business image

Genesis Of Lafayette

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(14 Reviews)
76
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(337) 984-9050
No Business Hours Provided

Business Hours

* No Time Zone Provided
5001 Johnston Street Lafayette, LA 70503
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(14 Reviews)

EG
gravatar
Edwin G.
Youngsville, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Category: Service
Great Service
Kellie, Ridge and Jason are always so kind and helpful. Jason seems like he’s an awesome boss!! Thanks again guys!!
Keep up the great work.
JADE S. from Genesis Of Lafayette responded on 03/18/2022 02:10 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!! P.s. Yes Jason is a cool boss, super blessed to have him.

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


LA
gravatar
Louis A.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
10
Category: Service
Best brand in Lafayette
This company is extremely meticulous and careful with customer service and response to any needs. I truly appreciate the family friendly and warm reception especially during these difficult Pandemic Times. The staff goes above and beyond from Sales, service , parts , and management.
JADE S. from Genesis Of Lafayette responded on 01/20/2022 05:44 AM

Thank you for an awesome review!! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


WS
gravatar
Wilbert S.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
1st service visit, exceptional
Scheduled first service, experience was as expected.....exceptional!!
JADE S. from Genesis Of Lafayette responded on 01/12/2022 05:41 AM

Thank you for taking the time to complete the survey and feedback!! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


Verified Customer
Abbeville, LA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/14/2021
verified customerVerified Customer
4
Category: Service
First oil change
Overall it was a mistake that made the process problematic. Other than that, if valet service and a loaner are part of my purchase I’d like to know.
Jason P B., service manager from Genesis Of Lafayette responded on 12/21/2021 02:30 PM

Thank you for taking the time to complete the survey. I would like to speak with you briefly about your rating. Please let me know a good time to contact you, or feel free to reach out to me at the number/email listed below.

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


DE
gravatar
Daryl E.
Shreveport, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
10
Category: Service
Great Experience!
Recently leased a ‘22 G70 and the experience was a very good one! First, there was a lot of G70s to choice from. It’s unusual to see that much inventory at one place. My salesman, Jordan, and the staff was very accommodating, knowledgeable and nice! Strongly recommend this dealership!
VELVET N T. from Genesis Of Lafayette responded on 12/13/2021 06:52 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com


Verified Customer
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customerVerified Customer
10
Category: Service
Great Service Advisor
Entire service department excellent! Advisor the reason I return to this dealership.
VELVET N T. from Genesis Of Lafayette responded on 11/05/2021 07:45 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


JM
gravatar
Julie M.
Franklin, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Service
Satisfied customer
I was able to call and schedule a service on my vehicle, have it picked up and delivered. This is convenient for me! Serviced with a smile! Thanks again, Mr. Toby!!
VELVET N T. from Genesis Of Lafayette responded on 11/03/2021 01:27 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


LA
gravatar
Louis A.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
5 Stars
An experience any person should have when dealing with maintenance of their vehicle.
VELVET N T. from Genesis Of Lafayette responded on 08/25/2021 06:42 AM

Thank you for taking the time to complete the survey!  We appreciate your feedback! Should you need anything at all, please let me know. 

Velvet Terry
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
vterry@saveatsterling.com


LA
gravatar
Louis A.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
verified customerVerified Customer
Category: Service
Chooooooooo
Best Service in America. I have had 6 Hyundai Genesis vehicles since 2015.
I’m only buying from here.
Recommended
Jason P B., service manager from Genesis Of Lafayette responded on 04/19/2021 05:35 AM

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


DW
gravatar
David W.
Lake Charles, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
Category: Service
Good Service
Good service
Recommended
Jason P B., service manager from Genesis Of Lafayette responded on 02/09/2021 03:16 PM

Thank you for the review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


LA
gravatar
Louis A.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Category: Service
Best Genesis
I recommend them to anyone and everyone.
Recommended
Jason P B., service manager from Genesis Of Lafayette responded on 12/04/2020 02:11 PM

Thank you for the great review!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Verified Customer
Lafayette, LA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2020
verified customerVerified Customer
Category: Service
Great staff but that's it
The three stars are for the Amazingly courteous and helpful service staff, but no comments on the dealership and their customer service system
Not Recommended

LA
gravatar
Louis A.
Lafayette, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
Staff from Damon to Kelly to Carl
Great leadership
Young minds willing to learn
And a heart

They are all MVPs

I truly love my Hyundai Genesis branch

Lafayette La

PS

Not Kia
Recommended
Jason P B., service manager from Genesis Of Lafayette responded on 03/25/2020 06:23 AM

Thank you for the kind words and review of our service team!!!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


CR
gravatar
Christel R.
Opelousas, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
Great service
Professional service, courteous staff
Recommended
Jason P B., service manager from Genesis Of Lafayette responded on 02/26/2020 09:33 AM

Thank you for the great review!!

Jason Boudreaux
Service Manager
Sterling Hyundai
337-984-9050
jboudreaux@saveatsterling.com


Displaying all 14 Review
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(183 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(77 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(945 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(166 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.