Service Department's Reviews

4.6

(32 Reviews)

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Recent Reviews

timmie L c.

Milpitas, CA

06/30/2024

Category: Service

first class service

I purchased my 2025 GV80 from Genesis Dublin and my sales lady Lauren Jarvis had helped me with all process and personally delivery the car at late hours, show me all the functions with patience. Thanks Lauren

Kevin M.

Brentwood, CA

10/02/2022

Category: Service

Everytime i call

The ladys are so rude i feel like i made the wrong decission purchaseing a brand new vehicle from dublin anything happens withbmy warrantys its like they dont want to fix it i call for a license plate frame she yells in my ear parts is closed today sir like bitch shut ur old ass up they need to fire the youg guys and the old customer service dublin genesis needs a reboot big time big time now i drive my genesis to roseville 2 hours away from my house to get 10 star service.

Jorge v.

Discovery Bay, CA

07/22/2022

Category: Service

Service department

Well so far Genesis of Dublin is a bust!!......I have called the service department two days in a row and left 3 messages and have yet to have anyone call me back!!........ Unfortunately, this is the only Genesis dealership that is semi close to my residence..........Genesis in other areas actually answer the phone and will schedule an appointment but are really far............my recommendation is to not support this dealership if you are looking to buy because you will be sitting on a vehicle that won't be worked on or you , in other words, will spend Genesis money and get less than Hyundai service!!

Ranjit L.

Concord, CA

2017 Genesis G80

01/31/2022

Verified Customer

Category: Service

EXCELLENT SERVICE

Excellent service and comfortable waiting area. Service was done fast while waiting.

MARIKA Y. from Genesis Of Dublin responded on 01/31/2022 02:16 PM

Thank you Ranjit for your honest review.

Have a great day,
Genesis Of Dublin

Verified Customer

Livermore, CA

2018 Genesis G80

01/25/2022

Verified Customer

Category: Service

Excellent

Excellent excellent excellent

MARIKA Y. from Genesis Of Dublin responded on 01/25/2022 04:23 PM

Thank you for your honest feedback, your opinion of us matters!

Have a great week,
Dublin Hyundai

Harold B.

Danville, CA

2021 Genesis G90

12/30/2021

Verified Customer

Category: Service

Friendly service

Everyone at the dealership were friendly and courteous. Kept me informed about the progress

MARIKA Y. from Genesis Of Dublin responded on 12/30/2021 02:07 PM

Thank you Harold for your honest feedback.

Have a happy new years!
Dublin Hyundai

Melinda F.

Concord, CA

2017 Genesis G80

12/01/2021

Verified Customer

Category: Service

Great customer service

I have been going to Dublin for the past 6 months and the genesis service department has been very professional and courteous.
Joe knows his products and helps me keep my g80 well maintained.

MARIKA Y. from Genesis Of Dublin responded on 12/02/2021 09:21 AM

Thank you Melinda so much for trusting us with your business, it means a lot to our staff.

Have a happy holiday season,
Genesis Of Dublin

Stephanie E.

Pleasanton, CA

2020 Genesis G70

11/29/2021

Verified Customer

Category: Service

Great customer service

The service department at Genesis Dublin are always very pleasant and explain the services provided. I highly recommend buying a Genesis and maintaining it at the dealership!

MARIKA Y. from Genesis Of Dublin responded on 12/02/2021 09:20 AM

Thank you Stephanie for your honest feedback, our team appreciates it!

Have a great holiday season,
Dublin Hyundai

Joseph N.

Danville, CA

2017 Genesis G80

08/14/2021

Verified Customer

Category: Service

How can a retailer operate like this?

For the second time I showed up for a scheduled appointment only to be told, after they took my car and I set myself up in the waiting room to work remotely, that they didn't have the parts needed! And this time it was an oil filter!!! How can you not stock oil filters? How can you have someone rearrange their work day and not check the day before this appointment to verify if you have the parts needed?!?!
Last time it was brake rotors!
Just amazing.

MARIKA Y. from Genesis Of Dublin responded on 10/06/2021 08:57 AM

Thank you Joseph for your honest feedback. I will work with my team to help improve our daily processes, & make sure this type of experience does not repeat itself.

Best.

Ranjit L.

Concord, CA

2017 Genesis G80

08/12/2021

Verified Customer

Category: Service

NOT A LUXURY VEHICLE DEALERSHIP

Genesis of Dublin is a Hyundai Dealership and is not set up to provide upscale service of a luxury brand. The customer service and response to customer needs improvement. When you pull up for service, it is a minimum 15 minute wait for an advisor to approach you. Genesis has only 2 dealership in Contra Costa County and very inconvenient for owners in Concord area. If Genesis of Dublin want to be a luxury dealership, they need to improve on the following:

1. Communication with Owners
2. Specific Genesis trained Service Advisors and Mechanics
3. Adequate inventory of parts
4. Loaner cars
5. Better customer waiting area

MARIKA Y. from Genesis Of Dublin responded on 08/12/2021 03:36 PM

Hi Ranjit,
We value the Genesis branding & appreciate all positive & negative reviews. We know that everyday we will learn how to be better than we were the day before. Thank you Ranjit for giving us good constructive criticism , I promise you we will get there!

Have a great weekend,
Genesis Of Dublin

Ed G.

Walnut Creek, CA

07/19/2021

Never Again! Poor Customer Service. Incompetence. Poor Quality.

