Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Second, the Garvey personnel that I dealt with were fantastic. They kept me advised of parts delays and how the repairs were coming along. Even with parts delays, they were able to complete the job by the date they promised. A special thank you to Dan, and especially Tiffany, who were always pleasant and seemed happy to speak with me, whether they called me or I called them. It was a great experience.