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Recent Reviews

Jesse S.

Cheyenne, WY

05/24/2023

Category: Service

There is some miscommunication though that needs to be resolved because this didn't seem like the first time this has happened...

My engine and (radiator) blew on my 2016 Hyundai Sonata SE, as I was driving back from Denver, CO, on 9/09/2022 I was able to get my vehicle towed to the nearest dealership Foundation Hyundai in Westminster, CO, long story short, the dealership denies the responsibility for the radiator repair, tech- verified the engine was unrepairable and that it was under a engine warranty recall and that the engine would take a few weeks to arrive to the dealership, during this time, I was communicating with Hyundai Motor America (a manager) (who apparently knew the service manager @ Foundation Hyundai of Westminster for 10 yrs or more) and I also spoke to another representative at Hyundai Motor America (USA), I gained no results from them, the service tech-(apparently) noticed a (small) leak from the bottom, driver corner of the radiator, about a month later the service manager contacted me and said, the engine was replaced, as well as the intake manifold, he mentioned the radiator was damaged from an external source (an accident that occurred 4 to 5 years prior but that I would be able to drive the vehicle back to home but to carry a few gallons of water just in case the "brand new engine started overheating, I arrived to take possession of my vehicle, but then the story changed within a week or two of me arranging a ride and taking the time off of work to go pick up my vehicle, it went from a small leak, to coolant pouring out of the bottom of the radiator upon arrival (in November 2022), eventually, I personally towed my car and towed it directly to a local repair shop (by giving them a heads-up, prior to my arrival), dropped it off and I get a call from them about a day or two later, stating that there was (fresh damage) done to the radiator and also damage done to the newly installed battery terminals and/or cables, performed a month or two prior to the engine and radiator blowing, (the damage(s) to the radiator and the battery cable(s) were not disclosed and/nor mentioned by Foundation Hyundai of Westminster the entire time they had possession of my vehicle, this confirmed the negligence that I suspected of the dealership and its involved service department employee's, I don't know if this has happened before to anyone else or anything of this nature but be very mindful of certain dealerships that may neglect to mention certain or full details regarding service...

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