Fradella's Collision Center - Metairie

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

459 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


KD
Kent D.
Metairie, LA
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01/28/2019
Best Service for Auto Collision Repair
My wife had a small accident that turned into the car being assessed as "totaled" by the insurance company. Both Al and Chelsea worked with me, my wife, and the insurance company to find the best solution for me. I had the vehicle repaired and restored at Fradellas and it was truly amazing work. The car (a Volkswagen Passat) looked almost brand new, it drove like a dream, and my wife is very happy with the cleanliness and professional appearance of the car. We wouldn't go anywhere else!!

CG
Chelsea G.
Louisiana
Verified Customer
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11/20/2018 Category: Collision
Chelsea said the business was quick with the repairs.
This review was collected via phone interview by Customer Research Inc.

OM
Olivia M.
Louisiana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Collision
Olivia said the clear coat was sprayed over her back-up camera.
This review was collected via phone interview by Customer Research Inc.

LB
Lisa B.
Louisiana
Verified Customer
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11/17/2018 Category: Collision
Spoke with Craig. He said he likes the quality of the work and this facility is the best. The people are real professionals and have skilled labor and did a great job. He had a repair done by them before and his vehicle looked perfect. He couldn't tell it had had severe damage to it, and it was perfect. This facility is at the top of the tier. He has already recommended them to another person who needs repair done.
This review was collected via phone interview by Customer Research Inc.

AT
Alexander T.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Collision
Alexander said the staff made the repair easy, and he was out of town so everything was handled over the phone.
This review was collected via phone interview by Customer Research Inc.

SS
Sissy S.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Collision
Sissy said the staff was responsive and the business was well organized.
This review was collected via phone interview by Customer Research Inc.

PP
Peter P.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Collision
Peter said the staff at this business did a good job with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RG
Renee G.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Fast friendly service
Fradella's has the highest quality in customer service and performance. they keep you informed on progress of work on your vehicle. They are fast efficient very friendly. They work with your insurance company. I recommend them highly.

CD
Charmaine D.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Collision
Charmaine said $600 is a lot of money. The technicians did very well and she is happy with the work.
This review was collected via phone interview by Customer Research Inc.

IS
Ian S.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Collision
Ian said he was satisfied with the business and Jim, who provided the estimate, was top-notched.
This review was collected via phone interview by Customer Research Inc.

CN
Cody N.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Cody said they are really good. The customer service was also good.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Paul said this business had excellent customer service and they get the job done the first time.
This review was collected via phone interview by Customer Research Inc.

KG
Kathy G.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Kathy said the staff did exactly as she requested within the time frame she was promised. The price quote she was given was accurate.
This review was collected via phone interview by Customer Research Inc.

TL
Ted L.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Ted said it is always top-notch work at this business.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Joseph said everything was great at the business.
This review was collected via phone interview by Customer Research Inc.

GD
George D.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Collision
George said the business did excellent work, they explained everything before and after, and have fantastic customer service.
This review was collected via phone interview by Customer Research Inc.

CC
Claudette C.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Claudette said the staff was very sweet and considerate.
This review was collected via phone interview by Customer Research Inc.

MM
Mohit M.
Louisiana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Collision
Mohit said this business had very good service and the repairs are fine. There is still some issue in the front bumper. He will visit again to address the issue. The bumper is still protruding in the front and sometimes he has to push it back in. He went and showed them. They tried to fix it, but he has to go back because he is still facing the same issue. The repair was good. There is just a minor adjustment that needs to be made to the front bumper. He requested and informed them of different type of repairs he wanted to his vehicle. Based on that, the person generated an estimate. He is not an expert in all parts, but he mentioned a critical part in the front bumper to be fixed, and it was not fixed. They later asked him to pay another $200 or something, to get it fixed. The estimator was not taking notes but was glancing, visually taking notes, and not carrying any paper. He stated maybe that is how he missed it. He did not let him know that repair was not captured as a part of the repair. Out of 3 repairs, one was not fixed. He was told he had to pay extra, that the part was not quoted for in the original estimate. He stated he received average treatment from the personnel. Whatever they fixed, they fixed very well. He suggested the staff members have a check list on notes to be repairs, and to tally against their system.
This review was collected via phone interview by Customer Research Inc.

DJ
Dawn j.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
Dawn said the staff members were very nice, helpful, and they had the answers to the questions she had.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Louisiana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Collision
John said the business did everything right, were courteous, and did good work.
This review was collected via phone interview by Customer Research Inc.

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