My experience with Genesis of Littleton was unbelievable. My wife and I visited early in December to look at a used GV80. We were met by Hailey who told us it was out on a test drive. She was talking to other colleagues and seemed bothered we wanted more info. So we just left. A few days later, I get a text from Hailey stating there was a GV80 with the options and colors my wife liked, and would we like to reserve it. I said yes and asked what needed to be done to reserve. Hailey told me they needed a photo id,credit card and a completed financing application. I told Hailey we were going to pay cash, and not finance. The response was they required all buyers to finance for at least six months. I told her I would not do that, and she responded it was required. Told her no, and thought that was the end of it. A few days later she texts and asks if I am sure I do not want to reserve the vehicle. Again told her not if I had to finance. I get yet another test asking if I was really sure I did not want to reserve the vehicle. Gave her the same response. A few days pass, and I get a text telling me they have a GV70 with the 2.5 engine and black interior. Tell her we were looking for a GV80, the 3.5 engine and anything but black. Also told her I was not buying from them if I had to finance. On the morning of 12/20, I get a text that they have several GV80s coming in. Hailey states if I buy the Colorado package (whatever that is), and a service contract, the would ALLOW me to pay cash (caps are my emphasis). I tell her I am not buying a service contract on a vehicle with a five year warranty. Her response was that is what they require, and perhaps they are not the dealership for me. Now, I have not contacted them since my first interaction where I told them I would not finance. The condescending texts continued - they were going to allow me to pay cash, but not now. Reminded her that she continues to send me unsolicited texts. Final jab was they can turn away any business they like. You can see the text exchange on my Google review. I sent a letter to the manager who responding he was sorry IF she was not polite or professional. I reminded him that we were treated with utmost courtesy at any other dealership we visited. If you still want to buy here, I suggest you look at the Google reviews for their service center. They have a 1.3/5.0 rating.
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