Reviews
Verified Customer
Proctor, MN
Chevrolet Impala
Verified Customer
People I can trust
I like the fact that I can bring my vehicle in to honest people that know what they're doing.
Recommended
JG
John G.
Duluth, MN
Chevrolet Silverado 1500
Verified Customer
got us in fast alot of work done fast shuttle service listened and were friendly.
answer in the title
Recommended
EB
Ellen B.
Duluth, MN
Honda Civic Si
Verified Customer
Through and helpful
I bought my car in to get my exhaust and brakes checked. They had a loaner for me and did a great job checking everything. It was only my brakes causing some issues and they fix it up and in a jiffy got me safely going again
Recommended
Steve M. from Five Star Automotive responded on 04/15/2019
Thanks for the positive review!
CD
Crystal D.
Superior, WI
Chevrolet Impala
Verified Customer
Best guys ever!
I was extremely impressed. Best automotive customer service I've ever had. I haven't been able to find mechanics that don't treat me less than since Chad's shop closed in west duluth! They explained everything to me in detail, explained why my service was kind of expensive so i could feel comfortable paying. They were so fast and the waiting room is comfy and welcoming. I will always be back as long as you're open.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you for such a great review! We're happy to have your business.
CP
Chuck P.
Ford F-150
Verified Customer
Only shop allowed to work on my truck.
This was very hard to allow someone to work on my truck. The service manager (Steve) was very patient with me, the mechanic (brad) understood what I wanted and did exactly that. The owner Jason come and introduced himself to me with a welcoming handshake. There is know wonder the shop is called 5 star automotive.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thanks for the positive review, Chuck!
BS
Bill S.
Maple, WI
Chevrolet Silverado 1500
Verified Customer
5 star automotive is 5 star!
Fast service, quality work, I was impressed with their ability to get my truck in right away despite the fact that they were busy.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you for your great review!
DF
Doug F.
Superior, WI
Ford Police Interceptor
Verified Customer
Excellent service
Came in for an oil change, in and out in 45 minutes.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you for your business, Doug!
SJ
Sadie J.
Superior, WI
Ford Expedition
Verified Customer
I have always had good customer care
I have always have a great experience coming to Five Start Automotive, and I continue to be a returning customer. Their location is really great for me, also.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you for your loyalty, Sadie!
DD
Diane D.
Superior, WI
Ford Escape
Verified Customer
Competitively Priced Auto Repairs
Five Star Automotive is our go to auto repair shop. Prices are competitive and their service is excellent. There team is very professional and courteous. You can't go wrong choosing them as your service provider.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thanks for the great review!
Verified Customer
Superior, WI
Ford F-150
Verified Customer
Great service and great place
Thank you for being one of the hometown auto shop and caring about the people. With shops closing around the area will be doing business again. Thank you.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
We appreciate your business!
Verified Customer
Superior, WI
Dodge Caliber
Verified Customer
Explanation of what is happening with my vehicle
My high mileage vehicle has things happening that I am suspicious of, but not sure about. The mechanics at five star are thorough and point out what they would consider more important to take care of first.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Happy to be of assistance!
AS
Amy S.
Superior, WI
Jeep Grand Cherokee
Verified Customer
Great service
I was having a transmission problem and they fixed it with a reasonable price. Also it was fixed timely too.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you for the positive review!
SU
Superior U.
Superior, WI
GMC Savana Passenger
Verified Customer
Always prompt and professional
Steve, Craig and crew always take care of business, and they do it well. I'll keep coming back again and again.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thanks for the great review, James!
CW
Connie W.
Superior, WI
I appreciate after my 1st review , that Steve called and explained the reasoning better to me.
Was sold a new tire for my safety. Could not be repaired. I thank service director for calling and explaining.
Recommended
LP
Liz P.
Duluth, MN
Subaru Forester
Verified Customer
Auto repair
They did a great job and I received wonderful service. So nice to go to a place where I don’t have to worry about prices or what is being done to my car. Even received a loner car so I could get to work.
Recommended
Steve M. from Five Star Automotive responded on 04/12/2019
Thank you,Liz! We appreciate your business!
CW
Connie W.
Superior, WI
Kia Rio
Verified Customer
I believe I was sold a tire unnecessarily .
I believe my tire could have been repaired.
Steve M. from Five Star Automotive responded on 04/01/2019
Connie,
I apologize for any confusion with your car. Hopefully after our phone conversation this morning it's clear why your damaged tire was not safe for you to use, even had the hole been plugged. The sidewall damage from running on the tire while flat was too extensive. I appreciate you taking the time to hear our side of the situation. We look forward to helping you with your vehicle needs in the future.
Steve
MB
Melissa B.
South Range, WI
Ford Taurus
Verified Customer
Excellent Service !
They give you advice, information and prices without being pushy. They’re professional and honest and I was able to borrow a loaner vehicle today which was very much appreciated since they were short staffed and a little behind schedule I had errands to run was better than sitting in the waiting area while my car was serviced.
Recommended
Verified Customer
Superior, WI
Oldsmobile Bravada
Verified Customer
Excellent customer service
No drama. I came in with a huge screw in the sidewall of my tire. My other tires were to worn to just replace the one damaged. No upsell. Tried to find a used replacement that would work, but none in my size. Found the cheapest route to go to replace all 4 tires and then didn't upsell "additional" things that were wrong. Pretty honest, worked quick and helped me resolve crisis quickly and affordable.
Recommended
AP
Angela P.
Duluth, MN
Dodge Grand Caravan
Verified Customer
Repairs Needed!
They know their stuff, very friendly, easy to schedule a time to get in that works best for you, and will sit down to explain the problem and what needs doing to fix it. They also have loaner cars in case it runs into a time you have to be somewhere else. Great company great service. Thank you for your help.
Recommended
PC
Phil C.
Superior, WI
Kia Optima
Verified Customer
Honest and fair
I always bring our vehicles to Five Star because I can trust them to be honest in letting me know what repairs are necessary.
Recommended