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SureCritic / Genesis Of Arlington
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Genesis Of Arlington

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)
67
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Score Details

5 stars
76%
4 stars
11%
3 stars
7%
2 stars
<1%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
4
Total ReScores™
4.8
ReScore™ Average
67
Net Promoter Score ®

Business Details

Categories
Contact
(781) 643-8000
No Business Hours Provided

Business Hours

* No Time Zone Provided
1165 Massachusetts Ave. Arlington, MA 02476
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)
Write a Review
Recent Reviews
JP
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Jane P.
Revere, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2024
8
Category: Service
Excellent survice
Professional & knowledgeable service with great communication while my car was being serviced. The downside was waiting months for an appointment. I had an issue with starting my car I "needed" to go to a local service and was told I needed a new very expensive gel battery, which was not the case at all.
SB
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Stephen B.
Hanson, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
9
Category: Service
Prompt and polite service
Dealers service consultant was very nice and the service was somewhat quick. It might have been good to make the waiting area a bit larger and to provide more seating with beverage availability. I give the service consultant the maximum stars for good service.
PN
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Philip N.
Stoneham, MA
2021 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2022
verified customerVerified Customer
8
Category: Service
Service experience
The service was done as expected and the service manger did move up my original on-line appointment.

My rating of three stars is the availability of the valet service which is a big part of purchasing the Genesis. Having to take Ubers when I should be getting my car picked up or at the very least transportation to and from my office.

Phil
JOHN G A., Service Director from Genesis Of Arlington responded on 01/07/2022 05:52 AM

Thank you very much for taking the time to fill in the survey. We appreciate your feedback & appologize for the inconvenience.

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
AC
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Anthony C.
Wakefield, MA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Service
Excellent
All is good
CG
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Charles G.
Woburn, MA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customerVerified Customer
Category: Service
convenient
They care and want to make sure you are satisfied
Recommended
Verified Customer
Stoneham, MA
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2021
verified customerVerified Customer
Category: Service
Mirak
I just as told my car would be ready in 3 days . I was told there were no loaners or rentals available. I had to rent from enterprise for 100$ a day and it took nearly 3 weeks to get my car back . I was never updated on the status and could not get a call back . Had to call at least 7x before I spoke to someone very rude and still the car was not ready when I was told it would be .
Not Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 06/13/2021 06:22 AM

Rory, Thank you very much for taking the time to fill in the survey. We appoligize for the unexpected delays in your parts arriving. 

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
Verified Customer
Marblehead, MA
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Great service
Service dept is very professional and well organized. Waiting room was clean and spotless
Made a appointment and when I arrived I was greeted almost immediately. Car was the taken into Bay Area and worked on Overall I give them a 10
From what I read about other dealerships Mirak is a shinning star
Recommended
BC
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Brian C.
Saugus, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Fantastic
Fantastic service as usual when my Genesis is being serviced everyone at Mirak is very professional, knowledgeable, and understanding. I would recommend anyone looking to get their vehicle serviced to choose Mirak first
Recommended
WG
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Wilfred G.
Danvers, MA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customerVerified Customer
Category: Service
The people
I’ll be back.
Recommended
JL
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John L.
Chestnut Hill, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
quality of staff interaction
x
Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 09/03/2020 09:03 AM

John, Thank you very much for taking the time to fill in the survey. We appreciate your buisness & look forward to seeing you again!

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
Verified Customer
Dennis, MA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
verified customerVerified Customer
Category: Service
Lacks opulence in comparison to other luxury brands.
People were great but facility is lacking appeal.
Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 07/02/2020 09:37 AM

Thank you very much for taking the time to fill in the survey. It was a pleasure speaking with you during your visit. We value your feedback & look forward to seeing you again.

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
VR
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Violeta R.
Woburn, MA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
verified customerVerified Customer
Category: Service
everything
The phone and in person experience the sales and financial the honest and open approach in usually lucrative business that does not care about customers; it is refreshing to know that places like Arlington Genesis exists.
Highly recommended.
To everyone and anyone that asks me and many people did because of beautiful car :)
Genesis is earning the legions of fans in the area
Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 06/19/2020 11:42 AM

Violeta, Thank you very much for taking the time to fill in the survey. We appreciate the 5 Star review & look forward to seeing you again!

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
WG
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Wilfred G.
Danvers, MA
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Category: Service
Service Department
Always the same EXCELLENT Service ever time you go .
Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 06/02/2020 06:32 PM

Buster, Thank you very much for the 5 Star review. We look forward to seeing you when you get back from the Vineyard.

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
Verified Customer
Wilmington, MA
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2020
verified customerVerified Customer
Category: Service
I will NEVER visit this Genesis dealership again!
I was charged to have the air filter compartment and engine cleaned of all debris. so I was surprised when I opened the hood and popped off the engine cover and discovered acorns and acorns remnants not only in the air filter compartment but in plain sight on the engine block!!! Inside the air filter block was so filthy that I have to take it apart and soak it with degreaser then wash it with hot water. This is the 3rd time that I have been disappointed with service from Mirak Genesis and this will definitely be the LAST time.
Not Recommended
JOHN G A., Service Director from Genesis Of Arlington responded on 05/22/2020 05:59 AM

Mr. Johnston, I would very much like to discuss your last service. What is the best way to reach you please? Thank you in advance.

John Aldinger
Service Director
Mirak Hyundai
781-641-6883
RL
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Robert L.
Groton, MA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
G80 One Year On -- Glowing Appreciation for my G80 and Genesis of Arlington
In 2019 the favorable reviews by a national consumer magazine led me to consider the G80. I drove demo comparisons with Lexus and others luxury brands. After purchase, and a year of driving my new G80 Ultimate AWD V8, I am much more than satisfied. The car is a dream to drive, and it has been beyond comfort for my passengers. Genesis of Arlington, AKA Mirak, has been great for service and inquiries. The included valet service and free rental car during scheduled maintenance are a very positive plus, because I do not live near Arlington, and do not drive that way often.
Recommended
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