Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3713 Reviews

ReScore Reviews™ (99)

ReScore
Overall Rating 4.707073/5Overall Rating 4.707073/5Overall Rating 4.707073/5Overall Rating 4.707073/5rating 4.707073
Original
Overall Rating 2.26531/5Overall Rating 2.26531/5rating 2.26531rating 2.26531rating 2.26531
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Gaithersburg, MD
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great Service
First, when I called to book an appointment, CRM-L.J., did an excellent job of making my appointment. She was pleasant, courteous, and knowledgeable.
Second, Donny Villatoro, was very friendly and welcoming. He recognized me as a regular customer and gave me 5 star treatment. He is attentive to his customers and answers all questions thoroughly.

DM
Donald M.
North Potomac, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Good service
Good service

SP
Surin P.
Potomac, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great service
As usual with Donny, today’s service was nothing less than amazing!
Thank you!!!

SH
Seymour H.
Washington, DC
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Genesis Service
Excellent care by Donny.

Verified Customer
Potomac, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2018 Category: Service
Good arrangement
Good explanation and schedule arrangement for the maintenance timeline at the front desk.

YC
Youn C.
Potomac, MD
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
ykc
Service done timely manner and explained well.

Verified Customer
Rockville, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Service
Very friendly and honest
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JC
Jimmy C.
Washington, DC
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great service
Friendly and knowledgeable staffs, clean and comfortable waiting lounge.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Washington, DC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
They are honest
Timely
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

TR
Tanya R.
Gaithersburg, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Awesome
This will be my regular dealership to visit.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Annapolis, MD
2008 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great service
Very thorough
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

EK
Eran K.
Silver Spring, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2018 Category: Service
Service was bare minimal and unprofessional
Not acceptable. No explanation. No effort to make me understand what is needed currently and in the future.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/07/2018

Good Morning, 
  

   I sent you an email already,But I wanted to follow up on here as well. 
I would like to work with you on your concerns 
and make this right. 

Please call me at your earliest convenience. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

PV
Peggy V.
Rockville, MD
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Awesome
Technicians very thorough and helpful.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Silver Spring, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Friendly service
Service was timely and courteous.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Mo's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

SH
Selvyn H.
Silver Spring, MD
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Happy Customer
As usual, the service at Fitzgerald is head and shoulders above any other dealership in the area.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs. 
Thank you for the wonderful comments. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Chevy Chase, MD
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Fitzgerald Hyundai service reps are the best
The service reps at Fitzgerald Hyundai are unfailingly polite and make a great effort to get a vehicle repaired or maintained with the least amount of stress and disruption to the customer.
Thank you for making customers feel that their vehicle is in competent care!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 
Thank you so much for the wonderful comments 
I will share them with the team. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

DT
Deloris T.
Bethesda, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
NA
I have always received excellent Customer Services.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JR
Julia R.
Washington, DC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
5,000 mile refresh
I went it and it was a very easy process. Kevin Mendoza was really lovely, and even called me when my car was ready knowing I was across the street waiting. I was told when I made the appointment it would take 1 1/2 - 2 hours and it was completed in 1 hour. Big shout out to Kevin for his assistance and steller client service
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 
I will share the wonderful comments with Kevin. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JR
Joshua R.
Silver Spring, MD
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Honest and convenient
These folks to great work—quickly and honestly.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Derwood, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Review
No complaints
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 12/08/2018

Good afternoon, 

   I want to thank you for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM