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SureCritic / Genesis Of Bloomington Normal
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Genesis Of Bloomington Normal

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(11 Reviews)
100
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Score Details

5 stars
90%
4 stars
<1%
3 stars
4%
2 stars
4%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(309) 664-1222
No Business Hours Provided

Business Hours

* No Time Zone provided
600 Greenbriar Drive Normal, IL 61761
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Service Department's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(11 Reviews)
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Recent Reviews
DP
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Dustin P.
Champaign, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
10
Category: Service
Quick to resolve issues and great communication
They are quick to resolve issues and are great at keeping In communication.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2021
5
Category: Service
Service History NOT being updated
They get a 5 star for communication and addressing the issues with my G70 but they do not enter the service history when my vehicle is in for service which is why I am rating them 3 stars, my Genesis app is telling me my car is due for an oil change but I do 6k intervals and the last time the service was entered was from another dealer at 30k miles. My car was in here at 34998 miles on 05/25/21 and got an oil change but it doesn't reflect on my history because they aren't updating it. I will be calling and addressing this with management and corporate because if something happens they'll want to blame it on me because the "oil wasn't changed".
BRANDON W K., SERVICE MANAGER from Genesis Of Bloomington Normal responded on 08/18/2021 08:00 AM

Thank you for the review. Certainly do not worry we digitally store your maintenance records. We have put a request into Genesis and are waiting on a resolution. I will contact as soon as Genesis support gets back with me. Thanks for letting us know and we will get this taken care of for you. 
Have a great day 

Brandon Kessinger
Service Manager
309-664-1222

BRANDON W K., SERVICE MANAGER from Genesis Of Bloomington Normal responded on 08/19/2021 03:08 PM

Thank you for taking your time to ReScore us. We look forward to taking care of all your servicing needs. Myself and the rest of the O'Brien Genesis service team look forward to another record setting year of customer service.
Thanks again and we will see you tomorrow.

Brandon Kessinger
Service Manager
309-664-1222

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