Five Star Automotive


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

370 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
96% Would Recommend
89% Business Response
Latest Review 3 days ago
Liz S. on 02/20/2018
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"*****"
*****
Vehicle: Nissan Altima
Service Date: 02/19/2018
Review Created: 02/20/2018 07:33 PM
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Steve M. at Five Star Automotive responded on 02/21/2018

Thank you for the review!

Jared O. on 02/18/2018
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"Best in Superior."
I've been bringing my car to 5 star for about two years now. You know your car is being fixed to the best of their abilities. The staff has always been helpful and informative, they won't pressure you into buying unneeded services. I would recommend to anyone, who doesn't know a lot about cars to a grease monkey, they will take care of you and your vehicle!
Vehicle: Buick Lucerne
Service Date: 02/16/2018
Review Created: 02/18/2018 04:24 PM
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Steve M. at Five Star Automotive responded on 02/19/2018

Thanks so much for the great review!

Shane S. on 02/18/2018
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"Outstanding Service"
Once again, Five Star Auto. did an outstanding job on our vehicle. They provided immediate service w/out an appointment, fixed several minor issues, & had us back on the road in no time. Also, the cost was very affordable. These attributes are why we continue to return to this business.
Vehicle: Volkswagen Passat Sedan
Service Date: 02/16/2018
Review Created: 02/18/2018 05:39 AM
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Steve M. at Five Star Automotive responded on 02/19/2018

Shane, thank you for such a great review! We appreciate your business!

Toni P. on 02/15/2018
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"Being so close to my house "
They are always so ready to help and call and let me know what they have found that need to be fixed before just doing it and explaining so that I can make the decision to fix or not
Vehicle: Dodge Stratus
Service Date: 02/12/2018
Review Created: 02/15/2018 08:22 PM
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Steve M. at Five Star Automotive responded on 02/19/2018

Thanks for the good review! We appreciate you as a customer and a neighbor! 

Mark V. on 02/14/2018
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Mark said the business gave good service in a timely manner, at a good price.
Vehicle: Ford Explorer
Category: Service
Service Date: 01/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/14/2018

Thanks for the positive feedback!

Ron E. on 02/12/2018
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Ron said everything that gets done at this business is quality and timely work.
Vehicle: Dodge Neon
Category: Service
Service Date: 02/09/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/14/2018

Thanks for the great review!

Sarah J. on 02/11/2018
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"Great service"
The guys here are wonderful. They worked around my crazy schedule and got my car fixed. Such a blessing to have a loaner while they fixed the problem. Prices very reasonable. Great service, quality parts.
Vehicle: Toyota RAV4
Service Date: 02/09/2018
Review Created: 02/11/2018 01:53 PM
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Steve M. at Five Star Automotive responded on 02/13/2018

Thanks for the great review Sarah! Glad to have you as a new customer! 

Joe B. on 02/09/2018
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Joe said they did what they had to do, in a timely manner.
Vehicle: Honda Civic
Category: Service
Service Date: 12/27/2017
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/13/2018

Thanks for the positive review!

David N. on 02/09/2018
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David said the business provided good service.
Vehicle: Suzuki Vitara
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/14/2018

Thanks for the good review!

Keith K. on 02/07/2018
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Keith said he would recommend this business for service.
Vehicle: Chrysler Town & Country SWB
Category: Service
Service Date: 01/08/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/08/2018

Thank you for the positive review!

Greg H. on 02/07/2018
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Greg said he appreciated the honesty, speed of repairs, and the costs at the facility. They were very up front with it all. He appreciated their friendliness and the timely work, as they were only without the vehicle for a couple of hours.
Vehicle: Buick Regal
Category: Service
Service Date: 01/19/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/08/2018

Thank you for taking the time to give us a positive review! We appreciate your business! 

Aaron P. on 02/03/2018
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"Always great service"
Friendly staff, always seem to strive to provide the customer with a good experience, combined with fair pricing, equals a great option when your car is in need of servicing. Will continue to do business with them. I give them five stars.
Vehicle: Chrysler 300
Service Date: 01/27/2018
Review Created: 02/03/2018 09:18 PM
Aaron P. on 02/03/2018
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"Always great service"
Friendly staff, always seem to strive to provide the customer with a good experience, combined with fair pricing, equals a great option when your car is in need of servicing. Will continue to do business with them. I give them five stars.
Vehicle: Subaru Outback
Service Date: 02/02/2018
Review Created: 02/03/2018 09:16 PM
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Steve M. at Five Star Automotive responded on 02/05/2018

Thanks Aaron! We hope you are happy with your vehicle! 

Rob H. on 02/03/2018
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Rob said the business' mechanics do a great job.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/09/2018

Thanks, Rob! We appreciate your business!

Austin C. on 02/03/2018
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Austin said the staff always does a good job on his vehicles, and he has never left unhappy.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 02/02/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/09/2018

Thank you for the positive review!

Javier G. on 02/02/2018
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Javier said the staff were honest, timely, and the prices were fair.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/30/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/05/2018

Thank you! We appreciate your business!

Sam W. on 02/02/2018
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Sam said the business took care of him quickly and efficiently.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/26/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
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Steve M. at Five Star Automotive responded on 02/05/2018

Thank you for the positive review!

Superior U. on 02/01/2018
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"Prompt and efficient service"
They got me in and out in no time. Thanks for the fix; see you next time!
Vehicle: GMC Savana Cargo Van
Service Date: 01/30/2018
Review Created: 02/01/2018 07:24 AM
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Steve M. at Five Star Automotive responded on 02/01/2018

Thanks for the great review! We're happy to have U-Haul's business!

Roger M. on 01/28/2018
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"Great people to work with"
Got the service we requested plus they found out some of our steering tie rods needed to replacing. We were able to get all done in one visit. Someone did try and talk us out of getting tires though, even though we knew it was in our best interest to get new ones and save the used as spares. Appreciate their honesty.
Vehicle: Ford Taurus
Service Date: 01/24/2018
Review Created: 01/28/2018 06:24 PM
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Steve M. at Five Star Automotive responded on 01/29/2018

We appreciate your business! We hope the new tires are everything your wife was looking for!

Art R. on 01/26/2018
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"Great Service "
My truck runs better than ever. Appreciate the loaner car, even though it’s a bit rough. Quality of service is second to none. I will bring my vehicles to Fivestar Automotive only.
Vehicle: Ford Police Interceptor
Service Date: 01/24/2018
Review Created: 01/26/2018 03:10 AM
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