First Choice Auto & Truck Repair of Middletown

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

430 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
96% Would Recommend
Latest Review 3 months ago

Reviews


JP
Jen P.
Middletown, DE
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Jen said the business provided efficient service.
This review was collected via phone interview by Customer Research Inc.

SH
Saino H.
Townsend, DE
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Saino said it was okay, but it was a little more expensive then he expected. The price is a little bit higher, it used to be reasonable, but it seems like lately the rates are higher.
This review was collected via phone interview by Customer Research Inc.

RD
Richard D.
Hollidaysburg, PA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Richard said they did a good job.
This review was collected via phone interview by Customer Research Inc.

NK
Norbert K.
New York, NY
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Norbert said the staff was responsive, easy to deal with and fixed the vehicle.
This review was collected via phone interview by Customer Research Inc.

CP
Christine P.
Townsend, DE
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Christine said the business was able to take her vehicle at the last minute and they did a great job.
This review was collected via phone interview by Customer Research Inc.

DA
Dominic A.
Middletown, DE
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dominic said they did a good job.
This review was collected via phone interview by Customer Research Inc.

NT
Nathaniel t.
Middletown, DE
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Nathaniel said this business had good service but was a little pricey.
This review was collected via phone interview by Customer Research Inc.

ET
Elizabeth T.
Middletown, DE
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Elizabeth said the staff members in the office were very nice and easy to work with. She also appreciates them having appointments that were convenient for her.
This review was collected via phone interview by Customer Research Inc.

JD
Josephine D.
Bear, DE
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Josephine said Dave and the employees were very helpful. They provided very good service. They explained her service repair.
This review was collected via phone interview by Customer Research Inc.

DH
Dewayne H.
Philadelphia, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Dewayne said the business has always took care of him.
This review was collected via phone interview by Customer Research Inc.

MS
Melaney S.
Bear, DE
Chevrolet HHR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Melaney said they did a good job , but the price quoted went up, They said $40, but it went up to $80.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Galena, MD
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Laura said they are honest and dependable.
This review was collected via phone interview by Customer Research Inc.

RR
Randy R.
Philipsburg, PA
Dodge 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2018 Category: Service
Randy said the service cost him $400 only to end up with ruined calibers when his rotors were replaced. Whenever they pushed them in, they ruined them and he would like to be reimbursed for it. He didn't like the way the mechanic was talking to the guy in charge, screaming and yelling at the man. It was terrible. Randy had to take the vehicle to another facility to be repaired for additional cost.
This review was collected via phone interview by Customer Research Inc.
Kenny W. from First Choice Auto & Truck Repair of Middletown responded on 07/05/2018

Mr. RR, this is Dave with 1ST Choice Auto, so sorry to hear that you still had further problems with your front brakes. We did not see any issue with front calipers and we used the proper tool to collapse the pistons. Just collapsing pistons will not damage the calipers. Normally if the pistons were seized they would not collapse. We had to bang the inboard pad out of the bracket due to all the rust off the metal portion of the pad. That was all we found. The tech rechecked the front wheels after test driving and both wheels were free. I felt we took all measures to make sure what we were doing was correct with out selling something that was not needed. I'm sorry there was still an issue with the brakes. 


DC
Dan C.
Middletown, DE
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Dan said this business took great care of him. They were fast and provided him excellent service. He was impressed and they had him out in 30 minutes.
This review was collected via phone interview by Customer Research Inc.

RG
Ray G.
Middletown, DE
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fast Service
I had a last minute brake issue on my vehicle just before leaving on vacation. Dave was able to fit me in and got my issue resolved. Great team. Thanks again!!

JW
Jim W.
Middletown, DE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great customer service and excellent work
David really provides a great customer service experience. Work is done really well and efficiently. Trusted car service at its best.

AI
Allen I.
Middletown, DE
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Mary. She said the staff provided ease of service and quality work.
This review was collected via phone interview by Customer Research Inc.

SH
Saino H.
Townsend, DE
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Saino said the service was quick ,and there were no problems.
This review was collected via phone interview by Customer Research Inc.

CB
Cassie B.
Smyrna, DE
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Cassie said the staff were very thorough, honest and wanted to help her out.
This review was collected via phone interview by Customer Research Inc.

TA
Tiffany A.
Middletown, DE
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018
Below one star! Horrible ethics! SCAMMERS!
I paid $1500 after being told I needed a New A/C unit. It was fixed fast but only worked 3 months! After going back to tell them my new A/C unit isn't working, they told me I had to pay $98 for them to take a look at it again! Are you kidding me!? I don't think I needed a new A/C unit to begin with and was just told that, as it was the most expensive... There is obviously STILL a problem and probably the problem it was in the first place! Now we're out $1500 with no A/C but supposedly having a whole new unit. SCAMMERS!
Kenny W. from First Choice Auto & Truck Repair of Middletown responded on 07/03/2018

According to our history this customer has never been in our shop, we cannot find any records. We encourage you to call us to verify the records and to help you in any way we can.