The Sale Manager of Genesis of Round Rock was extremely unprofessional
I've put a deposit down for a vehicle and been waiting for more than a month. They didn't give me the exact pickup date but kept me updated once in a while so it was fine. After Thanksgiving week, on Monday morning my salesperson contact me and told me it was ready to pick up and asked if I can come within 48 hours. I asked him if he was able to hold it until Saturday because I'm in Dallas. Of course, he needed to ask his manager but then he said his manager already decided to sell to the next customer. EXCUSE ME!!!!! you DIDNOT let me know your policy and did not even bother to ask me before you decided.
My husband called the Sale Manager named Aaron (if I remember correctly) but he hung up on my husband. I called Aaron and he said my husband yelled at him so I apologized to him for my husband's attitude BUT it didn't mean he could YELL at me and didn't let me talk. I had to ask "do you let me talk?" several times while he was venting. He talked to me like I'm a fool and told me that he saw my text that I said I might not able to pick it up within 48 hours. If he let me know before he decided, I've come immediately. I talked to the corporate and they said he should tell me the delivery option and I confirm I don't want it THEN he could sell it to the next person on the waiting list.
Dont get me wrong, there might be a misunderstanding between me and the salesperson but he handled the situation very well until I talked to the sale manager. I cannot imagine that a sale manager at a luxury dealer would treat their customer like that. I feel like I was insulted, frustrated, and betrayed after trusting the dealer for months.
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My husband called the Sale Manager named Aaron (if I remember correctly) but he hung up on my husband. I called Aaron and he said my husband yelled at him so I apologized to him for my husband's attitude BUT it didn't mean he could YELL at me and didn't let me talk. I had to ask "do you let me talk?" several times while he was venting. He talked to me like I'm a fool and told me that he saw my text that I said I might not able to pick it up within 48 hours. If he let me know before he decided, I've come immediately. I talked to the corporate and they said he should tell me the delivery option and I confirm I don't want it THEN he could sell it to the next person on the waiting list.
Dont get me wrong, there might be a misunderstanding between me and the salesperson but he handled the situation very well until I talked to the sale manager. I cannot imagine that a sale manager at a luxury dealer would treat their customer like that. I feel like I was insulted, frustrated, and betrayed after trusting the dealer for months.