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Genesis Of Nashua

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28 Reviews)
67
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
2
Total ReScores
4.0
ReScore Average
67
Net Promoter Score ®

Business Details

Categories
Contact
(603) 888-1121
No Business Hours Provided

Business Hours

* No Time Zone Provided
140 Daniel Webster Highway Nashua, NH 03060
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(28 Reviews)

RD
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Robert D.
Londonderry, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Service
Great job

GS
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Gary S.
Townsend, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
full service at its best
in a time when corners are cut the genesis experience is refreshing

PP
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Peter P.
Derry, NH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2022
verified customerVerified Customer
3
Category: Service
sales staff is very welcoming
I have owned many luxury vehicles in the past, Volvo, Acura and Infiniti. Genesis was the first who DID NOT wash and vacuum my vehicle when service was complete
AMYMARIE D C. from Genesis Of Nashua responded on 02/16/2022 06:34 AM

Peter, Thank you for taking the time to provide a review. We are very sorry to hear about your unsatisfactory experience at our dealership. We are making some changes and would like the opportunity to regain your trust. Next time you come in for service please feel free to mention this matter. We will gladly wash your vehcile. If you would me to reach out to you and go over the matter, I will gladly do that. Thank you 

Amymarie Count
Service Coordinator
Nashua Hyundai
jesseb@thompsonauto.net
603-888-8080 ext. 325


JG
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Jean G.
Nashua, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customerVerified Customer
10
Category: Service
Great service
Always ready to help, fast ,clean
JESSE B. from Genesis Of Nashua responded on 12/06/2021 01:00 PM

THANK YOU JEAN!!


RN
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Raymond N.
Hudson, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Service
Service “with a smile”
I cannot express my satisfaction with Nashua Hyundai in every phase from buying my vehicles to service and all aspects of the experience. I have recommended them to virtually all my family and friends and they all have reported like satisfaction.
JESSE B. from Genesis Of Nashua responded on 11/02/2021 03:52 AM

THANK YOU RAYMOND


RD
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Robert D.
Londonderry, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
Great experience
Service was done on time, and correctly
JESSE B. from Genesis Of Nashua responded on 10/13/2021 03:53 AM

thank you robert


DW
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Donald W.
Naples, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2021
verified customerVerified Customer
Category: Service
Service dept let me leave knowing I was driving on an unsafe tire
Love Genesis cars but this revive department let me leave on a tire they knew was unsafe. Tire went flat at 60 miles per hour 10 minutes after I left.
Not Recommended
JESSE B. from Genesis Of Nashua responded on 08/06/2021 04:24 AM

someone from our quality control team will be reaching out to you, thank you for your patience


RL
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Roy L.
Nashua, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
verified customerVerified Customer
Category: Service
Pleased as punch
Your Genesis of Nashua personnel who provide sales or service each attempts to make the purchase an experience at the upper end of the buying spectrum. Everyone I have come in contact with there makes a solid effort to improve your buying process on a parallel with the pride you feel in owning and being seen in a Genesis. I haven’t had this unique feeling of ownership since I purchased a Pacer when they first came on the market. I am having a great time being in the upper class!
Recommended
JESSE B. from Genesis Of Nashua responded on 07/11/2021 04:27 AM

thank you roy


RC
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Rudy C.
Haverhill, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/18/2021
Not ready for prime time
Purchased a Genesis G80 and they talked about the benefits of their concierge service.. I called to make an appointment and they said it will be 5 weeks before they could pick up my car.. I called Manchester Genesis and they said I can schedule a pick up in less than 5 days.. purchase your car from Manchester.. much more professional and caring about Customer Service!!
Not Recommended
REBECCA R., Quality Control Manager from Genesis Of Nashua responded on 06/18/2021 11:09 AM

Someone will be in touch soon.  Thank you in advance for your patience!

Kind regards,
Rebecca Ross
603-888-8080 ext. 324

BC
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Barbara C.
East Kingston, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customerVerified Customer
Category: Service
People (Staff)
Great service, Great Car all services are done in a positive and pleasant way!!! Staff has always been attentive and hard working!!
Recommended
REBECCA R., Quality Control Manager from Genesis Of Nashua responded on 03/05/2021 10:57 AM

Thank you Barbara!

Kind regards,
Rebecca Ross
Quality Control Manager
603-888-8080 ext. 324
JESSE B. from Genesis Of Nashua responded on 03/06/2021 08:38 AM

THANK YOU BARBARA


Verified Customer
Wilmington, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customerVerified Customer
Category: Service
Great Dealership
Professional Staff & Excellent Service
Recommended
REBECCA R., Quality Control Manager from Genesis Of Nashua responded on 02/15/2021 05:52 AM

Thank you!

Kind regards,
Rebecca Ross
603-888-8080 ext. 324

Verified Customer
Nashua, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customerVerified Customer
Category: Service
Report Card Grade..A
As usual, a positive experience at Ve exists of ashua!
Recommended
JESSE B. from Genesis Of Nashua responded on 01/19/2021 08:38 AM

THANK YOU


JR
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Judith R.
Leominster, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
verified customerVerified Customer
Category: Service
Average Only
Not great
Not Recommended
REBECCA R., Quality Control Manager from Genesis Of Nashua responded on 01/06/2021 01:04 PM

Someone will be in touch with you soon!  Thank you in advance for your patience!

Kind regards,
Rebecca Ross
Quality Control Manager
603-888-8080 ext. 324

PL
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Paul L.
Londonderry, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Great Car & Great Service
Great Car & Great Service and can't wait to get a new Genesis.
Recommended
JESSE B. from Genesis Of Nashua responded on 12/09/2020 10:05 AM

THANK YOU PAUEL, WE APPRECIATE THE FEEDBACK


Verified Customer
Manchester, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2020
verified customerVerified Customer
Category: Service
30,000 mile required service
Excellent experiance, a bit expensive though. Sevice representative looked for and applied as many coupons that applied.
Recommended
JESSE B. from Genesis Of Nashua responded on 12/02/2020 04:49 AM

thank you


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