Let me first get out of the way that I love the car and the warranty. That's not the issue here. My issue is with a specific sales person, Scottie Austin, and the general manager, whom I'll get to in a second. During the paperwork, Scottie tried to sneak past an obviously inflated rate for the loan and when confronted with it, he back pedaled stating that it was the best available due to rising interest rates. I have very excellent credit and knew I could get a much lower rate. After some back and forth I finally told them I would get my own financing and they started racking on additional fees stating that the lender's rate was due to the deal I was receiving. I brought this to the attention of the general manager, Richard Black stock and he was very dismissive and condescending. It was only once I got corporate headquarters involved that I was able to get our agreed upon sale price and the car. The entire experience has left me with a horrible taste in my mouth about Friendship of Bristol, in terms of the sales department. Let me specify that the service department is excellent and that they understand the importance of building and fostering a relationship with their customers. If you plan on buying a vehicle through Friendship of Bristol, get your financing outside of their terms as this will serve you well and limit a stressful purchasing experience
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
