Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

408 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
96% Would Recommend
90% Business Response
Latest Review 9 days ago

Reviews


DC
Dan C.
Poplar, WI
Honda Accord Sdn
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2018 Category: Service
Dan said he dropped off his vehicle at 10am and they did not work on it until 3:30pm. He had asked for them to have it ready by 3:30 pm.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Dan,
Unfortunately in the auto repair business our days don't always go as planned. We're sorry that it took a couple of hours longer than you were hoping for. Hopefully we can meet your expectations next time. We appreciate your business. 


DN
Dexter N.
Superior, WI
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Dexter said this business had pretty good people who did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thanks for the positive review!

Five Star Automotive

JL
Jim L.
Superior, WI
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jim said the service is always good.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thanks for the good review!

Five Star Automotive

AC
Austin C.
Superior, WI
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Austin said the service is good quality and the people are good.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thanks for the review!

Five Star Automotive

KB
Kathy B.
Superior, WI
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kathy said that she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thank you, Kathy!

Five Star Automotive

NW
Nicholas W.
Foxboro, WI
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Nicholas said the employees did the work correctly and did a good job.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thanks for the positive review!

Five Star Automotive

TT
Tommy T.
Wisconsin
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Tommy said the employees did an okay job, but forgot to rotate the tires.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Tommy, I spoke with Josh and he said that we decided not to do the rotation because your lug bolts were breaking when removing them and the cost increase to replace all of them was significant. He believes that he conveyed this message to you, but I wanted to make sure that you understood our reasoning. It was not a case of forgetting. If you would like for us to replace the wheel studs and nuts, we'd be happy to accommodate you and we will do the rotation at no charge. Thank you for your business and for taking the time to complete a review. We appreciate it. 

Five Star Automotive

LT
Lori T.
Superior, WI
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Lori said they are always helpful and informative.
This review was collected via phone interview by Customer Research Inc.
Josh D. from Five Star Automotive

Thank you for the great review!

Five Star Automotive

SS
Shane S.
Lake Nebagamon, WI
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Excellent mechanics, affordable, & great personnel!
The managers are great people who get you in asap, their mechanics are experienced & successfully complete their job, & their overall price is reasonable. I trust 5*Auto w all our vehicles.
Josh D. from Five Star Automotive

Thanks for the great review! We appreciate your business. 

Five Star Automotive

BB
Banchee B.
Superior, WI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Highly recommended
Very friendly and knowledgeable techs also fast and fair on their price I would recommend them to anyone.
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Steve M. from Five Star Automotive

Thanks for the great review! We appreciate your business!


JB
Jodi B.
Superior, WI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
1997 F150 Starter Installation
I had my trucked towed to the shop by the shop, and they had my new starter installed the same day. Five Star is always accommodating when needs arise. in 2017, I had my truck in the shop approximately five times due to massive vehicle repair needs. Five Star was very supportive during this difficult period of my life. Fast and efficient service and a benefit to the community.
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Steve M. from Five Star Automotive

Thanks for the great review, Jodi! Glad we can help!


CJ
Carolyn J.
Poplar, WI
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Carolyn said her daughter's vehicle is working just fine. This business was able to squeeze her in at the last minute and took care of her.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thanks for the positive review!


JW
Jon W.
Superior, WI
Subaru Legacy Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jon said the employees found the problem and fixed it promptly. He is happy with the service.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thanks for taking the time to give a review! We appreciate your business!


JK
Jen K.
Iron River, WI
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jen said the staff was really friendly. She was in and out in a timely manner, and she will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thanks for the great review!


JT
Joseph T.
Superior, WI
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Joseph said nothing stood out during his service visit.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thank you for your business!


EN
Elizabeth N.
Superior, WI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Elizabeth said the staff was honest and fast. The overall service was very good.
This review was collected via phone interview by Customer Research Inc.
Fe7004d2137f28f14017454dfdcb8e03?s=28
Steve M. from Five Star Automotive

Thank you for the great review!


RH
Rob H.
Superior, WI
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Rob said the business always has good service.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thanks, Rob! We appreciate your business!


CO
Craig O.
Superior, WI
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Craig said that the business was fair and did the job promptly.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thanks for the positive review!


CN
Clyde N.
Superior, WI
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Wait time in usually accurately stated. Staff is customer friendly and informative.
As above.
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Steve M. from Five Star Automotive

Thanks for the positive feedback!


MW
Mathew W.
Lake Nebagamon, WI
Volkswagen Passat Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Mathew said the employees were able to get his vehicle in quickly.
This review was collected via phone interview by Customer Research Inc.
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Steve M. from Five Star Automotive

Thank you for the review!