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SureCritic / Genesis Of Rockville
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Genesis Of Rockville

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(55 Reviews)
79
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Score Details

5 stars
94%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
6
Total ReScores™
5.0
ReScore™ Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(301) 424-4800
No Business Hours Provided

Business Hours

* No Time Zone provided
11411 Rockville Pike Rockville, MD 20852
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(55 Reviews)
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Recent Reviews
JW
gravatar
James W.
Washington, DC
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
8
Category: Service
Great Service
The service and staff for this visit was great. My only slight problem was my loaner vehicle was smaller than the car I was getting serviced, a Genesis. I'm a tall guy and leg room is important.
LESTER A., SERVICE DIRECTOR from Genesis Of Rockville responded on 04/07/2022 12:08 PM

Good afternoon, 

  Mr. Walton We could not agree more that when you service the vehicle with us you should get a 
Genesis Loaner . 
Unfortunately with the very small availability of new Genesis's to put in our loaner fleet 
We are at the mercy of the manufacturer and the availability of vehicles. 
The chip shortages out there have made the supply of vehicles limited. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
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