Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3901 Reviews

ReScore Reviews™ (107)

ReScore
Overall Rating 4.7009334/5Overall Rating 4.7009334/5Overall Rating 4.7009334/5Overall Rating 4.7009334/5rating 4.7009334
Original
Overall Rating 2.26168/5Overall Rating 2.26168/5rating 2.26168rating 2.26168rating 2.26168
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Gaithersburg, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
No issue
Quick and courteous service

Verified Customer
Germantown, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Car fix
Tire repair and wipers were fixed great
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

PM
Peggie M.
Silver Spring, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
The service tech Mr. Danny
The service tech went above and beyond to try to solve my problems.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
I am glad that Donny was able to get you taken care of.


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JM
Jeffrey M.
Washington, DC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Car check
Good service and took exactly as long as I was told. Very appreciative
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

RM
Rosheedia M.
Silver Spring, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Environment, the Energy from the Staff and Customer Service.
Mohammed Rahamatullah My Assistant Service Manager was

Swift with getting things done, Patient with me when I had question and concerns. Took care of me and my car as if we was family.

To have a total stranger treat you like family gives me comfort to rest assure, that when I leave Fitzgerald Auto Mall my car is fixed the right way and my family is extremely happy.

Thank you, to everyone I came into contact with, especially Mohammed Rahamatullah.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
I appreciate the wonderful comments and we are very happy that our family has welcomed you. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

AE
Anne E.
Chevy Chase, MD
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
The service
The service is great
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Silver Spring, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Review
They know the car very well.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Rockville, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service appointment
Excellent service as usual
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

MK
Maureen K.
Silver Spring, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Friendly and attentive
I found the service to be quick and truthful without a lot of add ons. Everyone was very polite and friendly and seemed quite knowledgeable.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
Thank you for the wonderful comments 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JA
Jennifer A.
Washington, DC
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Quick and easy
I had a great experience with the Fitzgerald Hyundai Service Center. It was easy to make an appointment (on-line). The assessment of my car was faster than expected and it was repaired within the same day. All of the people I talked with were knowledgable and helpful. I was pleasently surprised and most likely will return.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
We appreciate the wonderful comments. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

RH
Russell H.
Bethesda, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
My Sonata
I was advised that there were no recalls on the vehicle. Service went as planned.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

LB
Luz B.
Hyattsville, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
Best costumer ever!!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

PA
Peggy A.
Hyattsville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
I have always had excellent service from all the staff at Hyundai - sales as well as service. Staff is most courteous and respectful. I appreciate the service being given.
I most certainly will and I do sing the praises of Fitzgerald Hyundai.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
Thank you for the wonderful comments. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Rockville, MD
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Hyundai Service
Rockville Hyundai does excellent service work.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Potomac, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Friendly/efficent
It's convenient and appointments work with my schedule.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
We will work very hard on your next visit to earn a passing grade and provide the 5 star service that our guests deserve. 

Thank you very much, 




LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Verified Customer
Rockville, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/11/2019 Category: Service
Communication was poor
In the future I will take business elsewhere
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/15/2019

Good morning, 

   Mr. Wong we tried to leave a message on your phone. I would like to discuss the service 
Please contact me at your earliest convenience. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
301-703-0320
ABELL@FITZMALL.COM

Verified Customer
Bethesda, MD
2009 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent service
The Fitzgerald staff members are always very courteous and helpful. The new waiting room is comfortable. I was there a bit longer than anticipated so it was nice that there were some snacks and coffee. I have no complaints about the service.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
We are sorry for the delay and we appreciate the 
wonderful comments . 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

SA
Susan A.
Pompano Beach, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent service as always
Thank you, Fitzgerald Hyundai, for your outstanding service on my 2013 Veloster. Donny, as always, was a terrific service advisor and I appreciate your competency and efficiency.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
Donny and I appreciate the wonderful comments . 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

MB
Michelle B.
Burtonsville, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Quick with Rental Car pick up and return
I dropped my car off and got my free rental. It is very hassle free to pick up and drop off the free rental. Service is always amazing. They washed my car and tested my battery. It was dead! They replaced at no charge as it was still under warranty.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 
Thank you for the wonderful comments. 



Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

RH
Roderick H.
Silver Spring, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Service Visit
Service and reliability. Personable staff .
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 02/16/2019

Good morning, 


   I wanted to thank you for taking the time to complete the survey.We appreciate the feedback and it was our absolute pleasure to take care of your service needs. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM