I still am experiencing the same issues I had with my car when I took it to family motors brake and lube. When I called back my calls were never answered. While my car was there I was the one reaching out for updates they only called me once during the 11 days my car was there and that was a return call. I’m not sure where things went wrong but it wasn’t a great experience for me.

The Team at F. from Family Motors Brake And Lube Llc responded on 12/22/2022 10:28 AM

Good Morning Ms. Wilson, im sorry to hear that. There's been changes at the shop i'll look into why your calls weren't answered. We did have your vehicle for 11 days took your car for adrive a few times a day to see if we could replicate your concern and where unable to. I had my front desk call you to get a little bit of more information on the issue. My front desk also gave you a call to let you know that you where low on your brakes and showed you in person. If your vehicle is having the same issue i'll be more than happy to go on a test drive with you. Once again I apologize and i'll be having someone contact you.Thank you.

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