We're truly sorry to hear about your recent experience at Fetty's. We understand how frustrating it can be when expectations aren't met, especially after being a loyal customer for over 15 years. We pride ourselves on providing thorough and accurate service, so it's disheartening to learn that your recent visit fell short of the high standards we set for ourselves. We hope that the steps we took with you to resolve this problem were appropriate and show our dedication to our customers.