Overview

Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5rating 4.2

249 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
85% Would Recommend
100% Business Response
Latest Review 7 months ago

Reviews


GA
Ginger A.
Hartsville, SC
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Friendly
Make you feel at home

Anonymous avatar
Verified Customer
Florence, SC
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017 Category: Service
Prompt service and prices resonable
Great service. Pleasent staff

LH
Linda H.
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Good Service
My service was done in a timely manner. I am very satisfied.
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Kristina H. from Florence Hyundai responded on 11/08/2017

Thank you for the great review. We appreciate your business!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

KR
Kenneth R.
Manning, SC
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017 Category: Service
great service
Customer service was very good Offer you coffee and other options to look at TV while you waiting
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Kristina H. from Florence Hyundai responded on 10/27/2017

As always we love to hear from you and appreciate the review. Looking forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

PL
Paul L.
Eutawville, SC
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2017 Category: Service
no hassle, in and out in a short time
Other dealers require appointments for oil changes. Makes the service requirements much easier to take care of.
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Kristina H. from Florence Hyundai responded on 10/27/2017

Thank you for the great review. We are glad to accommodate your in your busy schedule and get you taken care of. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

Anonymous avatar
Verified Customer
Latta, SC
2013 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2017 Category: Service
Dealership (Sales) : Good
Dealership (Sales) : Good
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Kristina H. from Florence Hyundai responded on 10/17/2017

Thank you for the review. I hope that we earned all 5 stars. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

GM
Gloria M.
Florence, SC
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017 Category: Service
Friendly
Satisfied
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Kristina H. from Florence Hyundai responded on 10/17/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

Anonymous avatar
Verified Customer
Effingham, SC
2006 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
The friendliness.
4
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Kristina H. from Florence Hyundai responded on 10/17/2017

Thank you for the great review and comment. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

RM
Rebecca M.
Darlington, SC
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2017 Category: Service
Overall excellent service
Overall excellent service
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. from Florence Hyundai responded on 10/11/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

AT
Anita T.
Florence, SC
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
the staff
The staff did a great job
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Kristina H. from Florence Hyundai responded on 10/11/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

KW
Karen W.
Pamplico, SC
2015 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2017 Category: Service
Okay
Some of the people on the service team need to take some customer service classes. I only took the car there because it's my wife's and it needed recall work done. The lady who is over the service department is very nice and professional. And 1 young man.

Anonymous avatar
Verified Customer
Florence, SC
2017 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/04/2017 Category: Service
Unequipped and Unprepared
They would not listen to my concerns when my car would not start. Claimed it was the battery. After they made me feel silly for thinking it wasn't the battery, I attempted to drive away but my car would not start again. Only then did they offer me a rental and said the certified Hyundai mechanic would be back Monday. This is a Hyundai dealership. Why is there only one mechanic certified to fix my car?

I am only going back because my car is under warranty but I was disappointed in how little they listened to my concerns of the problem.

I also hope when they move to their new location they will be more prepared to service the cars they intend on selling.
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Kristina H. from Florence Hyundai responded on 10/11/2017

Thank you

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

Anonymous avatar
Verified Customer
Coward, SC
2015 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/03/2017 Category: Service
After the sale, there is no interest in the customer.
Does not care about repeat business.
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Kristina H. from Florence Hyundai responded on 10/11/2017

Thank you

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

DP
Dorine P.
Sumter, SC
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2017 Category: Service
Friendly service
Services are great

Anonymous avatar
Verified Customer
Florence, SC
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2017 Category: Service
Recall Service
They were very nice and explained everything about my car concerning the recalled part.
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Kristina H. from Florence Hyundai responded on 10/02/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

CW
Charles W.
Saint Petersburg, FL
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
replaced tail light
Awesome service
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Kristina H. from Florence Hyundai responded on 10/02/2017

Thank you for the great review. I'm glad that we were able to take care of you car care needs. Have a wonderful day!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

CB
Cierra B.
Darlington, SC
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2017 Category: Service
Great improvement
Not so great service in the past. Was looking to change to another service department but gave them one more try and glad I did. Service was excellent this time. Hope it stays that way!
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Kristina H. from Florence Hyundai responded on 09/29/2017

Thank you for the Great review. We are happy that you gave us another try. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

LH
Lisa H.
Hartsville, SC
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017 Category: Service
Wonderful service.
Very courteous and professional.

IJ
IVEY J.
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2017 Category: Service
Slow
Routine service takes too long.
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Kristina H. from Florence Hyundai responded on 09/26/2017

Thank you for the review! We are trying to improve the time of service everyday!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

Anonymous avatar
Verified Customer
Bennettsville, SC
2011 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2017 Category: Service
Friendly employees
I would definitely recommend this business to friends and family.
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Kristina H. from Florence Hyundai responded on 09/25/2017

Thank you for the great review. We appreciate your business and as always we look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317

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