Fradella's Collision Center - Metairie

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

451 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


CD
Charmaine D.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Collision
Charmaine said $600 is a lot of money. The technicians did very well and she is happy with the work.
This review was collected via phone interview by Customer Research Inc.

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Ian S.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Collision
Ian said he was satisfied with the business and Jim, who provided the estimate, was top-notched.
This review was collected via phone interview by Customer Research Inc.

CN
Cody N.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Cody said they are really good. The customer service was also good.
This review was collected via phone interview by Customer Research Inc.

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Paul M.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Paul said this business had excellent customer service and they get the job done the first time.
This review was collected via phone interview by Customer Research Inc.

KG
Kathy G.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Kathy said the staff did exactly as she requested within the time frame she was promised. The price quote she was given was accurate.
This review was collected via phone interview by Customer Research Inc.

TL
Ted L.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Ted said it is always top-notch work at this business.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Joseph said everything was great at the business.
This review was collected via phone interview by Customer Research Inc.

GD
George D.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Collision
George said the business did excellent work, they explained everything before and after, and have fantastic customer service.
This review was collected via phone interview by Customer Research Inc.

CC
Claudette C.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Claudette said the staff was very sweet and considerate.
This review was collected via phone interview by Customer Research Inc.

MM
Mohit M.
Louisiana
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Collision
Mohit said this business had very good service and the repairs are fine. There is still some issue in the front bumper. He will visit again to address the issue. The bumper is still protruding in the front and sometimes he has to push it back in. He went and showed them. They tried to fix it, but he has to go back because he is still facing the same issue. The repair was good. There is just a minor adjustment that needs to be made to the front bumper. He requested and informed them of different type of repairs he wanted to his vehicle. Based on that, the person generated an estimate. He is not an expert in all parts, but he mentioned a critical part in the front bumper to be fixed, and it was not fixed. They later asked him to pay another $200 or something, to get it fixed. The estimator was not taking notes but was glancing, visually taking notes, and not carrying any paper. He stated maybe that is how he missed it. He did not let him know that repair was not captured as a part of the repair. Out of 3 repairs, one was not fixed. He was told he had to pay extra, that the part was not quoted for in the original estimate. He stated he received average treatment from the personnel. Whatever they fixed, they fixed very well. He suggested the staff members have a check list on notes to be repairs, and to tally against their system.
This review was collected via phone interview by Customer Research Inc.

DJ
Dawn j.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Dawn said the staff members were very nice, helpful, and they had the answers to the questions she had.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
John said the business did everything right, were courteous, and did good work.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Michael said the business was quick and charged a fair price. Everything with his vehicle is working properly.
This review was collected via phone interview by Customer Research Inc.

JR
Josh R.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Josh said the employees exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

RP
Richmond P.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Collision
Richmond said, the business was prompt and swift. He also said, vehicle was a couple of days late, due to parts.
This review was collected via phone interview by Customer Research Inc.

MW
Michelle W.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Collision
Michelle said the business had great communication, they were honest and did really good work.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Collision
Michael said they did a very good job. His request was satisfied. They are very knowledgeable. He chose them because of their reputation.
This review was collected via phone interview by Customer Research Inc.

DW
Dennis W.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Collision
Dennis said this business did the work quickly and it looks great. Every thing was done through insurance and they handled every thing. They set him up with the rental. He had no problems what so ever.
This review was collected via phone interview by Customer Research Inc.

TD
Tiffany D.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Collision
Tiffany said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CV
Carlos V.
Louisiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Collision
Spoke with Carlos' daughter. She said the staff were courteous, knowledgeable, and knew exactly what they were talking about. When the work was finished, the vehicle was excellent. This business was exceptional.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 451 in total