Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

442 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


MD
Marcy D.
Yakima, WA
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Marcy said the business did good work.
This review was collected via phone interview by Customer Research Inc.

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Debbie S.
Yakima, WA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Debbie said she goes back to this business because they are so awesome and so nice, she said she walked in the business and wanted to make an appointment and instead they just did the work right there and then.
This review was collected via phone interview by Customer Research Inc.

BM
BILL M.
Cowiche, WA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Helpful diagnosis of problem and quick fix.
Customer service employee, Mark, has always been helpful and willing to have a speedy and complete resolve of problem(s).

NS
Nada S.
Yakima, WA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Spoke with Jim. He said they are courteous and respectful.
This review was collected via phone interview by Customer Research Inc.

GS
GARY S.
Yakima, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Excellent Service, Fair Price!
Appreciate the quick, efficient service at a great price. Excellence!

LK
LINDA K.
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Car
I was treated well and feel confident with Friendly Automotive working on my car. Friendly customer service is tops.

DB
David B.
Yakima, WA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
David said he has used them before and was very happy with them.
This review was collected via phone interview by Customer Research Inc.

TS
Tonilynn S.
Washington
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Tonilynn said the business came and picked up her vehicle and put new tires on it.
This review was collected via phone interview by Customer Research Inc.

KE
Kyle E.
Lolo, MT
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Kyle said the service was pretty good, however, he found the prices to be a little high.
This review was collected via phone interview by Customer Research Inc.

DD
Doug D.
Yakima, WA
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Spoke with Cade. He said it was a little too expensive, so he took the vehicle back and worked on it himself.
This review was collected via phone interview by Customer Research Inc.

CL
CHERYL L.
Yakima, WA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
it started with a brake light!
When you found the "CLUNK" in the steering column and sent me to the dealer, the service tech told me the car wasn't under warranty any longer. So you found the cost of the part and the estimate to realign the car. At that point, I took the estimate to the dealer and talked to the Hundai tech and, because so many cars had had this same problem, the warranty had been extended and they fixed it for free. Thanks for the input and we'll see you for a oil change again. Cheryll Lover

BE
Britney E.
Washington
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Britney said she called the staff on the phone with a few weeks ago, and they stated they didn't charge for inspection. So when she got an inspection, the business did charge her. However, the people are really friendly, helpful, and worked with her on everything.
This review was collected via phone interview by Customer Research Inc.

LM
LARRY M.
Yakima, WA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Alternator replacement
Staff at Friendly Automotive were quick to get our Toyota Highlander back on the road with an alternator replacement. Great service.

HS
Harold S.
Washington
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Harold said he liked the owner. He also appreciated that the business followed through and did what they said they were going to do with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RN
Rachel N.
Yakima, WA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Rachel said she always has great service at this business.
This review was collected via phone interview by Customer Research Inc.

PT
PAUL T.
Yakima, WA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
FRIENDLY!
Friendly is their name and friendly is what they are. In and out in 30 min. with no oil spilled.

BH
Billy H.
Washington
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Billy said the service provided to him let him know that his vehicle was being analyzed, taken care of and properly looked after. The attitude of the staff gave him a good feeling that they knew what they were doing and that his business mattered.
This review was collected via phone interview by Customer Research Inc.
Felix R., Owner from Friendly Automotive West responded on 07/13/2018

Hi,

We appreciate your positive comments and we sincerely thank you for your business!

Felix Rifa
Owner


DL
Dennis L.
Washington
Subaru
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Dennis said the staff do a good job, and he likes the facility overall.
This review was collected via phone interview by Customer Research Inc.

AF
Audrey F.
Washington
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Audrey said the service was good. The employees got everything done she needed, got her an appointment, even though it was last minute and went above and beyond double checking other things needing to be done with her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Barney B.
Yakima, WA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Barney said the staff are honest and he trusts them.
This review was collected via phone interview by Customer Research Inc.