Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

984 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


UP
Ualhice P.
Worcester, MA
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Ualhice said the customer service at this business was great. The staff were very pleasant.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brewster, MA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Mechanics seem to know what they are doing and do a great job fixing your car.
work on your car is done in a timely manner staff is friendly and efficient

Verified Customer
Chatham, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Count on this reliable mom and pop outfit.
These guys are second only to my fathers garage... back in the 70s... in central Connecticut...

ON
Owen N.
Brewster, MA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Owen said this facility is always good.
This review was collected via phone interview by Customer Research Inc.

SP
STEPHANIE P.
Orleans, MA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Review for Frank's Citgo Service and Repair
Franks's gets 5 stars from me for many reasons. They - all of them - are always accommodating in terms of getting you in as soon as they can. They are friendly, efficient, and their prices reasonable. And as someone who is not very knowlegable about how cars work - beyond putting in gas - I appreciate their willingness to explain to me what's needed and why. Great skills and warm and friendly service. And their office/waiting room is comfortable with better than average reading.

CD
Carlton D.
North Eastham, MA
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Spoke with Pam. She said she was happy with her service. The employees completed the promised work. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TA
Tony A.
Brewster, MA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Tony said he is very satisfied, he has been going there for a long time and he has never had a problem.
This review was collected via phone interview by Customer Research Inc.

RH
REBECCA H.
Orleans, MA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Job well done.
I have been using Frank's since 2007 when we first moved to the Cape. We went there first for an inspection and then continued to use them for our car repairs. Excellent service at reasonable prices. Very reliable.

MH
Mackenzie H.
Brewster, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Mackenzie said she always has a good experience. The staff are kind, courteous, and honest.
This review was collected via phone interview by Customer Research Inc.

DP
DAVID P.
Orleans, MA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Oil change
As always the service was completed on time and completely thorough.

PC
PAUL C.
Brewster, MA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Oil Change and Inspection
As always, their work was timely and exceptional. They are very friendly and I have come to trust them for all advice and service on my two vehicles.

PC
PHILLIP C.
Brewster, MA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Long time customer
I've been a long time customer at Frank's Citco. Both Frank senior and FJ have always been there for me when my classic and new cars need service.
Phil C
Brewster, MA

TJ
TANYA J.
Orleans, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019
Regular Customer
Frank and his staff are friendly and knowledgeable.

CC
CRAIG C.
Brewster, MA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Personal service
I’ve had all my cars serviced by Frank and his son for almost ten years. Not one complaint. They do everything they can to keep me on the road!

LG
LEIGH G.
Harwich, MA
Honda Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Routine service
As always, great and efficient service with a smile. Only place I will take my cars.

Verified Customer
Orleans, MA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/07/2019
annual inspection
my car failed inspection due to tire issues. the car has only 20K miles. i fail to see how it failed inspection. I went to another service station, and the car passed inspection. Dont know what that was all about. I think they were trying to sell me tires.

BB
BILL B.
Chatham, MA
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Honesty
Appointment for 11am
Car not touched until 11:40 had to reschedule other appointments.
I can understand 10/15 minutes not 40.

RB
Robin B.
East Orleans, MA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Robin said everything was perfect and she's glad that he's there.
This review was collected via phone interview by Customer Research Inc.

DB
DENISE B.
Brewster, MA
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Excellent service
From beginning to end, including phone call in the middle, service is personal, courteous, and accountable. They met all expectations!

Verified Customer
Brewster, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
always recognized, treated well and informed of condition of car.
Frank & the staff are very helpful & knowledgeable.

Displaying Review 1 - 20 of 984 in total