Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

3155 Reviews

ReScore Reviews™ (77)

ReScore
Overall Rating 4.6623383/5Overall Rating 4.6623383/5Overall Rating 4.6623383/5Overall Rating 4.6623383/5rating 4.6623383
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Anonymous avatar
Verified Customer
Washington, DC
2011 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Customer Service
Kevin and Kevan were awesome as was the guy at the car rental place.
Could not have asked for better service

LR
Lisa R.
Garrett Park, MD
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great job!
Found a problem with my tires/wheels that went undetected by others for months. Fixed it more quickly than anticipated and at a lower price. Kept me informed throughout. Great job.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/15/2018

Good afternoon, 

   I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback. 
I thank you very much for the wonderful comments. I know it was Kevin's and our absolute pleasure to take care of your service needs. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

NL
Neddie L.
Rockville, MD
2012 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
The Excellent and efficient service.
The Fitzgerald Hyundai is a top notch company. I am pleased by the excellent/ prompt service and the attention to details. I always recommend my friends and colleagues to this dealership.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/15/2018

Good Afternoon,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.
Thank you for the wonderful comments.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Rockville, MD
2007 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
good service but bit expensive.
the oil change price is increasing, more expensive compared to other shops.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning, 

    I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs. 
I am sorry you feel our prices for oil changes are high We do comparison shopping all the time to make sure we are competitive. I have found that we are still even after the raising of the price one of the lowest in our area. 
We will continue to be as competitive as we can. 

Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Washington, DC
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Good service and experience
I got very good, quick service as always.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs. 
I will share your wonderful comments with Donny and the team. 


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

ES
Edward S.
Silver Spring, MD
2011 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Fitzgerald Hyundai is fantastic
Every time I bring in my car for service, mostly routine maintenance, the service is terrific. The service advisors are polite, efficient, honest, and reliable. I'm given appropriate expectations and the followup calls are at or better than expectation.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.
Thank you for the wonderful comments. 


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

JF
John F.
Bethesda, MD
2013 Hyundai Veloster
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Friendly clean easy
My only thing I really question when I am told ‘...I should do this or have this done...’ etc. I keep wondering what does the warranty pay for? And what does the Fitzgerald benefits pay for and offer?
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs.I know that Donny is one of our best at explaining in full whats being done or needs to be done Please do not hesitate to contact him at your earliest convenience if you have any questions. 

Thank you veru much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Rockville, MD
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Good location and friendly staff
Staff were friendly and helpful. Location near the metro and stores meant I didn't have to sit and wait while my car was serviced.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Olney, MD
2007 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Fitzgeral Hyundai provides excellent service
Fitzgeral Hyundai service advisors, technicians and everyone who plays a part in providing excellent service to its customers and servicing/repairs to an customer' vehicle. They will keep you informed as to the repairs that are needed, how much it will take and work with you in terms of the cost. I have found them to be honest, open and caring and will do whatever they can to make sure you have a successful experience.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Rich's and our absolute pleasure to take care of your service needs.
I am glad that we were able to provide such great service 
Rich is our newest employee but he has embraced what we are trying to do work hard and make it very easy and honest for our guests. 


Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Capitol Heights, MD
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Customer service is great
Give great customer service
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/13/2018

Good morning,

I wanted to thank you for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.

Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

MM
Marion M.
Curtis Bay, MD
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Quick
Na
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Kevin's and our absolute pleasure to take care of your service needs.





Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

LP
Lucretia P.
Rockville, MD
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Maintenance
Efffecient system in place which provides excellent Customer Service, In and out! Car cleaned with VIP treatment!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Kevin's and our absolute pleasure to take care of your service needs.
I appreciate the wonderful comments and we will share them with the team. 




Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Rockville, MD
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Great
Service is fast
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Kevin's and our absolute pleasure to take care of your service needs.




Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

SG
Solomon G.
Potomac, MD
2012 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Good Service
Ease in getting appointments for service and good accomodaion to emergency situations.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Rich's and our absolute pleasure to take care of your service needs.
I appreciate the wonderful comments and we will share them with the team.




Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Rockville, MD
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
&
-
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Rich's and our absolute pleasure to take care of your service needs.




Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Laurel, MD
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
The vibe
Great customer service
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Donny's and our absolute pleasure to take care of your service needs.
I appreciate the wonderful comments and we will share them with the team.




Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

MT
Margaret T.
Washington, DC
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Friendly staff
Friendly staff...comfortable lounge...convenient location....service staff are helpful in explaining the needs of the auto etc.
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/11/2018

Good afternoon,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Kevin's and our absolute pleasure to take care of your service needs.
I appreciate the wonderful comments and we will share them with the team.




Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

CR
Camila R.
Rockville, MD
2015 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Great Service
The staff was really helpful. They were timely, affable, and straightforward. I appreciated them giving me a call and offering to change my wiper blade without charging for the installation. Overall great service!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/08/2018

Good morning,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Kevin's and our absolute pleasure to take care of your service needs.



Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

Anonymous avatar
Verified Customer
Chevy Chase, MD
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Great Customer Service
Great customer service!!
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/08/2018

Good morning,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Chris's and our absolute pleasure to take care of your service needs.



Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM

CW
Charlene W.
Chevy Chase, MD
2012 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Customer service
Friendly and efficient
LESTER A., SERVICE DIRECTOR from Fitzgerald Hyundai responded on 06/08/2018

Good morning,

I want to thank you for taking the time to complete the survey. We appreciate the feedback. It was Donny's and our absolute pleasure to take care of your service needs.



Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM