Fradella's Collision Center - Northshore

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1251 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


LL
Lynne L.
Louisiana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Collision
Lynne said she did have to bring her vehicle back in to get some corrections.
This review was collected via phone interview by Customer Research Inc.

WW
Wayne W.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Collision
Spoke with Gina. She said the wait time was short, the experience was pleasant, and she had no problems.
This review was collected via phone interview by Customer Research Inc.

LF
Louis F.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Collision
Spoke with Louis' wife. She said the staff met every expectation she had.
This review was collected via phone interview by Customer Research Inc.

JF
Juanita F.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Collision
Juanita said everything was good with the work at this business.
This review was collected via phone interview by Customer Research Inc.

KF
Kay F.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Collision
Kay said the staff are courteous, very professional, and competent. The location of the facility is convenient. She would certainly recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Spoke with Richard's wife. She said the employees were quick and did excellent work.
This review was collected via phone interview by Customer Research Inc.

AJ
Amy j.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Amy said the business is really good. The reason they chose to go to this facility was because the business that hit her sons vehicle send them there. Steve was excellent.
This review was collected via phone interview by Customer Research Inc.

DK
Dawn K.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Collision
Dawn said the employees were personable, explained everything well, and gave her options. They were quick and made her experience easy. She was satisfied with their work.
This review was collected via phone interview by Customer Research Inc.

SW
Sarah W.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Collision
Sarah said she has used the business before and they do really good work.
This review was collected via phone interview by Customer Research Inc.

AW
Adam W.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Collision
Adam said they do a good job.
This review was collected via phone interview by Customer Research Inc.

EH
Edith H.
Louisiana
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2018 Category: Collision
Edith said the repair took too long and she did not like the attitude of the person she dealt with. The work was good at the end. The repair was a week later than promised and no reason was given for the delay. The other people were nice but she did not care for the attitude of the person she worked with. She did like that he gave her a promised time and the vehicle was late. She is not going back because it was too expensive and they charged twice as much as other places.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Collision
Jennnifer said the business did an amazing job on her vehicle. She cannot tell there was any damage. It looks brand-new. There was about a week and a half delay, due to additional damage found.
This review was collected via phone interview by Customer Research Inc.

NW
Neil W.
Louisiana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Collision
Neil said the repairs took two and a half weeks longer than he expected. His vehicle was promised the third time that he was told it would be ready. Overall the quality of the repairs was great.
This review was collected via phone interview by Customer Research Inc.

TS
Timothy S.
Louisiana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2018 Category: Collision
Spoke with Melody. She said it would have been helpful if the mechanic would have followed up with her like he said he would. She had to makes some of the calls.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Collision
Robert said they did what they were supposed to do and they did it on time.
This review was collected via phone interview by Customer Research Inc.

PI
Patrick I.
Louisiana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Collision
Patrick said he had a bumper and fog light inserts that needed painted. He told the employees that they could just paint the bumper and leave the fog light inserts, but it they chose to paint the inserts, they needed to paint the fronts and backs. They did a fantastic job on the part that was painted but they didn't end up painting the back of the fog light inserts.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Collision
Michael said he is happy with the repair. It was fast, and the quality is good. The staff was very attentive to his needs.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Mike said the work was very good. They got his vehicle in and out quickly. .
This review was collected via phone interview by Customer Research Inc.

SB
Suzanne B.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Suzanne said the facility was easy to work with and she was happy with their work.
This review was collected via phone interview by Customer Research Inc.

MG
Mimi G.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Mimi said the business cant get any better. She has brought in three of her vehicles to the business and they come out like brand new. They are spectacular and awesome. She said the staff is friendly and perfect. She appreciates that the owner came out and talked to her. It made her experience better.
This review was collected via phone interview by Customer Research Inc.