Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

378 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


QD
Quinn D.
Yakima, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Quinn said the staff did good work, they're honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Yakima, WA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Jim said the staff did a very good job for him.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 02/15/2019

Thanks for coming in!


LM
Les M.
Yakima, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Les said the service was good. The work was completed fast.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 02/15/2019

Thank you for coming in. Be sure to visit our new location @ 501 S. First Street in Yakima


MB
Michael B.
Yakima, WA
Ford
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Michael said he'd recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KG
Kirk G.
Yakima, WA
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Kirk said they are very good to him
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 01/16/2019

Good to see you again, Kirk. Thanks for coming in. Remember you have free tire rotations and flat repairs! 


CM
CATHY M.
Yakima, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
good service
Quality service. Friendly service

MV
Mark V.
Yakima, WA
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Mark said it was good.
This review was collected via phone interview by Customer Research Inc.

LM
Les M.
Washington
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Les said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JC
Jayden C.
Washington
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Jayden said the business met all his standards. However, they did not go the extra mile. He had to contact them after the diagnosis while the vehicle was just sitting. Overall, they did a good job.
This review was collected via phone interview by Customer Research Inc.

PK
Patrick K.
Washington
Audi 100
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Patrick said the business was referred to him and he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

KC
Karen C.
Selah, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Karen said everything was fine. She has been going to this business for 3 to 4 oil changes. She is happy with the prices and service.
This review was collected via phone interview by Customer Research Inc.

SW
SHEILA W.
Union Gap, WA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
No surprises!
Excellent service! The staff did what they said they would do: looked at my car, called with an honest estimate and finished when they said they would. I highly recommend them!
Damion T. from Friendly Automotive & Tires responded on 12/04/2018

We are glad you came in! We'll see you at the next oil change


CM
CATHY M.
Yakima, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
honest reliable service
Honest, reliable service
Experienced trustworthy workmanship

LR
Lolo R.
Yakima, WA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lolo said they give good service.
This review was collected via phone interview by Customer Research Inc.

EH
ERNIE H.
Yakima, WA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
The people are awesome
The people that work there are honest. That's why I trust them

RZ
Roger Z.
Washington
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Roger said the customer service was not exceptional.
This review was collected via phone interview by Customer Research Inc.

CM
CATHY M.
Yakima, WA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
honest reliable service
Honest, reliable service.
The servicemen are Friendly , direct ,personable & dependable.
When they do their evaluations, i can Depend on knowledge & experience quality workmanship repairing my vehicles.
Wouldn't take my vehicles ANYWHERE else for repair.
Damion T. from Friendly Automotive & Tires responded on 11/19/2018

Thanks, Cathy. Glad we can keep you on the road


MP
Mike P.
Washington
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Mike said they had some repairs done and it was good.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 11/09/2018

Thanks for coming in. Good to see you again.


RM
Ryan M.
Moxee, WA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Ryan said he was satisfied but they were not exceptional. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 11/02/2018

I am sorry to hear we did not live up to your expectations. It is our goal to perform every service with care so you can get the most out of your vehicle. In this case, our mistake was accepting the job without having first inspected it ourselves. Had we done so, the initial cost estimate of both time and money would have been more accurate. The good condition of the body and interior betrayed certain conditions unique to your vehicle. We do appreciate your business and hope you return. 


MV
Mark V.
Washington
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mark said the guys said it would be done in 45 minutes and it was. He said they were real honest.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 378 in total