ReScore Reviews™ (63)

ReScore
Overall Rating 4.6190468/5Overall Rating 4.6190468/5Overall Rating 4.6190468/5Overall Rating 4.6190468/5rating 4.6190468
Original
Overall Rating 2.20635/5Overall Rating 2.20635/5rating 2.20635rating 2.20635rating 2.20635
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"What make me go back "
Fitzgerald is very clean and friendly
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/17/2018 06:04 PM
Camilla D. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Very professional and friendly staff great waiting area, fast service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/17/2018 05:42 PM
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always tops"
I always find the agents warm, thoughtful and actually sensitive to the customer’s needs and concerns. I think that’s quite extraordinary.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:09 PM
Roderick H. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff are so personable and knowledgeable. You are helped immediately."
The absolute best car company in the tri-state area.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/17/2018 04:13 PM
Samuel K. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5"
Good customer service/asociates also
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 03:22 PM
Martin A. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Fitzgerald personnel are all about providing great service. My service writer Ismael really is excellent in providing top service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 03:57 PM
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service"
I took my Elantra in to address a recall. When dropping off the car, I mentioned a couple of other issues. The cost estimate was approx $150. When I picked up my car, the recall matter was handled and my other concerns were addressed. I pulled out my credit card and was informed - no charge! Thank you Ishmael Posada for taking good care of me!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 08:46 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.
Thank you for the wonderful comments I will share them with Ish. 


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Nice Staff and efficient!"
We didn't have to wait long to drop off our car for recall service. All the staff at the counter were very friendly and efficient. No hard sale pushing us to do maintenance/service work at all. We were told the car will be ready in 3 hours and we received the gentleman's call exactly after 3 hours to pick it up. Everyone works very hard to accommodate all customers, even on a busy Saturday. We were really please and appreciate their service. Thanks!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/15/2018 08:19 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.
We try and provide 5 star service I am sorry we have fallen short. we will work hard to earn that on your next visit. 



Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Belinda D. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
I always receive superb service at Fitzgerald.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:32 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Anita C. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"When You Have To Wait For Your Car"
Friendly staff, honest diagnostics for my car and comfortable & clean lounge with good snacks, reading material and tv.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:45 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.
Thank you very much for the wonderful comments. 


Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Federico H. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Great experience
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:34 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
James W. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, cost effective"
Full service took less than two hours, no surprises, responsive staff.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/15/2018 10:06 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience!"
Had a wonderful service experience with Fitzgerald.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:56 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/16/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Suman S. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Excellent staff and i am very happy with the service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 01:58 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/14/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and friendly service"
Great and friendly service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 11:05 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/14/2018

Good afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 02/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convienant, nice people"
Cost effective, friendly folks.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/11/2018 03:26 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/13/2018

Good morning, 

     I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Sheila T. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All envolved great customer service embassadors"
All envolved explained , advised and answered
all questioned. Great costumer service.
Always treated so very well.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/10/2018 06:33 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/13/2018

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.
Thank you for your wonderful comments. 


Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MM"
Everything is perfect all the time!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/07/2018 01:20 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 02/07/2018

Good afternoon, 

  I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Octacia S. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/30/2018 04:41 AM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 01/30/2018

Good afternoon, 

   I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs. 


Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always reliable"
The service here is always reliable: quick appointment, taken care of quickly, accurate estimation of how long the service will take, explanation of what was done and why.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/25/2018 05:04 PM
LESTER A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 01/25/2018

Good evening, 

   I thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Robbie's and our absolute pleasure to take care of your service needs. 
Thank you for the wonderful comments. 

Thank you very much, 


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
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