Foundation Hyundai offers quality Hyundai repair and maintenance. We have trained professionals handling all your service needs. Make an appointment or stop by today! Foundation Hyundai offers quality Hyundai repair and maintenance. We have trained professionals handling all your service needs. Make an appointment or stop by today!
Wish I could give this place 0 stars. We spent 7+ hours at their dealership, negotiated a price on a car and signed papers, only to be turned away after the fact with the explanation that “actually, this car is not for sale”. TWICE THIS HAPPENED IN ONE DAY!
The beginning of our experience with Kaylee was pleasant. She was kind and funny and personable. We spent time comparing cars with her and after two hours we had narrowed down the Hyundai Santa Fe that perfectly suited our needs on the lot at Foundation Hyundai. We negotiated a price and came to an agreement. Then we were told that we needed to first sign a contract with Kaylee before we could go to Financing. They had to draw up all kinds of paperwork before we could even find out what our payment plan would be and what financing details were. As we waited and waited for them to draw up the paperwork, Kaylee came out of the back room and sat down at the table after all the papers were signed and told us “So…. We can’t sell you that car.” No apology no sign of the manager near us who we negotiate a price with just the simple fact that they could not sell us the car. They told us some thing about that car not being available because they didn’t realize it was supposed to be a courtesy loaner and was not for sale.
Infuriated with a lack of apology or any customer service, I demanded to see the manager that we negotiated with, named Jim. We were told Jim was busy doing other deals although there was only one other customer in the dealership on this slow Monday afternoon. Finally someone who we had never met sat down and tried to explain things about why the car was not for sale. This made no sense to me and they were not offering us anything to make up for their mistake, nor were they even treating us with any special consideration. He then said all managers were with other customers, he would send someone over to talk to us.
20 minutes later Craig came over. Same story. Said he was a manager. Unapologetic, he said the car was not for sale. He said he did not have any cars that fit the description but we could look at upgrading the car to the package that was $6500 more for a fully loaded Hyundai and was in an undesirable color. When I asked him how this was supposed to be equitable compared to the contract that we just signed, he told me that all the papers we signed for the car did not mean we had a contract. After negotiating back-and-forth for a long time, he reluctantly agreed to sell us yet another car at what he told us would be his dealer price. But the car would still cost us $6000 more and that was the only car in the state that fit our criteria that they could sell us. We decided to spend more money and draw up a deal for the other car. This time the car was not on their lot so they informed us that they had to drive to Boulder to their sister dealer to pick up the car.
We were still held up at the dealership and not allowed to speak to financing about what the payment cost would be. We were not allowed to go to financing until the sales person drove to Boulder picked up the car and came back to Westminster And they could draw up the papers with the exact mileage on the car.
We must’ve been stupid, because we waited.
While waiting, we were now 61/2 hours into the deal, and financing called us saying that he was drawing up the papers. He told us to wait for our sales person to let us know when she was back with the car so that he could help us.
I started to get concerned. We walked down to finance anyway.
Then the manager Craig came in and lowered the boom for the second time. This car was not for sale. Apparently this car had been sold earlier in the day, but no one realized it. They could not sell us the car. Again not a single apology. Absolutely dumbfounded, we hardly said a word and told them we were leaving and they could call us tomorrow.
Good guess/ they never called. We were there from 11am to 6:15pm. All day. Two signed contracts. No car. No apology. DO NOT WASTE YOUR TIME! These guys are amateurs with no heart and no soul.