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SureCritic / Friendship Hyundai Of Bristol
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Friendship Hyundai Of Bristol

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(26 Reviews)
89
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Score Details

5 stars
89%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
5
Total ReScores™
4.8
ReScore™ Average
89
Net Promoter Score ®

Business Details

Categories
Contact
(423) 652-6200
No Business Hours Provided

Business Hours

* No Time Zone provided
2638 W State Street Bristol, TN 37620
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(26 Reviews)
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Recent Reviews
PK
gravatar
Peter K.
Lebanon, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2022
0
Category: Sales
Great Cars, Unsavory Sales Team
Let me first get out of the way that I love the car and the warranty. That's not the issue here. My issue is with a specific sales person, Scottie Austin, and the general manager, whom I'll get to in a second. During the paperwork, Scottie tried to sneak past an obviously inflated rate for the loan and when confronted with it, he back pedaled stating that it was the best available due to rising interest rates. I have very excellent credit and knew I could get a much lower rate. After some back and forth I finally told them I would get my own financing and they started racking on additional fees stating that the lender's rate was due to the deal I was receiving. I brought this to the attention of the general manager, Richard Black stock and he was very dismissive and condescending. It was only once I got corporate headquarters involved that I was able to get our agreed upon sale price and the car. The entire experience has left me with a horrible taste in my mouth about Friendship of Bristol, in terms of the sales department. Let me specify that the service department is excellent and that they understand the importance of building and fostering a relationship with their customers. If you plan on buying a vehicle through Friendship of Bristol, get your financing outside of their terms as this will serve you well and limit a stressful purchasing experience
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