We have referred a friend who is also very satisfied. We will continue to refer friends and family to Fitzgerald's.
Great company! Great mechanics! Great people!
Thanks, Ed. Glad we could help. Looking forward to a long relationship.DAN LAROSE
Thanks, Harts. Always a pleasure. Betty, I have succulents for you. (Pat)DAN LAROSE
Thanks, David. Very much appreciated!DAN LAROSE
We appreciate your kind words.
We appreciate those kind words.
We appreciate you review.
Very sorry we didn't meet your expectations. I'm not sure how any shop could provide any service we do for 1/3 the price but in todays marketplace, I guess anything is possible. When I reviewed your invoice, I realized that it would be highly inlikely that anyone would have done this exact same service since you had recently bought the car that had been smog cannibalized. You got a detailed verbal report about the many things that were wrong with and missing from your car. You arrived to pick it up unannounced or all of the that would have been spelled out on your invoice (didn't want to make you wait while keying in all the information). We billed you for two hours in labor which included a smog inspection checkout and upwards of two additional hours of our smog techs time. We also counselled you on what to do next at the counter. You received a great value or the two hours worth of labor this cost you. Next time you compare services received, it should be apples to apples, not apples to pomegranets.
We would still be glad to help you sort this out...just keep in mind that this kind of work takes a lot of time including a lot of front office time that is not billed.
Always glad to help.
Glad we could help.
Very sorry we didn't meet your expectations. I think if you look further, you'll find alternators for even less than what you indicated here. As a AAA Approved Auto Repair sight, we have to meet certain standards set by AAA as well as our own standards. The only way we can do that is to use the best quality parts we can get. In your case we actually used our second line part on your vehicle. We have another, better yet line of electrical parts, the price of which would have been a little higher. That part may not have been readily available at the time of your repair. Both of these lines have earned our trust as the most reliable we can get. Also, in many cases, a remanufactured part, done by the rebuilders we use has improvements that make them better than new. These shops examine the failed cores they get in exchange for the ones they supply us and make changes to prevent those failures from happening again. Unlike a lot of rebuilds, many times, the only thing used is the housing. This also applies to our remanufactured transmissions, engines and other parts. These can not be compared to what you might get from the DIY suppliers like Auto Zone, etc. They know they must compete strictly on a price point. In most cases, they mask their quality with a lifetime warranty. A quality shop that gives a good warranty and has to pay a tech to replace a defect and appease a customer that has been stranded by a defective part will do whatever it takes to ensure repeat failures do not happen. We also employ three ASE Master Auto Techs here to ensure you get the quality of service you deserve. Many shops have no certified Masters. We hope you understand. We thank you for your past patronage and hope that when you need your next job done, you will consider the value described above over price.
Thanks for the kind words, Surf. Glad we could help.DAN LAROSE
Thanks, Jonathan. Much appreciated.DAN LAROSE
Thanks, Clara. Glad we could help and glad to have you with us.DAN LAROSE
Thanks for the kind words. Glad we could help.
Thanks for the great review, Mark. Glad we could help.DAN LAROSE
Thanks for the kind words, George. We look forward to serving you again.DAN LAROSE
Thanks for the kind words. We look forward to serving you in the future.DAN LAROSE
Thanks for the kind words, Sandra. We look forward to serving you in the future.DAN LAROSE
Thanks, Teri. Glad we could help.DAN LAROSE