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SureCritic / Genesis Of Appleton
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Genesis Of Appleton

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
69
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Score Details

5 stars
68%
4 stars
13%
3 stars
3%
2 stars
10%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
69
Net Promoter Score ®

Business Details

Categories
Contact
(920) 749-3232
No Business Hours Provided

Business Hours

* No Time Zone Provided
3023 Victory Lane Appleton, WI 54913
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(10 Reviews)
Write a Review
Recent Reviews
RA
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Robert A.
Bellevue, WI
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
I was able to to get in for service in a short time.
I had to change my service date and was givena new date just a few days forward.
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 03/12/2022 09:39 AM

Robert, Thank you for the feedback regarding your recent service.  We look forward to continuing a 5-star level relationship with you and your Genesis

Verified Customer
De Pere, WI
2022 Genesis Gv70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
verified customerVerified Customer
2
Category: Service
Disorganized
On two separate scheduled maintenance for new vehicle the valet service was messed up. No vehicle was left as per the genesis program we had to make arraignments for a second vehicle. After they forgot to schedule pickup on day of service we had to make arrangements again the following day. They caused us to have to change work schedule to be available for pickup then they were 20min late so I took car in for service/
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 03/07/2022 05:49 AM

Thank you for the feedback.  We are truly sory that your Genesis experience has not been what it needs to be.  I assure you that big changes are coming to Bergstrom Genesis of Appleton and quality of service WILL get better.  In the meantime, do not hesitate to reach out directly to me, Joe Hengel, or Mike Jersett (our Genesis management team).

CR
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Charles R.
Wausau, WI
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
100%happy
Everything was well done and professional
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 02/25/2022 03:03 PM

Hi Charles, thank you very much for the feedback. I am very glad our team was able to handle your service in a timely, informative, and professional manner. We will strive to continue that high level of service through any future vehicle needs. Thank you again for choosing Bergstrom Genesis, have a great weekend, and safe travels!

Verified Customer
Wausau, WI
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
G70
Service was excellent. They made every effort to diagnose and fix the issue.
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 11/17/2021 06:43 AM

Thank you for the feedback regarding your recent service.  We look forward to continuing the 5-star level service for you and your Genesis!

HS
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Henry S.
Waupun, WI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
9
Category: Service
My bluelink service would not connect
One of the major reasons why I decided to buy a Genesis is because of their safety record. I was disappointed when I tried to connect my Bluelink service (a safety feature) and it would not connect. Genesis along with Bluelink worked on my case until they got it to work. There is only one vehicle for me and my family that I trust and that is Genesis. Genesis treated me and my family as a valued member of their family.
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 10/20/2021 06:34 AM

Henry, I know this journey has had its bumps.  Glad that we could get your concerns remedied in the end.  We're glad to have you as part of the Genesis family and look forward to what the future brings.

PS
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Paul S.
Neenah, WI
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customerVerified Customer
10
Category: Service
Making sure I'm a satisfied customer
Bergstrom is making sure the work they did is 100% satisfactory. Can't ask for any more than this.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2021
4
Category: Service
Happy warranty work done. Meh on workmanship.
Friendly staff and clean operation. Had recall work done as well as had wheels replaced as the clear coat was beginning to blister and peel. Also had bronze window trim replaced under warranty as it had become corroded and discolored. Replaced trim looks great. However the rubber molding on passenger side was not installed with precision. The front door molding butts up to the rear door molding and there's a noticeable height difference. In addition, some of the hard black molding was chipped in two stop where the installer appears to have done some damage taking off the old trim. Pointed this out to service manager. Even sent photos. 4 stars for the overall experience. 2 stars due to lack of follow up.
MICHAEL P J., Assistant Service Manager from Genesis Of Appleton responded on 09/16/2021 06:02 AM

Paul, thank you for the feedback regarding your recent service.  I would like to look further into this matter and hopefully repair the damage done to your vehicle and to your service relationship with Bergstrom Genesis.  If you could forward the emails referenced to jhengel@bergstromauto.com I would greatly appreciate it.  From there, I will reach out and further discuss options.  Thank you in advance for the communication and communications to come.

SP
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Scott P.
Shawano, WI
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
verified customerVerified Customer
Category: Service
Perfect Experience
My expereince was perfect. The service advisor was amazing, communication was incredible and I truly felt as though they cared about my vehicle and having it be right.
Recommended
Verified Customer
Appleton, WI
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
They have helped me in the past,
It is not set up for people who buy luxury cars.
Recommended
Verified Customer
Chilton, WI
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
cleanliness
n/a
Recommended
PZ
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Peter Z.
Appleton, WI
2018 Genesis G90
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/21/2019
verified customerVerified Customer
Category: Service
trunk doe!s not open.
can not get my car fix.
Not Recommended
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