ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
85% Would Recommend
100% Business Response
Latest Review 7 days ago
Gloria M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Satisfied
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/14/2017 07:19 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/17/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Verified Customer on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The friendliness. "
4
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:03 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/17/2017

Thank you for the great review and comment. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Rebecca M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Overall excellent service "
Overall excellent service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/10/2017 07:18 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/11/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Anita T. on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the staff"
The staff did a great job
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 01:35 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/11/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Karen W. on 10/06/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Okay "
Some of the people on the service team need to take some customer service classes. I only took the car there because it's my wife's and it needed recall work done. The lady who is over the service department is very nice and professional. And 1 young man.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/06/2017 03:38 PM
Verified Customer on 10/04/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Unequipped and Unprepared"
They would not listen to my concerns when my car would not start. Claimed it was the battery. After they made me feel silly for thinking it wasn't the battery, I attempted to drive away but my car would not start again. Only then did they offer me a rental and said the certified Hyundai mechanic would be back Monday. This is a Hyundai dealership. Why is there only one mechanic certified to fix my car?

I am only going back because my car is under warranty but I was disappointed in how little they listened to my concerns of the problem.

I also hope when they move to their new location they will be more prepared to service the cars they intend on selling.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 07:23 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/11/2017

Thank you

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Verified Customer on 10/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"After the sale, there is no interest in the customer."
Does not care about repeat business.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/03/2017 05:19 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/11/2017

Thank you

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Dorine P. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Services are great
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 02:41 PM
Verified Customer on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
They were very nice and explained everything about my car concerning the recalled part.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 10/01/2017 04:49 PM
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Kristina H. at Florence Hyundai responded on 10/02/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Charles W. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"replaced tail light"
Awesome service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/29/2017 01:34 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 10/02/2017

Thank you for the great review. I'm glad that we were able to take care of you car care needs. Have a wonderful day!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Cierra B. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great improvement"
Not so great service in the past. Was looking to change to another service department but gave them one more try and glad I did. Service was excellent this time. Hope it stays that way!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/27/2017 11:57 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/29/2017

Thank you for the Great review. We are happy that you gave us another try. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Lisa H. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service."
Very courteous and professional.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/25/2017 07:03 PM
IVEY J. on 09/25/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Slow"
Routine service takes too long.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/25/2017 08:42 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/26/2017

Thank you for the review! We are trying to improve the time of service everyday!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Verified Customer on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly employees"
I would definitely recommend this business to friends and family.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/23/2017 06:52 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/25/2017

Thank you for the great review. We appreciate your business and as always we look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Great service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 11:08 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/25/2017

Thank you for the positive feedback. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Kenneth R. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" great job"
Jennee is a great person she gets the job done. She is a great group manager
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 02:48 AM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/20/2017

Thank you for the wonderful review. As always we appreciate your business and look forward to seeing you again in the future!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Erik L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Staff"
Everyone is pleasant and works hard to get you taken care of in an efficient manner.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:20 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/20/2017

Thank you for the great feedback. We appreciate your business and look forward to seeing you again in the future!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Verified Customer on 09/11/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall on my car"
I received good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/11/2017 05:06 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/12/2017

We are very happy to hear that you received great service. We apologize for the recall but we would love for you to re-score us based on the treatment that you received. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Rickey M. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service - Recall Repair "
Quick turnaround, professional service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/04/2017 04:35 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/05/2017

Thank for the great review. We appreciate your business and look forward to seeing you next time!

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
Sylvia P. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always helpful"
Always helpful
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/02/2017 12:23 PM
6db4ab77a003e298986700def9f5d071?s=28
Kristina H. at Florence Hyundai responded on 09/06/2017

Thank you for the great review. We appreciate your business and look forward to seeing you again in the future.

Thank you,
Kristina Herman
Service Manager
Florence Hyundai
843-667-3317
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