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Fettys Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(318 Reviews)
33
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
33
Net Promoter Score ®

Business Details

Categories
Contact
(804) 262-9300

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
7401 Brook Rd Richmond, VA 23227
Fettys Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(318 Reviews)

Verified Customer
Glen Allen, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2024
verified customerVerified Customer
0
My Last Time
I have been using Fetty’s for over 15 years but unfortunately I am done. One of the things I liked about them is that they will install your parts. I left my suv along with a set of front hubs and axles to be installed. I was called to say it was done , paid , got my keys and car from lot. Looked in back to see that they only installed the hubs and not the axles. The receptionists claimed I only said to install hubs which is not true. The hubs and axles were new in box purchased as sets. Why take all apart and just do the hubs? Crazy. The owner is a great guy but key mechanics are no longer there. No longer a place I can trust:(
Stacy B. from Fettys Service Center responded on 04/11/2024 06:08 AM

We're truly sorry to hear about your recent experience at Fetty's. We understand how frustrating it can be when expectations aren't met, especially after being a loyal customer for over 15 years. We pride ourselves on providing thorough and accurate service, so it's disheartening to learn that your recent visit fell short of the high standards we set for ourselves. We hope that the steps we took with you to resolve this problem were appropriate and show our dedication to our customers.  

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