Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

421 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
96% Would Recommend
89% Business Response
Latest Review 4 days ago

Reviews


TG
Trae G.
South Range, WI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Trae said the staff did a good job. They were efficient and decently priced.
This review was collected via phone interview by Customer Research Inc.

LA
Laurie A.
Duluth, MN
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Laurie said the employees did the job, her vehicle is working and she had no issues. She appreciated the great job they did.
This review was collected via phone interview by Customer Research Inc.

TD
Tammy D.
Duluth, MN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Thank you Josh
I went to pick up another vehicle from getting work done and my check engine light came one. Josh had a few minutes to look at my car. And after the dignostic reading he was able to determine the plugs needed to be changed. Because of the knowlwdge they all have they do not do unnecessary work.

Thank you again Josh for your awesome work and support.

Always a returning customer

EA
Edward A.
Superior, WI
Buick LaCrosse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Edward said the price was a little expensive. The facility quoted $600 for brakes and an oil change, and after completion, it ended up being $700.
This review was collected via phone interview by Customer Research Inc.

SG
Samuel G.
Duluth, MN
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Amazing Service!!!
Amazing Service, have been here multiple times. They will always be my mechanic while I live in the Twin Ports. Reasonably priced, efficient service. They go through everything with you and are extremely personable! Also their waiting room has free coffee and drinks, wifi, and a "gas station" cappuccino machine. (As a sugar addict, this was a nice touch!)
Steve M. from Five Star Automotive responded on 06/28/2018

Thanks for such a great review! We appreciate your business!


BA
Bryce A.
Superior, WI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Bryce said the staff was nice.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 06/28/2018

Thank you for the positive review!

Five Star Automotive

MC
Maddie C.
Duluth, MN
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Maddie said she was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/28/2018

Thank you for your business


LG
Laurie G.
Superior, WI
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Laurie said the service was done quickly and at a fair price.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/19/2018

Thank you! We appreciate your business!


WH
Wanda H.
Superior, WI
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Spoke with Wanda's daughter. She said the employees were knowledgeable, nice, and treated her well. She stated they made her feel comfortable and not overlooked for being a woman. She encouraged them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/19/2018

Thank you for the great review!


KF
Kevin F.
Superior, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kevin said this business was able fit him in right away, do the diagnosis, and take care of the problem. He can't ask for anything more.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/19/2018

We're glad we could help. Thanks for the review


MR
Matt R.
Iona, MN
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Matt said the mechanic did a good job and it was done quickly.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/19/2018

Thank you for the good review!


TD
Tammy D.
Duluth, MN
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Battery check
I have been going to five star automotive for a few years now and there is no other place that I would bring a vehicle. The staff is very friendly. I can send my daughter there and she receives the same friendly service that i do. She won’t and has not ever been taken advantage of.
I went this this time for a battery check. I had to replace my battery the night before and when that happened a bunch of warning lights came on. I called Five Star and they were able to fit me in that morning. They did a review of the system errors as well as took a piece off that didn’t belong. I was there for about an hour to an hour and a half and by the time I left I was given a detailed report of all the findings and system resets. Something that needs to be done with a battery change for my vehicle.
So in short I would recommend anyone who needs service to call the folks at Five Star Automotive, they do fantastic work and provide details of any issues before they begin fixing anything. You won’t be taken for a ride. What you will get is great service.
Steve M. from Five Star Automotive responded on 06/05/2018

Thanks for the awesome review, Tammy! We appreciate your business and we're glad that you are happy with our service! 


JS
Jason S.
Minong, WI
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Jason said the business was very honest and very informative. They stand behind their work and they will redo a repair at no charge.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 06/19/2018

Thanks for the positive review!


DC
Dan C.
Poplar, WI
Honda Accord Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2018 Category: Service
Dan said he dropped off his vehicle at 10am and they did not work on it until 3:30pm. He had asked for them to have it ready by 3:30 pm.
This review was collected via phone interview by Customer Research Inc.
Steve M. from Five Star Automotive responded on 05/17/2018

Dan,
Unfortunately in the auto repair business our days don't always go as planned. We're sorry that it took a couple of hours longer than you were hoping for. Hopefully we can meet your expectations next time. We appreciate your business. 


DN
Dexter N.
Superior, WI
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Dexter said this business had pretty good people who did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/15/2018

Thanks for the positive review!

Five Star Automotive

JL
Jim L.
Superior, WI
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jim said the service is always good.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/15/2018

Thanks for the good review!

Five Star Automotive

AC
Austin C.
Superior, WI
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Austin said the service is good quality and the people are good.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/15/2018

Thanks for the review!

Five Star Automotive

KB
Kathy B.
Superior, WI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kathy said that she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/15/2018

Thank you, Kathy!

Five Star Automotive

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Nicholas W.
Foxboro, WI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Nicholas said the employees did the work correctly and did a good job.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/10/2018

Thanks for the positive review!

Five Star Automotive

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Tommy T.
Wisconsin
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Tommy said the employees did an okay job, but forgot to rotate the tires.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive responded on 05/10/2018

Tommy, I spoke with Josh and he said that we decided not to do the rotation because your lug bolts were breaking when removing them and the cost increase to replace all of them was significant. He believes that he conveyed this message to you, but I wanted to make sure that you understood our reasoning. It was not a case of forgetting. If you would like for us to replace the wheel studs and nuts, we'd be happy to accommodate you and we will do the rotation at no charge. Thank you for your business and for taking the time to complete a review. We appreciate it. 

Five Star Automotive