Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

586 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review 4 days ago

Reviews


WL
Wayne L.
Roseville, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Wayne said that he takes all of his vehicles to the facility, he has all types of vehicles that he brings for major repairs and regular maintenance and they always do really good work.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/20/2018

Good Morning Wayne,

Thank you for staying a loyal customer of ours.  We appreciate it and look forward to your visits in the future for all of your vehicle/s needs.

Again thank you and have a great day.
Five Stars Auto Care Inc.
Management Team


Verified Customer
Clinton Township, MI
GMC Acadia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/17/2018
Oil Change?
2.5 hours for an oil change ... Really!!!
Layth H., Manager from Five Stars Auto Care Inc responded on 07/18/2018

Good Afternoon Sab,

We would like to apologize that your wait time did not meet your expectations.  An oil change typically does not take that long but if our technicians are working on a major repair, there may be a wait.

We understand that your time is valuable and if there is anything we can do, please let us know.

Thank You 
Five Stars Auto Care Inc.
Management


BP
Bria P.
Detroit, MI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Bria said that the facility was quick to help and answered all of her questions.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/20/2018

Good Afternoon Bria,

Thank you for choosing our repair facility for your vehicle needs.  We appreciate your feedback and if there is anythis we can do for you in the future, please let us know.

Have a great day!
Five Stars Auto Care Inc.
Management


LP
Lisa P.
Grosse Pointe, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Lisa said the customer service was exceptional.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/20/2018

Good Afternoon Lisa,

Thank you for choosing our repair facility for your vehicle needs.  We appreciate your feedback and if there is anything we can do for you in the future, please let us know.

Have a great day!
Five Stars Auto Care Inc.
Management


Verified Customer
Clinton Township, MI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Fast and Efficient
Great service and a great price.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/20/2018

Good Afternoon Claudia,

Thank you for choosing our repair facility for your vehicle needs.  We appreciate your feedback and if there is anythis we can do for you in the future, please let us know.

Have a great day!
Five Stars Auto Care Inc.
Management


JD
James D.
Clinton Township, MI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
James said the staff at this business was very informative and professional. They were on time with the service.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/20/2018

Good Afternoon James,

Thank you for choosing our repair facility for your vehicle needs.  We appreciate your feedback and if there is anythis we can do for you in the future, please let us know.

Have a great day!
Five Stars Auto Care Inc.
Management


JD
James D.
Clinton Township, MI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
James said the staff at this business was very informative and professional. They were on time with the service.
This review was collected via phone interview by Customer Research Inc.

SS
Samantha S.
Clinton Township, MI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Samantha said the staff went above and beyond. They stayed late for her and were very patient when working with her insurance. Mark and Lace were great.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/10/2018

Good Morning Samantha,

All of us here at Five Stars Auto Care would like send you a THANK YOU for choosing our repair facility for your vehicle needs. We do our best to work with each and every customer weather it may be for financing options or for insurance claims, etc. If there is anything else we can assist you on for your vehicles, please give us a call.

Have a great Day.
Five Stars Auto Care Inc.
Management and STAFF


DM
Dan M.
Mount Clemens, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Resolved Issues
Thanks Becky for resolving my issues today for my 06 Buick Lucerne. Now I know what is wrong with my car, Thanks for taking care of business.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/06/2018

Dan,

Thank you for giving us the opportunity to resolve your issue.  Please come back and see us when you decide to get the window issue taken care of.

Have a great weekend.


BW
Brianna W.
Clinton Township, MI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Brianna said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/10/2018

Good Morning Brianna,

All of us here at Five Stars Auto Care would like to take the time to send you a THANK YOU for choosing our repair facility for your vehicle needs.  We also appreciate the positive feedback on the survey.  If there is anything else we can assist you on for your vehicles, please give us a call.

Five Stars Auto Care Inc.
Management


AF
Ayona F.
Clinton Township, MI
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Ayona said the service was the best.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/10/2018

Good Morning Ayona,

All of us here at Five Stars Auto Care would like to take the time to send you a THANK YOU for choosing our repair facility for your vehicle needs. We strive to make each and every customer leave with a smile.  If there is anything we can do for you on for your vehicles, please give us a call.

