Five Stars Auto Care Inc


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

460 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
92% Would Recommend
Latest Review 8 days ago
Rachel R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rachel said their customer service was on point. The staff explained the options she could chose from and the staff worked with her.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 11/15/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Morning Rachel,

Thank you for choosing Five Stars Auto Care.  We are happy to see that we were able to meet your needs.  Also thank you for the kind comment.

Have a great day from all of us here at Five Stars Auto Care Inc.

Michael L. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said this business is honest.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 11/11/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Michael,

All of us here at Five Stars Auto Care would like to thank you for choosing our facility and for the great comment.

Have a great Thanksgiving and we hope to see you in the near future for all of your vehicle/s needs.

Five Stars Auto Care Inc,.
Management

Steve B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said this business always provides good service. He has used them for a couple of years.
Vehicle: Dodge Charger
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Steve,

Thank you for choosing Five Stars for all of your vehicle needs.  Also a big thank you for your committed trust with us.  We appreciate it.

From all of us here at Five Stars Auto Care Inc., we wish you a Happy Thanksgiving

Frank D. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Frank said the staff took care of him last time he used this business, so he decided to go back.
Vehicle: Ford F-150
Category: Service
Service Date: 11/08/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Frank.

Thank you for your dedication and trusting us with your vehicle needs.  And thank you also for the kind comment.

All of us here at Five Stars would like to widh you a Happy Thanksgiving.

STEVE N. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great prices great service honest
Vehicle: Chrysler Sebring
Service Date: 11/10/2017
Review Created: 11/11/2017 07:02 AM
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Steve,

As always we appreciate your comments and your dedication to Five Stars.

Have a Great Thanksgiving.
Fie Stars Auto Care Inc.

JANE E. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and courteous service."
I was in for an oil change; was informed that I need brake work. Appreciate the advice.
Vehicle: Ford Fusion
Service Date: 11/06/2017
Review Created: 11/09/2017 04:18 PM
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Jane,

We appreciate you visiting our facility for your vehicle needs.  We are glad we were able to show you the work that your vehicle is in need of and for choosing us to take care of these repairs for you.

Have a great Thanksgiving
Five Stars Auto Care Inc.

Vincent E. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Vincent said everyone was very nice, at the business They were very honest, and it is very clean.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Vincent,

All of us here at Five Stars would like to thank you for the kind comment and for choosing our facility.

Have a great Thanksgiving.
Five Stars Auto Care Inc.
Management

Yogesh C. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Yogesh said the business gave him no issues and he received fast service.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 10/28/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/08/2017

Good Afternoon Yogesh,

We are glad to see that your experience here at Five Stars Auto Care was a pleasent one.  It is our goal to make sure everyone is happy with the service.

Have a great afternoon and we look forward to your future visits.

Five Stars Auto Care Inc.
Management

Brian P. on 11/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Brian said the service took too long. There was a couple hour delay, and he doesn't understand why a front end alignment took three hours. His brother in law goes to the business all the time.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/28/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/07/2017

Good Afternoon Brian,

We are sorry to hear that your expected time took longer than what you would have wanted.  I did look into your concern and reviewed the services that you requested.  An alignment typically takes up to an hour.  An oil change aproximately 25 minutes.  Per your request we also checked the clunking noise in the front along with the steering and suspension parts and gave a recommendation.  We feel that these services took adquate time.  If you would like to give us a call to further discuss, we would be glad to speak with you.

Thank You
Five Stars Auto Care Inc.
Management

WAYNE G. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people great service"
Love the way they treat you like family
Vehicle: Ford Escape
Service Date: 11/04/2017
Review Created: 11/05/2017 09:22 PM
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

God Morning Wayne,

We appreciate you as our customer and we would like to say thanks for the comment.  We take pride in our business and we look forward to your visits for all of your vehicle/s needs.

Have a great afternoon.
Five Stars Auto Care Inc.
Management

Raad S. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Raad said his visit to this business was perfect.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/01/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/07/2017

Good Afternoon Raad,

All of us here at Five Stars Auto Care would like to say thank you for the kind comment.  It is our goal to make sure every customer leaves a happy customer.  We hope to see you again in the future for all of your vehicle/s needs.

Thanks again,
Fove Stars Auto Care Inc.
Management

Marc C. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marc said this business provided good service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/31/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Marc,

We would like to say thanks for choosing Five Stars Auto Care and for the kind comment.  We appreciate it and look forward to your visit in the future.

Have a nice Thanksgiving.
Five Stars Auto Care Inc.
Management

SANDEE M. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Always great service and great price been going there for years
Vehicle: Lexus RX 350
Service Date: 11/02/2017
Review Created: 11/02/2017 09:29 PM
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Morning Sandee,

We would like to say thank-you for being such a loyal customer.  We are happy that we are able to service your vehicle/s needs.

Have a great day and we look forward to seeing you in the future.
Five Stars Auto Care Inc,
Management

CLINT T. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE PEOPLE!"
Great people to deal with.....
only sell you on things that need to be repaired.
Vehicle: Dodge Grand Caravan
Service Date: 10/28/2017
Review Created: 10/30/2017 07:56 AM
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Morning Clint,

All of us here at Five Stars would like to say thank for being a valued customer.  We appreciate your kind comments and we look forward to your visits in the future.

HAVE A GREAT DAY,
Five Stars Auto Care Inc,
Management

Julius A. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Julius said this business provided good service.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/22/2017

Good Afternoon Julius,

We appreciate the kind comment and the commitment to our repair facility.  We look forward to your visits in the future.

Thanks again and have a great Thanksgiving.

Bert T. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bert said he has known this business for 2 years and their service was good.
Vehicle: Dodge Journey
Category: Service
Service Date: 10/26/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Morning Bert,

Thank you for being a customer of ours and we appreciate the great comment.  We look forward to seeing you in the future for all of your vehicle/s needs.

Have a great day.
Five Stars Auto Care Inc.
Management

Chris A. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris said the staff did an excellent job and he was very satisfied.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/23/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/08/2017

Hi Chris,

Thank you for choosing Five Stars Auto Care for your vehicle needs.  We appreciate you as a customer and we are happy to see that we made one more customer happy.

Thanks again and have a great day!
Five Stars Auto Care Inc.
Management

Terrance R. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Terrance said this was his first visit to this business and he was very satisfied. He had a good experience.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/21/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Afternoon Terrance,

We would like to say thank you for choosing Five Stars for your vehicle needs.  It's  great to hear that your experience was a good one.  We look forward to your visits in the future.

Have a great day.
Five Stars Auto Care Inc.
Management

Eva N. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eva said the experience was great, and they provided very good service. Everything went smoothly.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Morning Eva,

Thank you for choosing Five Stars for your vehicle repairs.  We appreciate you as our customer and for the nice comment.

Have a great day and we look forward to servicing all of your vehicle/s needs in the future.

Five Stars Auto Care Inc.
Management

Dominque H. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dominique said this business provided great customer care and they fixed her vehicle well. They kept her up to date on what was happening with her vehicle.
Vehicle: Buick Century
Category: Service
Service Date: 10/21/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Layth H., Manager at Five Stars Auto Care Inc responded on 11/06/2017

Good Morning Dominique,

All of us here at Five Stars Auto could like to say thank you for choosing us as your vehicle repair facility and for the great comment.

We hope to see you again in the future for all of your vehicle/s needs.

Thank you again,
Five Stars Auto Care Inc.
Management

Displaying Review 1 - 20 of 460 in total