Fradella's Collision Center - Northshore


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1172 Reviews

99% Would Recommend
Latest Review 11 days ago
Richard L. on 01/09/2018
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Richard said the service was perfect and it had great timing. The staff got the work done and he was offered a rental. It was convenient, beneficial, and overall it was a great experience.
Category: Collision
Service Date: 12/27/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Barbara D. on 01/05/2018
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Barbara said the business was very professional and they always did a good job.
Category: Collision
Service Date: 12/28/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Kate H. on 01/05/2018
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Kate said it was a quick and efficient job and it was done well.
Category: Collision
Service Date: 01/02/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Jocelyn A. on 01/05/2018
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Jocelyn said everyone was friendly and helpful. They took care of what she needed. Her vehicle looks brand new.
Category: Collision
Service Date: 12/29/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Ray W. on 01/04/2018
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Ray said he likes the staff and they do good work.
Category: Collision
Service Date: 12/22/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Gabriel F. on 12/27/2017
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Gabriel said the vehicle looks good. They are approved by his insurance company and close to his house.
Category: Collision
Service Date: 12/13/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Allen D. on 12/26/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Allen said he was not satisfied with his experience for various reasons. He was not satisfied with the body work because the employees broke the gas cap, a plastic piece on the door was missing and a spot on the tint was scratched. He was not satisfied with the paint because there were dirt flakes on his vehicle and overspray everywhere. He was never given a promise of time. They did say one month to repair his vehicle was too long. He kept getting excuses of why his vehicle was not ready. When his vehicle was ready, he still had to wait a few days longer because this facility had to get authorization from the insurance company along with the payment check. He finally called and told the employees he was going in to pick up his vehicle and he was not waiting any longer. He's not sure when he will go back to fix the issues still pending because he does not want to be without his vehicle for another month. He would not recommend this business to others because of the reasons already stated. He chose this business because a friend of his had some work done and the vehicle turned out nice.
Category: Collision
Service Date: 12/14/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Al W. at Fradella's Collision Center - Northshore responded on 01/10/2018

Mr. Dearmus, 
Thank you for your honest review of your experience.  Your feedback is extremely valuable to our team, as we are constantly working to provide our customers with the safest, fastest, most flawless repair experience possible.  We realize that we failed in delivering that to you the first time around, but cannot thank you enough for giving us a second chance.  Your wife was 100% satisfied when she picked up the vehicle the second time.  Again, thank you for the opportunity you gave us to make this right. 
Sincerely, Al Waller 

Trina G. on 12/22/2017
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Trina said she has been a customer for 23 years. They are professional and take good care of their customers. There was a 5 day delay because they found additional damage.
Category: Collision
Service Date: 12/20/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Janice S. on 12/22/2017
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Janice said the business is always helpful and they take the time to explain things to her.
Category: Collision
Service Date: 12/14/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Jeffery M. on 12/22/2017
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Jeffery said he was pleased with the business.
Category: Collision
Service Date: 12/06/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
David P. on 12/22/2017
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David said he likes the quality of the work and this facility is the best. They have good customer service. The estimator is very knowledgeable.
Category: Collision
Service Date: 12/18/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Annette M. on 07/18/2017
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Annette said the business is excellent and they kept in touch with her. They are wonderful to work with and they provided a great experience. There was a week delay due to a part that was ordered not being up to quality standards.
Category: Collision
Service Date: 06/29/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Herman B. on 07/11/2017
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Spoke with Velma. She said Mike was very nice and she had a good experience.
Category: Collision
Service Date: 06/30/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Alan J. on 07/06/2017
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Alan said they did a good job.
Category: Collision
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Renalda R. on 07/01/2017
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Renalda said she had no issues with this business and they were fast.
Category: Collision
Service Date: 06/14/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Barbara R. on 06/20/2017
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Barbara said the business was pleasant and nice.
Category: Collision
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer F. on 06/20/2017
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Jennifer said the business always does a good job.
Category: Collision
Service Date: 06/15/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Faye C. on 06/17/2017
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Faye said they were efficient and courteous. They explained the repair and were good. This was a good experience for her.
Category: Collision
Service Date: 06/05/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Gretchen R. on 06/15/2017
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Gretchen said she was very happy with the work that was performed.
Category: Collision
Service Date: 06/08/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Matthew B. on 06/07/2017
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Spoke with Mary. She said her vehicle was delayed by three days because of a parts delay. She was not satisfied with the communication because she had to call them. They did not keep in touch.
Category: Collision
Service Date: 05/30/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
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