I've had my #1 and #2 worst ever service shop experiences at this Dublin Hyundai dealership on back to back visits over the past three months. First, I went in for a routine maintenance service a few months ago (e.g., oil filter changes, oil change, check fluids, etc.). They estimated the service should take 45 mins up to 1.5 hours. No problem. I waited in the showroom. 2 hours later they can to update me things are taking longer. They didn't have the right oil filter in stock for my car so they had to drive to San Jose to get it (mind you, I made the appointment 2 weeks earlier, you think they could've gotten the filter before my appointment?!!). Once they got the right filter, they "discovered" they didn't have the right oil for my car because it's a 2021 G80 it needs "special oil." So, they had to go to Pep Boys or somewhere to buy the oil. Again, something they should have done BEFORE my appointment. All in all my normal, routine maintenance appointment lasted 4.5 hours! To their credit, the service manager kept checking in to let me know the reasons for the delays.

I said #1 & #2. Well, #2 worst happened today. My back up camera stopped working a couple weeks ago. Despite my hesitation to take it back to Dublin Hyundai, I did; I wanted to give them a second shot. This time I roll up at my appointment time. I waited. I waited. I waited for 25 mins sitting right outside the service window. Nobody. Not one service tech asked me if I needed help despite walking right past me on several occasions. After about 20 mins I motioned to one of them for help and he looked away and answered a phone call. 5 mins later I parked my car and went in to speak to the service manager. I told him what happened and my frustration. He said he understood but said he was shorthanded with staff. I told him shorthanded is one thing but the staff he does have is rude, uncaring and dismissive to a client's needs. I did nothing more than schedule an appointment, show up on time and get ignored for 25 mins.

Never again will I go to this dealership. There is one in Richmond, more than double the miles away, but I'll be going there from now on!

Not Recommended

MARIKA Y. from Genesis Of Dublin responded on 07/21/2021 09:00 AM

Good Morning Ed,
Thank you very much for your honest feedback. The Genesis experience is very important to us, if you could contact myself I personally would appreciate it.

Best,
Genesis Of Dublin
Marika Young
925-803-7700

Steven L.

Danville, CA

2021 Genesis G80

07/16/2021

Verified Customer

Category: Service

Great car, great service from the dealership

The 2021 G80 is an exceptional automobile. Handles great, superior sound system, and technology out the yang-yang.

Recommended

MARIKA Y. from Genesis Of Dublin responded on 07/20/2021 09:38 AM

Thank you Steven for your honest feedback.

Have a great day,
Dublin Hyundai

Oladipo O.

Lathrop, CA

2018 Genesis G80

07/06/2021

Verified Customer

Category: Service

Dublin Genisis 5 star service

I recommend if you have a Genesis to get it serviced at Dublin Genisis>

Recommended

MARIKA Y. from Genesis Of Dublin responded on 07/07/2021 11:34 AM

Thank you very much Oladipo for your honest feedback. We continue to be excited about the
Genesis brand/experience. Please continue to let us know how we are doing.

Have a great day,
Genesis of Dublin

Jacqueline F.

Clayton, CA

2020 Genesis G70

06/02/2021

Verified Customer

Category: Service

The WORST Company Period.

After owning this vehicle for a year. Trying to get my car serviced on the “Genesis” timeframe. Was nothing short of shooting a fart in the wind, wondering what direction it will go. This dealership, and ALL Genesis dealerships have absolutely NO respect for your time, nor do they stick to their end of the contract that is signed when purchasing your vehicle. After waiting over 3 months & threatening to call the police to finally get my car serviced. I was able to get it in, for a second time with them letting me know of a manufacturer defect AGAIN within the breaks & rotors. The service department. Good luck on a call back. If you want your car back after service, dirtier then 2 kids playing in a sandbox then the experience is perfect for you. Show respect for people’s time. Especially, when they give YOU their business. Instead. Because this location, & Genesis as the lean holder refused to take any ownership. The vehicle was paid off, and given right back to Genesis Of Dublin.

Not Recommended

MARIKA Y. from Genesis Of Dublin responded on 06/03/2021 09:04 AM

Jacqueline, Genesis of Dublin apologizes we could not earn your loyal business. We as a team really did try & help your grandson out, & did our best to make sure we accommodated his situation. We also took the vehicle back in hopes it did relieve some of his stress financially. We appreciate your feedback & will do our best to improve in all areas. We here at Genesis of Dublin wish you & your family all the best.

Sincerely.
Genesis Of Dublin

Verified Customer

Emeryville, CA

2017 Genesis G80

05/04/2021

Verified Customer

Category: Service

Not as satisfied !!

I really had a Unfortunate problem that occurred and I wish was done in a timely manner. so this review is not a good review at all . I will say that my car was at Dublin Genesis for over a month!!!! due to lack of staff some of the advisors are not professional they lack professionalism and communication skills . I had to call every other day to the dealership just to check and see the progress of my vehicle. This isn't Genesis fault, but they should hire people that love what they do and not have people work there just because there getting paid !!! And The advisor at Dublin Genesis his name is Edgar !!! Horrible advisor THANKS FOR NOTHING !!!! You never even introduced yourself once Brian left . Do your JOB ! But I will say I do like Genesis Car . I’m a owner of a G80 . Love my Vehicle :)

Not Recommended

MARIKA Y. from Genesis Of Dublin responded on 05/06/2021 07:58 AM

Thank You for ALL of your patience. I look forward to resolving your issue, & most importantly earn your trust back.

Have a great day, Talk to you soon.

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