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Fix Auto Orange

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(1 Review)
0
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Score Details

5 stars
<1%
4 stars
100%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

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(714) 639-5302
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153 N Cypress St Orange, CA 92866-1309
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Fix Auto Orange's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(1 Review)
Write a Review
Recent Reviews
MC
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Michael C.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2023
verified customerVerified Customer
8
Better than previous experiences, but car accident repairs are still not fun.
I was actually never given an exact repair completion date. They just said "shouldn't take too long". So 1 week went by, then they said they needed more parts, should be done soon again with no estimated completion date. Then I was all of a sudden notified at 12:30PM on a Friday after I had taken my lunch already that my car was ready for pick up. Upon pick up, my mirror adjustment switch was not properly installed so I had to wait for it to get fixed. Then after I got the vehicle home, there was a clip missing that caused my interior door panel to flop loose and make a thunking noise everytime I opened the driver side door(the door they worked on). They also missed one of the scratches on the hood that I had pointed out to them. So these kinds of things made the experience with repair time pretty average compared to the other claims I've had in the past. My complaints are all pretty minor, but taking into account my schedule and that having to bring my vehicle back to get it repaired again after it had already been repaired? Dropping off or picking up the car isn't a quick 20-30 minute ordeal. Dropping off the car means cleaning out your car, waiting for the cars condition to be checked in, scheduling a ride to the rental car place, then waiting for the rental car place to get your rental ready. It turns into a 2-3 hour delay. Picking up your vehicle is another 2-3 hour ordeal. Drop off the rental car, let them check the condition of the rental, pay for your rental, wait for them to drop you off at the repair shop, then waiting in line at the repair shop, signing all of the papers, paying your deductible, then checking your car with a fine toothed comb to make sure the repairs were done properly.
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