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SureCritic / Genesis Of Elgin
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Genesis Of Elgin

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)
0
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Score Details

5 stars
80%
4 stars
8%
3 stars
8%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
0
Net Promoter Score ®

Business Details

Categories
Contact
(847) 888-8222
No Business Hours Provided

Business Hours

* No Time Zone Provided
1200 E. Chicago Street Elgin, IL 60120
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)
Write a Review
Recent Reviews
MR
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Mark R.
Naperville, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2025
5
Category: Service
Maintenance Included - well if you can wait 3 weeks for a loaner?
Bought a 2025 GV80 in August. Called to get serviced, they won't have a loaner car available for over 2 weeks? Doesn't do me a lot of good given I'm headed out on a 800 mile drive in 2 weeks? I had to call in to the dealership 3 times to finally get through to service. Not sure why there isn't a phone prompt for service, or a direct line? First call, went to voicemail, next it disconnected me, 3rd call got transferred service. After realizing that I couldn't get a loaner for 2 weeks, I expressed my concern that Genesis service was less than what I previously experienced at Mercedes and Acura. Service rep must not have appreciated my comments as he hung up without saying goodbye. Just call me when you want to schedule an oil change...which is what I was doing but didn't expect it to take 2 weeks to get a loaner. I guess most reviews that discuss service levels lacking at Genesis are true.

Good buying car experience overall although and the reason I gave 3 stars. that said I went through Costco and didn't have a trade making it an easy transaction. Sales rep was very knowledgeable and helpful after the fact.
SL
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Steven L.
Itasca, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
10
Category: Service
BOUGHT THERE FOR ONE REASON
I purchased a 2022 Genesis G70 from David Kang. I heard David was who I should see at Elgin Genesis if I wanted the best purchase experience. Although my G70 was available elsewhere, I am glad I purchased from David. He was absolutely as advertised. His product knowledge was unparalleled and his laid back persona made the whole car buying experience serendipitous. David introduced me to the service manager Ben who welcomed me as a new customer. Even though there are a couple of Genesis dealers closer, I will definitely be going back to David and Ben
JENNIFER T., Customer Relations Manager from Genesis Of Elgin responded on 12/21/2021 06:39 AM

Steven, 

Thank you for taking the time to fill out the survey, for your 5 star review and for your kind words about David and Ben.  They are certainly an asset to this brand.  We appreciate your business and look forward to have you back again!  

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845
DK
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Donald K.
Carol Stream, IL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
First service was great.
First service was great.
Recommended
JENNIFER T., Customer Relations Manager from Genesis Of Elgin responded on 07/01/2021 10:37 AM

Donald, 

Thank you for taking the time to fill out the survey and for your 5 star review.  We hope you are able to use the app to schedule your service in the future.  We appreciate your business and look forward to have you back again!  

Jenni Tuton
Customer Relations Manager
Elgin Hyundai
847-628-2845
FF
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Frank F.
Hampshire, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Great technicians
Service advisors and technicians are amazing. They did great work on my vehicle.
Recommended
HP
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Harry P.
Schaumburg, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
verified customerVerified Customer
Category: Service
Service knowledge
Keep up the good work
Recommended
AS
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Arthur S.
Elgin, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
verified customerVerified Customer
Category: Service
terrific dealership
Made everything real easy - no hassle
Recommended
JP
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John P.
Elgin, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Category: Service
Calling for service works well-on-line appointment is useless
BTW-On-line valet service is useless. I’ve made several appointments with both Elgin and Algonquin dealerships and no one ever showed up. I was told they didn’t have the appointment. Service only works if you call-that’s too bad, would have been a good service.
Recommended
AB
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Ajay B.
Carpentersville, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
verified customerVerified Customer
Category: Service
Always great customer service
Very happy with sales and service at this dealership
Recommended
Verified Customer
Schaumburg, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
You guys are awesome
Thanks flor great service
Recommended
Verified Customer
Elgin, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
verified customerVerified Customer
Category: Service
the employers in service areas knowledge
the people that I have dealt with at ghe dealership
Recommended
JA
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Joseph A.
Hoffman Est, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
verified customerVerified Customer
Category: Service
Staff caters to every need
Best dealership I’ve ever experienced and that after being a long time Mercedes owner
Recommended
BF
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Bruce F.
Elgin, IL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
verified customerVerified Customer
Category: Service
Great sales and service staff!
First class service!
Recommended
K
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K.
Park Ridge, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customerVerified Customer
Category: Service
very friendly and responsive.
Salvatore A
Recommended
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