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Genesis Of Miami Lakes

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(305) 728-5000
No Business Hours Provided

Business Hours

* No Time Zone Provided
6200 Nw 167 Street Miami, FL 33014
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)

HV
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Henry V.
Miramar, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Service
Service
As always the service was impeccable. Franklin always make sure we’re taking care of and provide quality service. You’re lucky to have him representing your company.
Willie P., Service Manager from Genesis Of Miami Lakes responded on 09/14/2021 07:41 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Genesis Of Miami Lakes .

Willie Perez
Service Manager
305-728-5034

YL
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Yosvani L.
Hialeah, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
verified customerVerified Customer
Category: Service
Alberto is the best exceptional salesperson.
Thank u for everything
Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 05/03/2021 07:37 AM

Thank you for the great review! We’re so happy your experience here was a positive one and can’t wait to have you back at Genesis of Miami Lakes !

Willie Perez
Service Manager
305-728-5034

CK
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Chang K.
Miramar, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2021
verified customerVerified Customer
Category: Service
Willie P., Service Manager from Genesis Of Miami Lakes responded on 03/17/2021 09:34 AM

On behalf of our entire team, I would like to Thank you for your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Willie Perez
Service Manager
305-728-5034

EP
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Ernesto P.
FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2021
verified customerVerified Customer
Category: Service
I felt cheated and cheated
Disappointed by poor and poor quality of service

I bought a new Genesis g80 at 17000 miles I had to change the tires that came for 46,000 and had to pay

In the same way it happened to me with the battery of the same car, they did not enforce the guarantee I had to pay for the battery
Not Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 02/03/2021 12:11 PM

Please accept our deepest apologies for any inconvenience you had during your visit in our service department. I do Understand you had some concerns and I am working hand in hand with my team daily trying to prevent this from happening again. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Willie Perez
Service Manager
305-728-5034

LM
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Lazaro M.
Hialeah, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2021
verified customerVerified Customer
Category: Service
Very bad service after buying the car
If you buy a Genesis good luck scheduling the service appointment. I guess since they are free or included in your MSRP they don’t really care about good service. I had a Lexus before Genesis and they would call you 7 days before you due date for maintenance and help you schedule you appointment. This dealer of Miami Lake you have to beg, my car was 17 days over due because how hard was getting the appointment scheduled and the long wait for the valet service.
Not Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 01/20/2021 02:46 PM

Hi Lazaro We value and appreciate your business.Please accept our deepest apologies for any inconvenience you had during your visit in our service department. I do Understand you had some concerns and I am working hand in hand with my team daily trying to prevent this from happening again. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Willie Perez
Service Manager
305-728-5034

Verified Customer
Miami, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2020
verified customerVerified Customer
Category: Service
BADDDD SERVICEEE
Bad service, they never have a loaner to provide me. Every time I need to do service they can’t give me a car, and I have to wait 2 to 3 hours in the waiting area, paying that much for a car!!! they can’t even provide a good services , I’m definitely going for a Porsche... screw this. I can’t deal with the service of this dealer
Not Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 06/11/2020 01:47 PM

Please accept our deepest apologies for any inconvenience you had during your visit in our service department. I do Understand you had some concerns and I am working hand in hand with my team daily trying to prevent this from happening again. Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Willie Perez
Service Manager
305-728-5034

TR
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Teresa R.
Sunny Isles Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customerVerified Customer
Category: Service
Mrs
Thanks
Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 03/19/2020 07:39 AM

Thank you. We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034

Verified Customer
Hialeah, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/15/2020
verified customerVerified Customer
Category: Service
Horrible customer service
Horrible dealer
Not Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 03/19/2020 07:31 AM

On behalf of our entire team, I would like to Thank you for your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Willie Perez
Service Manager
305-728-5034

OV
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Oscar V.
Doral, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
verified customerVerified Customer
Category: Service
Very professional and timely
Very professional and timely
Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 02/28/2020 01:24 PM

 

Thank you for taking the time to complete our online survey regarding your recent service here at Potamkin Hyundai, We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034

PD
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Pedro D.
Sunny Isles Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
verified customerVerified Customer
Category: Service
Good
Happy
Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 02/27/2020 12:01 PM

Thank you for your business. We appreciate and value your business.

Willie Perez
Service Manager
305-728-5034

PD
gravatar
Priscilla D.
Miami Gardens, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
verified customerVerified Customer
Category: Service
Promptness of the service
Outstanding service!
Recommended
Willie P., Service Manager from Genesis Of Miami Lakes responded on 12/09/2019 02:38 PM

Thank you for taking the time to complete our online survey regarding your recent service here at Potamkin Hyundai, We value and appreciate your business.

Willie Perez
Service Manager
305-728-5034
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