Have a great Day.
Five Stars Auto Care Inc.
Management and Staff


DM
DANIEL M.
Mount Clemens, MI
Buick Lucerne
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018
Shady Business Practice
These guys took me for a ride. I brought my 2006 buick lucerne into them to get my window fixed. They charged me to install a window regulator which I brought in. That was not the issue. I was charged for that, when they put it back together, the window was halfway down. They also charged me for a diagnostic fee, which was 89$. They diagnosed it as an electrical problem, it took them 3 hours to find that out. I brought it back 2 days later and now they are saying it could be more than the fixed fee it was explained to me for the electrical. They didn't do shit and I already paid them over 200$. No more, these guys blow. Do not go t these guys.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/05/2018

Good Morning Daniel,

We apologize that we did not meet your expectations.  According to the notes on your invoice, we did everything that you requested us to do.  If there is anything we can do to rectify this situatiion, please give us a call.

Regards,
Five Stars Auto Care Inc.
Management
586-790-3500


CT
CLINT T.
Saint Clair Shores, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
GREAT PEOPLE !
Great people to work with----- honest and caring.
ct
Layth H., Manager from Five Stars Auto Care Inc responded on 07/05/2018

Good Afternoon Clint,

It's always a pleasure to hear the great responses from you.  Thank you from all of us here at Five Stars for being such a great customer.

Have a great day.
Five Stars Auto Care Inc.
Management


JG
JEFF G.
Clinton Township, MI
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Good Fast Honest Service
I took my 2003 Chevy Avalanche in for service for the air conditioning system. I knew there was a problem because I have been filling it with do-it yourself freon in the past. I needed a lot of work on the system and I told them to go ahead and take care of it. 6 hundred something to fix and replace most parts. More than I wanted to spend but for cold air in a truck I plan on keeping in summer is priceless. So far so good. I still have very cold air cooling me off on these record high heat days!
Layth H., Manager from Five Stars Auto Care Inc responded on 07/05/2018

Good Afternoon Jeff,

We are pleased that we were able to help you out on your air conditioning issue with your vehicle.  If there is ever anything else we can assist you with, please do not hesitate to contact us.

Thank you and have a great day.
Five Stars Auto Care Inc.
Management


SB
Shanee B.
Mount Clemens, MI
Buick Rainier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Shanee said the staff was very respectful and helped her out a lot.
This review was collected via phone interview by Customer Research Inc.

JB
Jalen B.
Clinton Township, MI
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Jalen said he didn't like the wait time but otherwise it was fine.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/05/2018

Good Afternoon Jalen,

We would like to apologize regarding the wait time you had to endure.  When pulling in vehicles for repair, we try to visually inspect every vehicle so that our customers leave with a safe ride.  We appreciate your business and if there is anything we can do, please do not hesitate to give us a call.

Thank You
Five Stars Auto Care Inc.
Management


CU
Chris U.
Harrison Township, MI
Chevrolet Venture
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Chris said the staff were great, they provided quick service and made it easy for him.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 07/05/2018

Good Afternoon Chris,

We appreciate the positive feedback and your business as our customer.

We hope you have a great day and look forward to your visits in the future for all of your vehicle/s needs.

Five Stars Auto Care Inc.
Management


JC
Jeff C.
Mount Clemens, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jeff said this business is awesome. His vehicle is running well and the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

CB
Carl B.
Clinton Township, MI
Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Carl said the last couple of times he brought his vehicle in they were able to take care of his problem.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Carl,

THat was very kind of you for your words on our survey.  We hope you continue to visit Five Stars Auto Care for all of your vehicle/s needs.

Have a great Day,
Five Stars Auto Care Inc.
Management


TM
Travis M.
Roseville, MI
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Travis said the staff were very helpful when he was in a pinch. They did great work, and got him back on the road in a few days.
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager from Five Stars Auto Care Inc responded on 06/07/2018

Good Morning Travis,

All of us here at Five Stars would like to say thank you for the kind comment and for taking the survey.  We are dedicated to our customer and strive to make each and every visit a comfortable one.

We hope to see you again the the future for all of your vehicle/s needs.

Five Stars Auto Care Inc.
Management