Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

429 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


HS
Harold S.
Washington
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Harold said he liked the owner. He also appreciated that the business followed through and did what they said they were going to do with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RN
Rachel N.
Yakima, WA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Rachel said she always has great service at this business.
This review was collected via phone interview by Customer Research Inc.

PT
PAUL T.
Yakima, WA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
FRIENDLY!
Friendly is their name and friendly is what they are. In and out in 30 min. with no oil spilled.

BH
Billy H.
Washington
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Billy said the service provided to him let him know that his vehicle was being analyzed, taken care of and properly looked after. The attitude of the staff gave him a good feeling that they knew what they were doing and that his business mattered.
This review was collected via phone interview by Customer Research Inc.
Felix R., Owner from Friendly Automotive West responded on 07/13/2018

Hi,

We appreciate your positive comments and we sincerely thank you for your business!

Felix Rifa
Owner


DL
Dennis L.
Washington
Subaru
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Dennis said the staff do a good job, and he likes the facility overall.
This review was collected via phone interview by Customer Research Inc.

AF
Audrey F.
Washington
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Audrey said the service was good. The employees got everything done she needed, got her an appointment, even though it was last minute and went above and beyond double checking other things needing to be done with her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Barney B.
Yakima, WA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Barney said the staff are honest and he trusts them.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Yakima, WA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Mike said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Naches, WA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Good professional service
I enjoy the prompt service and how friendly the staff is.

TS
Tonilynn S.
Washington
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Tonilynn said the staff did a good job and they are friendly.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Yakima, WA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Tim said the staff is friendly, courteous and the service is timely.
This review was collected via phone interview by Customer Research Inc.

TR
Tyler R.
Yakima, WA
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Tyler said the staff did great.
This review was collected via phone interview by Customer Research Inc.

KC
Kristin C.
Zillah, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kristin said the business was friendly and they explained everything they found.
This review was collected via phone interview by Customer Research Inc.

AA
Abby A.
Yakima, WA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Abby said the staff and the service were great. She keeps going back for service.
This review was collected via phone interview by Customer Research Inc.

DD
Danny D.
Yakima, WA
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Danny said the customer service was great and it was quick.
This review was collected via phone interview by Customer Research Inc.

JH
Jack H.
Yakima, WA
Chevrolet El Camino
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Jack said he had no problems with this business, it was a simple oil change.
This review was collected via phone interview by Customer Research Inc.

ML
Marvin L.
Yakima, WA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Marvin said he's been going to the business for many years.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Yakima, WA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mike said that he doesn't have any problems at all with the business. He likes them a lot as they provided good service.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Washington
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Bill said the business showed great integrity. The staff made a mistake in his vehicle repairs but owned up to it right away. They were able to correct the issue.
This review was collected via phone interview by Customer Research Inc.

JY
Jeff Y.
Washington
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Jeff said the staff did a great job on the service. They got on it right away and did what he asked them to do quickly. The staff live up to their name, and they were very friendly. The prices were good.
This review was collected via phone interview by Customer Research Inc.