Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

365 Reviews

98% Would Recommend
Latest Review about 2 hours ago

Reviews


CM
CATHY M.
Yakima, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
honest reliable service
Honest, reliable service
Experienced trustworthy workmanship

EH
ERNIE H.
Yakima, WA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
The people are awesome
The people that work there are honest. That's why I trust them

RZ
Roger Z.
Washington
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Roger said the customer service was not exceptional.
This review was collected via phone interview by Customer Research Inc.

CM
CATHY M.
Yakima, WA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
honest reliable service
Honest, reliable service.
The servicemen are Friendly , direct ,personable & dependable.
When they do their evaluations, i can Depend on knowledge & experience quality workmanship repairing my vehicles.
Wouldn't take my vehicles ANYWHERE else for repair.
Damion T. from Friendly Automotive & Tires responded on 11/19/2018

Thanks, Cathy. Glad we can keep you on the road


MP
Mike P.
Washington
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Mike said they had some repairs done and it was good.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 11/09/2018

Thanks for coming in. Good to see you again.


RM
Ryan M.
Moxee, WA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Ryan said he was satisfied but they were not exceptional. He would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 11/02/2018

I am sorry to hear we did not live up to your expectations. It is our goal to perform every service with care so you can get the most out of your vehicle. In this case, our mistake was accepting the job without having first inspected it ourselves. Had we done so, the initial cost estimate of both time and money would have been more accurate. The good condition of the body and interior betrayed certain conditions unique to your vehicle. We do appreciate your business and hope you return. 


MV
Mark V.
Washington
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mark said the guys said it would be done in 45 minutes and it was. He said they were real honest.
This review was collected via phone interview by Customer Research Inc.

HP
Harry P.
Washington
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Harry said the customer service was good. They were very professional and serious about their work.
This review was collected via phone interview by Customer Research Inc.

SH
Sherman H.
Washington
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Sherman said the employees did the job right, they did what needed to be done correctly and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PS
Parveen S.
Yakima, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Parveen said they were nice and they did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
CHRISTINA M.
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Excellent service
I am very pleased with the service i got from friendly automotive. Service is excellant and i was given ride home and picked up when my truck was ready. Not many places would do that for you which i was very pleased. Overall price for the work they did was excellent. I highly recommend friendly automotive. Ill definately be coming back..

RS
RAY S.
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Friendly, fast, and fair
Very professional. They even found a factory recall on my car. The repairs are top quality. I hate car problems, now I know where to take it.
Damion T. from Friendly Automotive & Tires responded on 10/20/2018

Thanks for coming in!


MS
Molly S.
Yakima, WA
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Molly said the staff were knowledgeable and patient with her.
This review was collected via phone interview by Customer Research Inc.

EH
ERNIE H.
Yakima, WA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
chrysler 300
I will only take my car to these guys, they explain everything to you, they are awesome. good job guys
Damion T. from Friendly Automotive & Tires responded on 10/11/2018

Thanks for coming in!


HG
Hilda G.
Washington
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Hilda said the manager was nice.
This review was collected via phone interview by Customer Research Inc.

MR
Mandy R.
Washington
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Mandy said the people at this business are always really nice. They were able get her vehicle in the same day.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jim said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MW
MARGARITE W.
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
I’d recommend them
This was a great experience the man at front desk answered all my questions w/o the usual condescending tone I get from mechanics. He was very helpful in explaining how things worked and the price was a lot less than I’m used to getting charged. It was really fast service as well

JH
Joey H.
Yakima, WA
Subaru Impreza Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Joey said he always gets excellent service.
This review was collected via phone interview by Customer Research Inc.

TS
Troy S.
Yakima, WA
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Troy said he was quoted one price and then he was called back within the hour and the price dropped from $1400.00 to $400.00 . He wanted to thank Damian the service manager for coming back with the second quote. They saved him $1000.00.
This review was collected via phone interview by Customer Research Inc.
Damion T. from Friendly Automotive & Tires responded on 10/01/2018

Thanks for the good review Troy! Glad we were able to get you back on the road. Come on back when you are ready for the other work your car needs


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