Thank you Mike for the quick response and for rectifying this situation so quickly. We are all human and the miscommunication has been fixed, I have to say that this dealership is definitely a grade A dealership. I will definitely be back. Thank you so much again!

Original Review

04/19/2022

Category: Service

Palisade Leaking Coolant

Went into the service department on Monday morning as my Palisade was leaking the whole reservoir of coolant overnight. Spoke to a gentleman at the front desk which was very rude. He stated he had 30 people in front of us and we would be lucky if he was able to look at it in the next month and a half. As I’m standing there, customers are coming in for oil changes and they are driving their cars back immediately. Warranty work should be prioritized over maintenance. I currently have no vehicle and when I asked about a loaner he chuckled and said not going to happen. This is the end of day two and my vehicle has not been unlocked since I left it. Next step for me after this review is the AG’s office and better business bureau unfortunately. This needs to be addressed with this dealership.

JOHN M L., Service Manager from Fiesta Hyundai responded on 04/21/2022 09:07 AM

We are sorry for the issues you incurred.
thank you for thanking the time to discuss them with me.
Hopefuly everthing was cleared up.
thank for understanding

JOHN M L., Service Manager from Fiesta Hyundai responded on 04/22/2022 03:01 PM

Thank you and have a great day

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