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Garvey Genesis Of Queensbury

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
3
Total ReScores
5.0
ReScore Average
66
Net Promoter Score ®

Business Details

Categories
Contact
(518) 792-9003
No Business Hours Provided

Business Hours

* No Time Zone Provided
257 Dix Avenue Queensbury, NY 12804
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 Reviews)

Verified Customer
Saratoga Springs, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2024
verified customerVerified Customer
10
Category: Sales
Garvey was a life saver!!
When no options were available locally for my GV80 service Garvey was kind enough to step in and service my vehicle. Local service in Albany area is questionable for the future. This will take a toll on the Genesis brand at least in our area.

EM
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EDWARD M.
Albany, NY
2021 G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/11/2023
verified customerVerified Customer
1
Category: Sales
2 out of 4 issues not fixed
First of all my service valet driver, Dave was excellent! Now the bad news.

I was informed that the annoying creaking noise from the cabin was "normal," because it has a sunroof. Genesis forums indicate it is a common problem that has been fixed by other dealers, and should definitely not be considered "normal" for a $70,000 car!

I also asked for the navigation to be updated since my maps were outdated. This also was not fixed because I was told my service advisor couldn't find their one USB drive containing the update. I was told it would be mailed to me. Haven't gotten it yet more than a week later. Service advisor said the navigation update takes 6 hours to download. I downloaded it in less than an hour and installed it myself.

My suspicion is they wanted my loaner vehicle back the same day and didn't take the time to perform the work I needed properly.

Again I can't say enough about the great professionalism and courtesy of my service valet driver Dave. That is the only reason I gave any stars.

WK
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WILLIAM K.
Ballston Lake, NY
2021 GV80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2023
verified customerVerified Customer
8
Category: Sales
Recalibrate windshield
Work completed as needed.

FM
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FERDINAND M.
Clifton Park, NY
2021 GV80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2023
verified customerVerified Customer
10
Category: Sales
Always a pleasure
The team at Garvey is always very efficient and a pleasure to work with

WD
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WILLIAM D.
Amsterdam, NY
2022 G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2022
verified customerVerified Customer
7
Category: Sales
hour and a half.
Was told it would be an hour wait if I didn’t want a wash and vacuumed, it ended up being an hour and a half although I didn’t have wash or vacuum.

JL
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JOHN L.
Mechanicville, NY
2022 GV70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
verified customerVerified Customer
10
Category: Sales
Replace transfer case
On time pick up and delivery. Positive follow up.

MS
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Mary S.
Lake Placid, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customerVerified Customer
10
Category: Service
Far Out !
The Dealership is as Wonderful as our GV70 Prestige Sport !

WK
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William K.
Ballston Lake, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
9
Category: Service
5000 mile service for my GV80
Excellent service and responsive staff

JM
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Joy M.
Queensbury, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Excellent
Excellent service always

JR
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Jamie R.
Clifton Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Excellent maintenance department
My car was overdue for maintenance and Garvey contacted me, which I appreciated. Valet service, service department and car detailing were exceptional. Thank you!!

SP
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Samara P.
South Glens Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
Great service
Brad gets things done

SP
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Samara P.
South Glens Falls, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
Great service
Brad always gets me in!

Verified Customer
Saratoga Springs, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
0
Category: Service
Garvey Genesis of Queensbury.
Excellent customer service.

LM
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Lisa M.
Clifton Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
verified customerVerified Customer
10
Category: Service
Recommended!
Genesis and Garvey are a great combination! I highly recommend both!

HD
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Howard D.
Saint Simons Island, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2021
verified customerVerified Customer
9
Category: Service
7500 routine check up went well
The 7500 mile check up on my G-80 went well.
Howard
Bradley S J. from Garvey Genesis Of Queensbury responded on 10/21/2021 01:31 PM

Howard,
Thank you for providing feedback of your recent visit. We are doing our best to keep up with demand for valet services but we are behind currently. Sorry for the inconvenience, if we can do anything further give me a call personally 518-832-4470


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