Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

562 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 7 days ago

Reviews


SB
Steve B.
Roseville, MI
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Steve said the mechanic did a good job and he really appreciates him going over and beyond what he had to do.
This review was collected via phone interview by Customer Research Inc.

JC
JoAnne C.
Clinton Township, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Service
As always, service was great! The guys do everything possible to make the experience as easy as possible. Have brought several vehicles in for work and never have I had a poor experience.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/16/2018

Good Morning Jo Anne,

All of us here at Five Stars Auto would like to send you a huge thank you for your 5 star rating and for your comment.  We strive to make each and every customer leave our facility with a pisitive experience.  

Thank you again and we look forward to your visits in the future.

Have a great day,
Five Stars Auto Care Inc.
Management


TC
Tom C.
Macomb, MI
Mitsubishi Lancer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Tom said he is happy with the service and he does a lot of business with this facility.
This review was collected via phone interview by Customer Research Inc.

TB
TERRY B.
Warren, MI
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
In-N-Out
I brought my truck in for exhaust repairs and the crew at 5 STAR got me turned around in short order and at price-point that didn't break the bank.

Again, thankyou for your professionalism and ability to find a low cost solution that fit my budget.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good Afternoon Terry,

All of us here at Five Stars would like to thank you for the positive feedback on our survey and for rating us with 5 stars.  We stand up to our reputation and do whatever we can to please each and every customer.  We look forward to your visits in the furure.

Have a great evening
Five Stars Auto Care Inc
Management


TB
Tim B.
Clinton Township, MI
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Spoke with Stephanie. She said she got great service.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Stephanie,

All of us here at Five Stars would like to thank you for the comment on having great service at our repair facility.  We hope to see you again in the future.

Five Stars Auto Care Inc
Management.


MZ
Mark Z.
Michigan
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Mark said the business is above average.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good Afternoon Mark,

Five Stars Auto Care would like to send a big THANK YOU for the rating for us and for replying on the recommendation.  We greatly appreciate it.

Have a great evening
Five Stars Auto Care Inc.
Management


BL
Brett L.
Clinton Township, MI
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Brett said, Paul at the business is on top of his game. He is quick, and thorough. They have good prices and they make it easy.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Brett,

Thank you ofor the great works in regards to the service you received at our repair facility.  We greatly appreciate it and we look forward to giving you the same wonderful service in the future.

Have a great evening,
Five Stars Auto Care Inc
Management


WG
William G.
Mount Clemens, MI
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
William said the business is the best.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Good evening William,

All of us here at Five Stars would like to thank you kindly for the great response to our survey.  We appreciate our customers and try to do our best to make sure each and every one leaves satisfied.  

Thank you again and we look forward to your visits in the future.

Five Stars Auto Care Inc.
Management.


MW
Michael W.
Warren, MI
Chevrolet Monte Carlo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Michael said the service was quick. The only thing he didn't like was that every time they said they would call back, they never did and he had to call them. Everything was good and his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 05/09/2018

Michael,

First we would like to sincerely apologize for the miscommunication on the returning of your phone calls.  We appreciate you bringing that to our attention and we will get this addressed. 

Second, we kindly thank you for rating us with 5 stars and for completing our survey.  If there is ever anything else we may assist you on, please do not hesitate to contact us.

Have a great evening.
Five Stars Auto Care Inc.
Management


GM
George M.
Clinton Township, MI
Lincoln Mark VIII
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
George said the employees were respectful and worked well with him. He wanted to give special recognition to Paul.
This review was collected via phone interview by Customer Research Inc.

RH
ROGER H.
Macomb, MI
Volkswagen Routan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Service
I go to five star's auto care because they are honest. I had a oil change there on 4 /26 18 . I asked them to also check the brake's ,and they were real good. Previously I had the Brake's Checked somewhere else and they said I needed new Brake's right away. Honesty Will Bring customer's Back. Also the Guy's that Work there are Great.

GH
Gregory H.
Clinton Township, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Gregory said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Harrison Township, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Great shop!
Mark the shop manager is effective at his knowledge of auto mechanics. He is an Asset to the company.

JP
JOHN P.
Harrison Township, MI
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Great team!
Mark is one heck off an awesome mechyand shop manager. He is an asset to your establishment! Better do whatever it takes to keep him onboard because he knows what he is doing for sure.

JL
JULIE L.
Roseville, MI
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Fantastic service
This was my third time coming here. I have loved the service each and every time. They don't make you feel uncomfortable at all. They try to get you in and out and have the best prices I have come across. Just move people and fantastic service!
Layth H., Manager from Five Stars Auto Care Inc responded on 04/20/2018

Good Morning Julie.

Five Stars would like to thank you for being a loyal customer and for the kind comment.  We strive to satsify each and every customer, every visit.

Thanks again and have a great day.

Five Stars Auto Care Inc.
Management


BT
Bert T.
Charter Township Of Clinton, MI
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Bret said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Clinton Township, MI
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2018 Category: Service
Mark said they did a pretty good job, but it took a long time.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 04/20/2018

Good Afternoon Mark, 

 We strive to get our customers in and out of our shop in a timely manner and we apologize for the time you waited for your vehicle on your last visit.

If there is anything we may assist you with in the future, please do not hesitate to ask.

Thank You
Five Stars Auto Care Inc


CA
Chris A.
Saint Clair Shores, MI
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Chris said he has been using them for years. It is always a nice job. He always enjoys their work.
This review was collected via phone interview by Customer Research Inc.

AJ
Aaron J.
Hamtramck, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Aaron said the business was excellent. The staff were really nice and assisted him in everyway he needed. They told him what he wanted to hear and what he didn't want to hear.
This review was collected via phone interview by Customer Research Inc.

CT
CLINT T.
Saint Clair Shores, MI
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
GREAT SERVICE!
Great people to work with---- very honest!
ct
Layth H., Manager from Five Stars Auto Care Inc responded on 04/11/2018

Good Afternoon Clinton,

Five Stars would like to send you a huge thanks for your loyalty and brinking your vehicles to us.  We appreciate and we look forward to doing business with your in the future.

Thank you again,
Five Stars Auto Care Inc.
Management