage of my vehicle even after speaking to him.
Mark H. from Fairfax Collision Center - CARSTAR responded on 11/07/2023 11:29 AM

When the vehicle was brought back to the shop the interior damages were reviewed and photographed.  Upon comparing the pictures with original drop off pictures it was determined that the interior scuffs and scratches were pre-existing.  Photos were reviewed with Ms. Vitti and she left the shop.  Later Ms. Vitti was offered an interior clean up and replacement of the broken handle that was not photographed as a courtesy.  She declined the offer and stated she would get the work done somewhere when she returned to North Carolina.

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