Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
They took in my genesis gv70 to diagnose. Took 2 days to diagnose. And they couldnt fix it. ( did not provide a loaner car in the meantime)
The car broke down again the same they i picked it up, called them and ask them to pick it up and they said no. I had to drive in limp mode at 30 miles an hour for 2 hours to get to the dealer.
The diagnose the car again and thel me the fix is gonna take 3 days.
They do not provide me a loaner yet again.
It has been 7 days and they dont reply to calls. Occasionally they reapond to a text message saying they dont know when it will be ready. In the meantime im stick without a car and no answers.